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Forms and documents

Below you’ll find important forms and documents to help you better manage your credit card. This page also contains information on what documents you’ll need to supply us when applying for a credit card.

Forms to help you manage your credit card

Credit card key facts sheet

When applying for a credit card, we’ll provide you with a key facts sheet so that you can easily compare our cards.

ANZ Credit Card Key Facts Sheet (PDF)

Change to recurring transactions

Complete this form if you need to amend or end a standing authority or recurring transaction.

Change to recurring transactions form (PDF)

Disputing a transaction

You can view or dispute transactions online using ANZ Internet Banking or the ANZ App. We can show you how. 

See how to view or dispute transactions

Add an additional cardholder

Additional cardholders can be added to your credit card account via Internet Banking or by completing one of the forms below. Fees may apply.

Additional cardholder application form (online)

Additional cardholder application form (PDF)

Change your credit card type

Switching from one credit card type to another can be done via Internet Banking or by completing the form below. Your request will need to go through an approval process for the change to occur.

Transfer between card accounts application (PDF)

Change your statement date

Amend the issue date of your credit card account to fall on a recurring date of your choice, so you can better manage your repayments.

Statement issue date request form (PDF)

Decrease your credit card limit

We encourage you to maintain a credit limit that is appropriate to your needs. Apply to decrease your credit card limit via Internet Banking or by completing the form below.

Credit Limit Decrease Form (PDF)

Set up or cancel CardPay Direct

Set up regular payments to your credit card using CardPay Direct. Let CardPay Direct take care of it with automatic credit card payments each month. Just set and you'll never forget.

CardPay Direct authorisation form (PDF)

CardPay Direct cancellation form (PDF)

Overlimit Fees

Give us consent to charge the $20 Overlimit Fee for transactions that cause your account to go over the agreed credit limit. 

Overlimit Fee Consent form (PDF)

Overlimit Fee Opt Out form (PDF)

Got an ANZ Visa PAYCARD, and want to opt out of exceeding your emergency ANZ Visa PAYCARD limit?

ANZ Visa PAYCARD Overlimit Opt Out form (PDF)

Documents needed when applying for a card

Applying for a credit card? You’ll need to provide certain documents based on your citizenship and employment situation so that we can process your application.

Print a copy of our Credit Card Supply Application Documents guide

If you're an Australian citizen

You will need to provide us with:​

  • Your most recent payslip(s) covering 3 months' worth of payments to your nominated bank account.​
    The payslip(s) must show at least 3 months worth of Year To Date income and must cover the period up to and including at least 30 days from the date of your credit card application.​
    If you do not have a payslip that shows a 3 month Year To Date income figure, we will require supporting documentation to show 3 months of income such as previous payslips; your most recent ATO Income Statement; or your Individual Tax Return and ATO Notice of Assessment.​

Or​

  • Your most recent bank statements showing your income for 3 months (with your name as account owner).​
    Bank statements for an account in your name reflecting your last 3 months worth of income being credited with the most recent credit being made within 30 days of your credit card application.​

If you recently changed employment, you will need to provide us with:​

  • A copy of your current employment contract signed by your employer with all pages included AND​
  • Your most recent payslip dated within 30 days of your credit card application AND​
  • Last payslip(s) from your previous employer covering 3 months of income.​

Please remember to mask or remove your Tax File Number and Payment Reference Number from any documents before being submitted to ANZ.

You will need to provide us with:​​

  • Your most recent payslip(s) covering 6 months' worth of payments to your nominated bank account.​
    The payslip(s) must show at least 6 months worth of Year To Date income and must cover the period up to and including at least 30 days from the date of your credit card application.​
    If you do not have a payslip that shows a 6 month Year To Date income figure, we will require supporting documentation to show 6 months of income such as previous payslips; your most recent ATO Income Statement; or your Individual Tax Return and ATO Notice of Assessment.​

Or​

  • Your most recent bank statements showing your income for 6 months (with your name as account owner).​
    Bank statements for an account in your name reflecting your last 6 months worth of income being credited with the most recent credit being made within 30 days of your credit card application.​

Please remember to mask or remove your Tax File Number and Payment Reference Number from any documents before being submitted to ANZ.

You will need to provide us with:​

  • Your most recent Individual Tax Return prepared by a registered taxation agent (all pages) and corresponding ATO Notice of Assessment no older than 22.5 months AND​

If you operate your business as a Sole Trader:​

  • Most recent Profit & Loss statement and Balance Sheet no older than 22.5 months (if these are not produced then details of business income and expenditure must be clearly evident in your Individual Tax Return in the supplementary income self-employed worksheet).

If you operate your business as a Partnership:​

  • Partnership Tax Return, Profit & Loss statement and Balance Sheet no older than 22.5 months (if these are not produced then details of business income and expenditure must be clearly evident in your Individual Tax Return in the supplementary income self-employed worksheet).​

If you operate your business as a Company:​

  • Company Tax Return, Profit & Loss statement and Balance Sheet no older than 22.5 months. 

If you have prepared or are preparing your own Individual Tax Return, a corresponding ATO Notice of Assessment must also be provided to be acceptable. ​

Please remember to mask or remove your Tax File Number and Payment Reference Number from any documents before being submitted to ANZ. ​

You will need to provide us with:​

Age pension and government benefits​

  • A letter or statement (all pages) from Centrelink dated within the last 30 days of your credit card application showing benefits AND ​

  • Your most recent bank statement showing consistent and clearly labelled government income credits over a consecutive 3 month period, with your most recent credit made within 30 days of your credit card application (with your name as account owner).​​

Retirees (superannuation, pension, annuity income)​

  • A copy of your Annual Investment Statement OR​

  • Your most recent bank statement (with your name as account owner) showing your income credits over a consecutive 3 month period, with your most recent credit made within 30 days of your credit card application.

You will need to provide us with: ​

  • A statement confirming your overseas pension, dated within 30 days of your credit card application AND ​

  • Australian bank statements showing 3 months of pension deposits or consistent and clearly labelled government income credits (with your name as account owner) with the most recent deposit being made within 30 days of your credit card application OR​

  • Australian bank statements showing 3 months of pension deposits or consistent and clearly labelled government income credits with description confirming the name of the country's pension office (with your name as account owner) with the most recent deposit being made within 30 days of your credit card application.​

You will need to provide us with: ​

Rental income:​

  • A copy of the signed existing lease from a real estate agency to confirm income (private lease agreements are not acceptable) OR​

  • Evidence of rental income verified via a Rental Statement, dated within 30 days of your credit card application OR​

  • Your most recent bank statement(s) showing 3 months of continuous rental credits OR​

  • Your personal Tax Return and ATO Notice of Assessment (no older than 22.5 months) confirming rental income amounts.

  • Rental statements for the last 12 months dated within 60 days if the rental income is related to short term stays​.

Interest income (confirming both income and balance):​

  • Deposit Certificate OR Account Summary (either must be no older than 60 days) AND​

  • Individual Tax Return and ATO Notice of Assessment (no older than 22.5 months) if the abovementioned documents do not include both income and balance.​

Dividend income (confirming both income and balance):​

  • Statement of Shareholdings OR Account Summary (either must be no older than 60 days) AND​

  • Dividend Summary OR Individual Tax Return and ATO Notice of Assessment (no older than 22.5 months) if the abovementioned documents do not include both income and balance.​

Please remember to mask or remove your Tax File Number and Payment Reference Number from any documents before being submitted to ANZ. ​

If you're a non-Australian permanent resident

This temporary/provisional visa category is eligible, provided the visa has at least 9 months remaining.​

This includes all temporary visa subclasses that allow an individual to work in Australia (Working Holiday visas are not acceptable). ​

To confirm your visa eligibility and status, we may ask you to supply:​

  • A current copy of your employment contract (if applicable).​

  • A copy of the photo page of your passport.​

  • A copy of the Australian visa page OR confirmation of your electronic visa from the Australian Department of Immigration.​

  • Proof of income as listed above.

This temporary/provisional visa category is eligible, provided the visa has at least 9 months remaining.​

This includes all temporary/provisional business visa subclasses that allow business people to establish or manage a new or existing business or invest in Australia.​

To confirm your visa eligibility and status, we may ask you to supply:​

  • A current copy of your employment contract (if applicable).​

  • A copy of the photo page of your passport.​

  • A copy of the Australian visa page OR confirmation of your electronic visa from the Australian Department of Immigration.​

  • Proof of income as listed above.​

How to submit your application documents

Online

Click below to submit your documents.

Upload documents

 

Your nearest ANZ Branch

  • Bring your documents with you. Search here to find a branch near you.
  • You will need your credit card application reference number and you may be asked to supply identification.

Email: yourCCdocs@anz.com

  • You can either send your documents in PDF or take a photo with your smartphone.
  • Include your credit card application reference number in the subject line and body text.

Your credit card application reference number can be found at the end of your credit card application or in the email ANZ sent you.

Please remember to mask or remove your Tax File Number and Payment Refernce Number from any documents before being submitted to ANZ.

Need help?

Call us

If you need further assitance, please call us on 13 22 73

Call 13 22 73

Visit a branch

Locate an ANZ branch near you

Locate an ANZ Branch 

We may provide you with links to general articles and tools that may help you but any advice does not take into account your objectives, personal needs and financial circumstances and does not constitute financial advice or a recommendation. Before considering if any product is right for you, you should take into account your personal needs and financial circumstances and consider whether it is appropriate for you. 

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