Card contact numbers

Service Interruption - Tuesday 14th February 2012.

ANZ ATMs are unavailable and the use of your ANZ credit card or debit card may be limited during this time. We're sorry for any inconvenience this may cause you.

Find out more about our service interruption.

When you have to call us about your credit card, it's all here. If you're going away for a few days or heading off on a trip overseas, it's worthwhile emailing or printing off these pages and taking them with you.

Emergency contacts
Department Things you should know Phone number Hours of operation
Lost and stolen cards Overseas callers: When making a reverse charges call, please call an operator and ask to be put through to the number. If you dial the number direct, you may be charged for the call. 1800 033 844
Overseas callers
(reverse charges):
+613 9683 7043
+613 9683 7044
+613 9683 7047		 24/7
General contacts
Department Things you should know Phone number Hours of operation
New credit card applications   13 33 33 8am - 9pm
weekdays
10am - 6pm
weekends
(AEST)
General customer enquiries Overseas callers: When making a reverse charges call, please call an operator and ask to be put through to the number. If you dial the number direct, you may be charged for the call. 13 22 73
Overseas callers
(reverse charge):
+613 9683 7043		 24/7
Card activation - call us to confirm receipt of your new card Overseas callers: When making a reverse charges call, please call an operator and ask to be put through to the number. If you dial the number direct, you may be charged for the call. Card activation:
1800 652 033
Overseas callers
(reverse charges):
+613 8699 6996		 24/7
Cards collections - if you are in arrears on your account Overseas callers: When making a reverse charges call, please call an operator and ask to be put through to the number. If you dial the number direct, you may be charged for the call. 1800 337 919
Overseas callers
(reverse charges):
+613 9683 9299		 8am - 8pm
Mon-Fri and
9am - 4pm Sat
(AEST)
Other useful general ANZ contact numbers View general ANZ contact numbers.    

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Banking and payment contacts
Department Things you should know Phone number Hours of operation
ANZ Internet and Phone Banking assistance Overseas callers: please note, this is not a reverse charge number. 13 33 50 or
(Overseas callers):
+613 9683 8833		 24/7
ANZ Mobile Phone Banking assistance   1300 ANZ MOBI
(1300 269 6624)		 24/7
ANZ Phone Banking from overseas Overseas callers: please note, this is NOT a reverse charge number. +613 9683 9999 24/7
BPAY® and CardPay Direct   13 22 73 24/7

Locators

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Rewards and loyalty program contacts
Rewards program Website address Phone number Hours of operation
Qantas Frequent Flyer View the Qantas Frequent Flyer webpage. 13 11 31 24/7
ANZ Rewards - Rewards Centre View the ANZ Rewards - Rewards Program webpage. In Australia:
1300 367 763
Overseas:
+612 9352 3254		 Mon - Fri,
9am - 5pm
(AEST)
ANZ Balance Visa Rewards Centre View the ANZ Balance Visa Rewards Program home page. In Australia:
1300 368 324
Overseas:
+612 9352 3112		 Mon - Fri,
9am - 5pm
(AEST)
Sphere Rewards   13 22 73 24/7
Optional extras contacts
Optional extras Phone number Hours of operation
Optional extras general enquiries 1800 652 033 8am - 10pm,
Mon - Fri,
10am - 6pm, Sat
(AEST)
Secure Sentinel General enquiries:
1300 131 026

Cancelling lost
or stolen cards:
1800 022 043
Emergencies overseas:
+612 9411 6898		 8am - 10pm,
Mon - Fri,
10am - 6pm Sat
(AEST)

24/7
eDine 1300 131 026 8am - 10pm,
Mon - Fri,
10am - 6pm, Sat
(AEST)
ANZ Car Rental Cover 1300 131 026 8am - 10pm,
Mon - Fri,
10am - 6pm, Sat
(AEST)
ANZ Wine Club 1800 500 310 8am - 10pm,
Mon - Fri,
10am - 6pm, Sat
(AEST)

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Card offers assistance contacts
Offers Phone number Hours of operation
General offers 1800 445 175 7am - 9pm
All days (AEST)
ANZ Paydown Plan customer service, if you have received an ANZ Paydown Plan offer 1300 367 784 8am - 10pm,
Mon - Fri,
10am - 6pm,
Sat & Sun
(AEST)
Insurance policy claims
Insurance policy General information Phone number Hours of operation
90 day purchase security claims To make a claim, the cardholder will need to contact Zurich Australian Insurance Limited within 45 days of the item needing repair/replacement under protection. A written Loss Report, if required, must be completed and returned within 90 days. 1800 648 093 Mon - Fri,
9am - 5pm
(AEST)
ANZ Platinum, ANZ Rewards Platinum and ANZ Frequent Flyer Platinum View the Platinum benefits page Overseas travel and medical insurance policy enquiries and claims:
In Australia:
1300 135 271

QBE Assist: +61 (3) 8523 2800 (reverse charges)		 Mon - Fri,
8.30am - 6pm
(AEST)

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Other ANZ contacts
Contact Phone number Hours of operation
If you have a question about your application 1800 092 098 8am - 7pm
Mon - Fri
(AEST)
If you have a question about your declined application 1800 076 113 8am - 7pm
Mon - Fri
(AEST)
To close your card 1800 064 753 8am - 8pm
Mon - Fri
(AEST)
Other useful contacts
Contact General information Phone number Hours of operation
ANZ Visa Gift Card IVR Visit the Prepaidshop.com.au website. 1800 206 212 8am - 8pm
Mon - Fri
(AEST)
ANZ Visa Gift Card Servicing Visit the Prepaidshop.com.au website. 1800 505 771 8am - 8pm
Mon - Fri
(AEST)
ANZ Travel Card Customer Service

Visit the ANZ Travel Card website.

Email: travelcard@anz.com

 In Australia calls:
1800 094 003
Overseas Callers:
+613 9683 7777		 24/7

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