Frequently asked questions

You can use shares, managed funds or cash to get you started. The shares and managed funds must be from ANZ's approved securities list (ASL).

ANZ has over 1,000 approved shares across the diversified and standard margin loans and over 600 managed funds and over 10 master trusts.

Yes, you maintain beneficial ownership of your shares and managed funds with an ANZ Share Investment Loan. The shares are held in your name and addressed to you at your nominated postal address. ANZ simply holds the shares or managed funds as security for your loan.

ANZ Investment Lending does not engage in scrip lending or short selling.

You will need to complete the ANZ Investment Lending - share transfer authorisation form (PDF 92kB).

To complete the form:

1. Enter your personal details, including your client account number.
   
2. Provide the exact name that the shares are registered in (e.g. John F Smith and Mary J Smith).
   
3. Confirm the type of sponsorship of the shares. You will require a copy of your share statement to confirm these details.
   
   1. Issuer sponsored shares - your share holdings are listed individually on each company's register - for example, this is often the case for shares received from your employer, or as part of a demutualisation.
   2. Participant sponsored share (broker sponsored) - your share holdings are consolidated by a third party, usually a broker and registered on the CHESS sub-registry on your behalf:
      
      1. Holder identification number (HIN) is your registration number for CHESS to identify and track your share holdings
      2. Participant identification code (PID) is the CHESS sponsor's ID (the identification number assigned to your broker).
         
4. Confirm your share holdings with the ASX code and units held. This information can be obtained from your individual issuer sponsored statement(s) or from your CHESS statement.
   
5. Sign, date and return the form to:
   ANZ Investment Lending
   PO BOX 4338
   Melbourne, Victoria, 3001.

You will need to complete the ANZ Investment Lending - Managed Funds Application and Mortgage Lodgement Authorisation (PDF 36kB).

The purpose of this form is to identify what managed funds you hold. It will let us list your funds as security for your loan. In addition, it allows you to tell us what managed funds you would like to purchase with your margin loan.

To complete the form:

1. Enter your personal details, including your client account number
   
2. Section A - this section is to confirm which managed fund(s) you would like to purchase. Please advise us of the total amount you would like to invest, and the amount that you would like to personally contribute, as well as ANZ Investment lending's contribution.
   
3. Section B - This section is to advise us of the managed funds you already own, which we will use as part of your security. You may need to refer to your fund manager's statement(s) to confirm the Asia Pacific investment register (APIR) code and your investor number.
   
4. Sign, date and return the form to:
   ANZ Investment Lending
   PO BOX 4338
   Melbourne, Victoria, 3001.

Cash that is deposited as security is held in a linked bank account called an ANZ V2 PLUS account. If you would like to hold cash as security, you can request us to open an ANZ V2 PLUS account as part of your application or you can contact us to assist. You can make deposits and withdrawals from an ANZ V2 PLUS account and you should be aware that the account will be called ANZ as a Nominee for you.

There is no cost involved in transferring direct shares.

Managed funds

For managed funds there may be a cost of $10.00 - $20.00, charged to you by the fund manager. This is a stamp duty fee for transferring managed funds (this is only incurred if the managed fund is incorporated in NSW or WA).

Off-market transfer fees

An off-market transfer is where you shift the ownership of shares from one person's name to another. The shares are not sold. There is a fee of $55.00 for each of the first five transfers and $33.00 for each subsequent transfer (including GST).

There are many ways to contact us:

Call us on 1800 639 330 - 8am-6pm AEST Monday to Friday (excluding national public holidays).

Fax us on 1800 186 286

Send a letter to:

ANZ Investment Lending
Reply Paid 4338
Melbourne Vic 3001

 Enquire online

Keeping track of your margin loan account is essential for managing your investments. There are three ways to do this:

Monthly statements

You'll receive a monthly statement showing your loan balance, monthly transactions, your investment portfolio, its market and security value and the additional amount available for you to borrow.

For more information regarding monthly statements, download the current ANZ Investment Lending Statement Guide (PDF 228kB).

My Portfolio

My Portfolio provides details of your current loan, recent trades and transactions.

You can view your portfolio online through My Portfolio on our secure website.

Please note: My Portfolio will show your account status at the close of business of the previous days' trading.

Contact us by phone or online

If you have any queries or concerns, you can contact your Account Manager by calling 1800 639 300 or enquire online.

If you wish to fax us payment instructions, we require you to complete the ANZ Investment Lending Fax Indemnity Form (PDF 44kB).

This form authorises ANZ to accept fax instructions from you. Please note, you are only required to complete this form once (to initiate the authority).

If you are using a broker or adviser you will need to provide them with your ANZ Share Investment Loan account number. Your broker or adviser will need to contact us when purchasing shares or managed funds on your behalf and we will settle the transaction using your ANZ Share Investment Loan.

To make a withdrawal, you must contact us directly. If your withdrawal request is submitted before 10.30am (AEST) on a business day, the funds will be deposited to your nominated account on the next business day.

Withdrawals under $100,000

• You must contact your ANZ Investment Lending Account Manager by phoning 1800 639 330. For security reasons, you must be able to quote your password.

Withdrawals exceeding $100,000

• These requests must be made in writing via fax or mail.
• Complete ANZ Investment Lending withdrawal of funds request form (PDF 68kB)
  
  The form can be sent via:

Fax 1800 186 286

Mail

ANZ Investment Lending
Reply Paid 4338
Melbourne, Vic, 3001

To make a withdrawal to any third party account (e.g. a bank account not held in your name) complete the following two authority forms:

• ANZ Investment Lending Fax Indemnity form (PDF 44kB)
• ANZ Investment Lending Withdrawal of Funds Request form (PDF 48kB)

If you require assistance, please contact your account manager.

While your ANZ Share Investment Loan is an interest-only loan, you may wish to pay down the balance of your loan account. There are several ways you can deposit funds directly into your loan:

• Internet Banking "Pay anyone" transfer
  • Detail the account name, account number and BSB
• Pay by cheque made out to "ANZ Investment Lending" and post to: ANZ Investment Lending PO BOX 4338 Melbourne, Victoria, 3001
• BPAY^® You can make a payment using Biller Code 3483 and reference number found on your monthly customer statement.
• In person at any ANZ branch, using the account details provided on your monthly customer statement.

If you wish to pay out your loan in full, please contact your account manager.

There are several ways to deposit cash into a linked an ANZ V2 PLUS account:

1. Internet Banking "Pay anyone" transfer
   • Detail the account name, account number and BSB of your linked ANZ V2 PLUS account
2. Internet Banking "Transfer between my accounts"
   • Ensure your ANZ V2 PLUS account has been linked to Internet Banking. Please contact ANZ Internet Banking on 13 33 50 for further assistance.
3. With a cheque or cash at an ANZ branch using an:
   • ANZ deposit slip detailing the account name, account number and BSB; or
   • ANZ V2 PLUS encoded deposit slip (these slips can be requested from the ANZ V2 PLUS Client Service Centre by phoning 13 28 33).

Ongoing, you may wish to consider nominating the ANZ V2 PLUS account as the designated account to have dividends paid into. To do this:

• request a "Dividend Payment Direction" authority form from the relevant share registry
• complete the authority form specifying the ANZ V2 PLUS BSB and account number and return it to your share registry.

Please note you will need to complete a direction authority for every company that you would like dividends directly credited from.

To make a withdrawal, you must contact us directly. If your withdrawal request is submitted before 10.30am (AEST) on a business day, the funds will be deposited to your nominated account normally on the next business day.

Withdrawals under $100,000

• You must contact your ANZ Investment Lending Account Manager by phoning 1800 639 330. For security reasons, you must be able to quote your password.

Withdrawals exceeding $100,000

• These requests must be made in writing via fax or mail.
• Complete the ANZ Investment Lending Withdrawal of Funds Request Form (PDF 48kB)
  
  The form can be sent via:

Fax 1800 186 286

Mail:

ANZ Investment Lending
Reply Paid 4338
Melbourne, Vic, 3001

To make a withdrawal to any third party account (e.g. a bank account not held in your name):

• confirm that you have provided us with authority to receive payment instructions by fax.
• complete the ANZ Investment Lending Withdrawal of Funds Request Form (PDF 48kB)
  
  The form can be sent via:

Fax 1800 186 286

Mail

ANZ Investment Lending
Reply Paid 4338
Melbourne, Vic, 3001

Generally there a minimal ongoing fees for a margin loan.

Ongoing monthly fees

• If you maintain a minimum monthly loan balance of $20,000 there is no monthly fee.
• If the average monthly loan balance is less than $20,000, then a monthly account keeping fee of $20.00 will apply.
• For new accounts, customers are given 2 months to start using their loan before the fee is applied.

It is important that we are kept informed of the most up to date contact details, so we can send out statements and contact you regarding your loan. In addition, we need to be advised if you decide to change your broker or adviser.

You have several options to notify us of change of details:

• you can complete the ANZ Investment Lending - Change of Account Details (PDF 28kB)
• you may call your account manager directly and advise. You will be required to go through an identify verification process in order for us to update your details.

Please note: To change your contact details on other ANZ accounts you should phone ANZ's general enquiries on 13 13 14 or visit your local ANZ branch.

Depending on the type of loan, you may be able to reduce or repay the loan in full at anytime.

Variable loan - repayment at anytime, no penalties apply.

Fixed loan - subject to ANZ's approval, you may be able to terminate a fixed loan. However, it is generally beneficial to hold the loan for the complete term. Interest pre-payments are not refundable, and administrative and/or additional break costs may apply.

To transfer the stock out of your margin loan account, please check your loan balance and security value. If there is sufficient security covering the loan then we would require a request in writing to transfer the stock out of the margin loan account. In order to complete the transfer, we will require you to advise us where you would like the stock transferred to (SRN or HIN details).

You can easily link your margin loan accounts on My Portfolio provided the borrower details are the same or there is one related party in the account. For example, you could have a personal account and a company account (where you are sole proprietor or director). Follow the following steps to link your accounts on My Portfolio:

1. Go to My Portfolio
2. Register for My Portfolio on 'Account 1' using the registration number and password.
3. Once you have successfully registered, click on 'add' My Portfolio, and choose a name for 'Account 2' then add the registration number and password for Account 2. If you are unsure about these details, they can be provided by contact your Account Manager on 1800 639 330.
4. You will be able to view your portfolio under Account 1's user ID.

Prior to closing off your facility, you need to arrange for your loan to be paid out. Once this has been completed send a signed request authorising closure of the facility. Please advise where you want the remaining securities to be transferred to.

Falls in the market value of your portfolio can make your security value lower than the value of your loan. A margin call occurs where the maximum loan to value ratio of the margin loan account is exceeded. That is the loan exceeds the agreed security value. To assist you in managing your portfolio, ANZ provides a buffer of 5% to give you additional time to take the appropriate actions and return your portfolio to a suitable security position.

If this 5% buffer is exceeded, ANZ will take reasonable steps to notify you (and your adviser if you have one) of a margin call. However, it may not be possible for us to contact you or your adviser, so it is your responsibility to determine when you are in margin call and to take action to restore your position.

You can meet a margin call by:

• depositing funds into the account
• contributing additional approved shares/managed funds
• sell sufficient stock to clear the margin call.

If the margin call isn't met within 24 hours, ANZ will sell enough securities to meet the margin call and cover the buffer, even if we haven't been able to contact you. Subsequent rises in the market value of your portfolio will not clear a margin call.

There are several strategies you can use to reduce the likelihood of a margin call:

• borrow conservatively
• monitor your portfolio and loan account regularly
• ensure your portfolio is well diversified to reduce volatility
• pay your interest monthly rather than allowing it to capitalise on your loan.

When changes are made to variable interest rates, these changes are advertised in national newspapers and on our website. If you would like to confirm the variable interest rate at anytime, please contact our client service team on 1800 639 330.

Fixed loan - as your interest rate is 'locked' until the end of the fixed interest period, there won't be changes during the term of your loan.

Variable loan - the interest rate can change at any time. 

View current variable and fixed interest rates.

Yes, interest can be capitalised to your variable rate loan, provided that you have sufficient security. If you wish to capitalise your interest, please contact your Account Manager.

There are two loan types:

Variable loan

You have the flexibility to draw down or repay the loan as you buy and sell shares or managed funds. You will pay interest only on the amount you have borrowed each day. In addition, you are not locked into a set loan term. Interest rates may fluctuate from time to time.

Fixed loan

You can determine the amount of money to borrow over a fixed term. For the term of the loan the interest rate is set and will not change. You have the option of prepaying the interest on a fixed rate loan (up to 13 months in advance) or paying fixed interest monthly in arrears. We have flexible terms available starting at three months.

Please refer to the Interest rates table.

To fix your rate, you will need to complete the ANZ Investment Lending - Fixed Interest Loan Authorisation Form (PDF 612kB).

Or you can contact your account manager directly to discuss your fixing requirements.

If you have prepaid your interest you may be able to claim a tax deduction for all of the prepaid interest in the tax year that the interest was paid. You should consult with your tax adviser for further information as tax laws often change, and their application depends on your individual circumstances.

Fixing interest with monthly payments in arrears may be beneficial to companies and individuals who need to budget and plan their expenditure.

Important items for consideration

• You will pay interest on the full amount of a fixed loan for the entire period, even when you are not using all of the funds to pay for shares or managed funds.
• If you decide to terminate the loan before the end of the term, break costs and additional charges may apply. Your account manager will be able to provide details of your individual circumstance.
• Additional interest applies if you opt to pay interest monthly in arrears. Please refer to our rate table.

The information you may require includes:

Interest paid on your share investment loan account - Please refer to your monthly statement for June (sent during July) for the year to date interest amount. Also if you have pre-paid the interest, we will send you a separate letter confirming the interest pre-paid, amount and term. Please show this letter to your Tax Accountant.

Interest earned on the ANZ V2 PLUS account - Please refer to your June monthly statement (sent during July) for the year to date interest details.

Dividends paid from shares - These will be sent to you directly from the share registries. For many stocks, these are sent throughout the year as dividends are distributed. You can get info on dividends paid per share by visiting the ASX website and entering in the stock code (eg BHP) in the code search function. This will provide details of the company, including current share price and dividends paid.

You can use shares or cash to get you started. The shares must be from ANZ's Approved Securities Lists (ASL).

Alternatively, you can contact your Account Manager to discuss further options.

You will need to complete the ANZ Margin Lending - share transfer authorisation form (PDF 48kB)

To complete the form:

1. Enter your personal details, including your client account number.
2. Provide the exact name that the shares are registered in (e.g. John F Smith & Mary J Smith).
3. Confirm the type of sponsorship of the shares. You will require a copy of your share statement to confirm these details.
   1. Issuer sponsored shares - your share holdings are listed individually on each company's register - for example, this is often the case for shares received from your employer, or as part of a demutualisation.
   2. Participant sponsored share (broker sponsored) - your share holdings are consolidated by a third party, usually a broker and registered on the CHESS sub-registry on your behalf:
      1. Holder identification number (HIN) is your registration number for CHESS to identify and track your share holdings
      2. Participant identification code (PID) is the CHESS sponsor's ID (the identification number assigned to your broker). For existing shares held with E*TRADE, the PID is 1442.
4. Confirm your share holdings with the ASX code and units held. This information can be obtained from your individual issuer sponsored statement(s) or from your CHESS statement.
5. Sign, date and return the form to:
   ANZ E*TRADE Share Investment Loan
   PO BOX 4338
   Melbourne, Victoria, 3001.

Cash that is deposited as security is held in a linked bank account called an ANZ V2 PLUS account. You should be aware that the account will be held by ANZ as a nominee for you.

If you have a linked ANZ V2 PLUS account, the details will be shown on your welcome letter. If not, you can open and link a ANZ V2 PLUS account by contacting your account manager.

There are several ways to deposit cash into a linked ANZ V2 PLUS account:

• Internet Banking "Pay anyone" transfer. Detail the account name, account number and BSB of your linked ANZ V2 PLUS account
• Internet Banking "Transfer between my accounts". Ensure your ANZ V2 PLUS account has been linked to Internet Banking by contacting your ANZ account manager.
• With a cheque or cash at an ANZ branch using an:
  • ANZ deposit slip detailing the account name, account number and BSB; or
  • ANZ V2 PLUS encoded deposit slip. (These slips can be requested from the ANZ V2 PLUS Client Service Centre by phoning 13 28 33).

Ongoing, you may wish to consider nominating the ANZ V2 PLUS account as the designated account to have dividends paid into. To do this:

1. Request a "Dividend Payment Direction" authority form from the relevant share registry.
2. Complete the authority form specifying the ANZ V2 PLUS BSB and account number, and return it to your share registry.
3. Please note you will need to complete a direction authority for every company that you would like dividends directly credited from.

Requests for cash withdrawals from a linked ANZ V2 PLUS account can be made through the E*TRADE website.

There is no cost involved in transferring direct shares.

Off-market transfer fees

An off-market transfer is where you shift the ownership of shares from one person's name into another. The shares are not sold. There is a fee of $55 for the first 5 transfers and $33 for each subsequent transfer (including GST).

You can continue to use E*TRADE to purchase shares using your ANZ E*TRADE Share Investment Loan. To log in to E*TRADE, use the User ID and password supplied in your activation email. (If you've linked your Share Investment Loan to an existing E*TRADE User ID, you can also log in using that ID - your loan account will be accessible through either.)

When you place an order on E*TRADE's Trading screen, ensure your "LOAN" account is selected in the "Select Account" menu. Your order will be checked against your existing loan and portfolio, and will be approved if there is sufficient security value in your account to cover the purchase.

There are many ways to contact us:

Phone 1800 639 330 - 8am-6pm AEST Monday to Friday (excluding national public holidays).

Fax 1800 186 286

Post 

ANZ E*TRADE Share Investment Loan
Reply Paid 4338
Melbourne Vic 3001

Enquire online

Keeping track of your loan account is essential for managing your investments. There are three ways to do this:

1. Monthly statements

   You'll receive a monthly statement showing your loan balance, monthly transactions, your investment portfolio, its market and security value and the additional amount available for you to borrow.

2. E*TRADE website

   You can view your portfolio holdings, loan balances and trading history through the E*TRADE website.

3. Contact us by phone or enquire online

   If you have any queries or concerns, you can contact your Account Manager by calling 1800 639 330 or enquire online

You can deposit cash directly into your loan account to reduce your loan balance, or into a linked ANZ V2 PLUS account as described above.

Depositing into a ANZ V2 PLUS account will not reduce the balance of your loan, but the cleared funds will provide security for the loan.

To pay down the loan balance, you can do any of the following:

1. Pay by cheque, made out to "ANZ Investment Lending" and post to:

   ANZ E*TRADE Share Investment Loan
   PO BOX 4338
   Melbourne, Victoria, 3001

2. BPAY^® - you can use the biller code and reference number found on your monthly account statement.
3. In person at any ANZ branch, using the account details provided on your monthly customer statement.

To make a withdrawal, you must use the E*TRADE website or contact us directly. If your withdrawal request is submitted before 10.30am (AEST) on a business day, the funds will be deposited to your nominated account on the next business day.

Withdrawals exceeding $25,000, or to a bank account not held in your name

• These requests must be made in writing via fax or mail.
• Complete the ANZ fax indemnity form (PDF 44kB) and return to your account manager.

Generally there are minimal ongoing fees.

Ongoing monthly fees

• If you maintain a minimum monthly loan balance of $20,000 there is no monthly fee.
• If the average monthly loan balance is less than $20,000, then a monthly account keeping fee of $20.00 will apply. You have 2 months to start using your loan before the fee is applied.

It is important that we are kept informed of the most up to date contact details, so we can send out statements and contact you regarding your loan.

You have several options to notify us of change of details:

1. you can complete the ANZ Investment Lending - Change of Account Details (PDF 28kB)
2. you may call your Account Manager directly and advise. You will be required to go through an identity verification process in order for us to update your details.

Depending on the type of loan, you may be able to reduce or repay the loan in full at anytime.

Variable loan

Repayment at anytime, no penalties apply.

Fixed loan

Subject to ANZ's approval, you may be able to terminate a fixed loan. However, it is generally beneficial to hold the loan for the complete term. Interest pre-payments are not refundable, and administrative and/or additional break costs may apply.

To transfer the stock out of your loan account, please check your loan balance and security value. If there is sufficient security covering the loan then we would require a request in writing to transfer the share out of the account.

Prior to closing off your facility, you need to arrange for your loan to be paid out. Once this has been completed send a signed request authorising closure of the facility. Please advise where you want the remaining securities to be transferred to.

Falls in the market value of your portfolio can make your Security Value lower than the value of your loan. A margin call occurs where the maximum loan to value ratio of the margin loan account is exceeded. That is the loan exceeds the agreed security value. To assist you in managing your portfolio, ANZ provides a buffer of 5% to give you additional time to take the appropriate actions and return your portfolio to a suitable security position.

If this 5% buffer is exceeded, ANZ will attempt to contact you or your adviser. However, it may not be possible for us to contact you or your adviser, so it is your responsibility to determine when you are in margin call and to take action to restore your position.

You can meet a margin call by:

• depositing funds into the account
• contributing additional approved shares/managed funds
• selling sufficient stock to clear the margin call.

If the margin call isn't met within 24 hours, ANZ will sell enough securities to meet the margin call and cover the buffer, even if we haven't been able to contact you. Subsequent rises in the market value of your portfolio will not clear a margin call.

There are several ways you can deposit funds to clear a margin call:

• Internet Banking "Pay anyone" transfer: You need to detail the account name, account number and BSB
• Internet Banking "Transfer between my accounts": Ensure your ANZ V2 PLUS account has been linked to Internet Banking by contacting your ANZ Investment Lending Account Manager
• With a cheque or cash at an ANZ branch using an ANZ deposit slip detailing the account name, account number and BSB
• BPAY® - you can make a payment using the details on your statement.

There are several strategies you can use to reduce the likelihood of a margin call:

• borrow conservatively
• monitor your portfolio and loan account regularly
• ensure your portfolio is well diversified to reduce volatility
• pay your interest monthly rather than allowing it to capitalise on your loan.

When changes are made to variable interest rates, these changes are advertised in national newspapers and on our website. If you would like to confirm the variable interest rate at anytime, please contact our Client Service Team on 1800 639 330.

Fixed loan - as your interest rate is 'locked' until the end of the fixed interest period, there won't be changes during the term of your loan.

Variable loan - the interest rate can change at any time. 

Yes, interest can be capitalised to your variable rate loan, provided that you have sufficient security. If you wish to capitalise your interest, please contact your account manager.

There are two loan types:

Variable loan

You have the flexibility to draw down or repay the loan as you buy and sell shares or managed funds. You will pay interest only on the amount you have borrowed each day. In addition, you are not locked into a set loan term. Interest rates may fluctuate from time to time.

Fixed loan

You can determine the amount of money to borrow over a fixed term. For the term of the loan the interest rate is set and will not change. You have the option of prepaying the interest on a fixed rate loan (up to 13 months in advance) or paying fixed interest monthly in arrears. We have flexible terms available starting at three months.

Please refer to the interest rates table.

To fix your rate, you will need to complete the ANZ Investment Lending - fixed interest loan authorisation form (PDF 612kB).

Alternatively, you may contact your account manager directly to discuss your fixing requirements.

If you have prepaid your interest you may be able to claim a tax deduction for all of the prepaid interest in the tax year that the interest was paid. You should consult with your tax adviser for further information as tax laws often change, and their application depends on your individual circumstances.

Fixing interest with monthly payments in arrears may be beneficial to companies and individuals who need to budget and plan their expenditure.

Important items for consideration

• You will pay interest on the full amount of a fixed loan for the entire period, even when you are not using all of the funds to pay for shares or managed funds.
• If you decide to terminate the loan before the end of the term, break costs and additional charges may apply. Your account manager will be able to provide details of your individual circumstance.
• Additional interest applies if you opt to pay interest monthly in arrears. Please refer to our rate table.

The information you may require includes:

Interest paid on your share investment loan account - Please refer to your monthly statement for June (sent during July) for the year to date interest amount. Also if you have pre-paid the interest, we will send you a separate letter confirming the interest pre-paid, amount and term. Please show this letter to your Tax Accountant.

Interest earned on the ANZ V2 PLUS account - Please refer to your June monthly statement (sent during July) for the year to date interest details.

Dividends paid from shares - These will be sent to you directly from the share registries. For many stocks, these are sent throughout the year as dividends are distributed. You can get info on dividends paid per share by visiting the ASX website and entering in the stock code (eg BHP) in the code search function. This will provide details of the company, including current share price and dividends paid.