Security - Ways to bank

Security

Please note that the FAQs and ANZ Internet Banking Terms and Conditions available on this page are relevant to the new ANZ Internet Banking system. You need to register for the new system to be governed by the FAQs and Terms and Conditions on this page.

The FAQs and Terms and Conditions which apply to the old ANZ Internet Banking system are still available from the Log on page.

Is ANZ Internet Banking secure? What can I do to maximize security?
It is important to ANZ that your account information is protected, and as a result, a range of security measures are employed. These protection measures are to ensure that your password, account details and other sensitive information are not accessed by an unauthorized person. For more information about how you protect your banking information, visit Protect your banking.

Can I allow other people to access my ANZ accounts using ANZ Internet Banking?
To protect your personal information and your money, you must not allow other people to access your personal ANZ accounts through ANZ Internet Banking using your User ID.

Can I allow my employees to access my ANZ accounts using ANZ Internet Banking?
Business customers (i.e. the account holder is an entity), may authorise someone known to them, usually their employees, access to their ANZ Internet Banking linked accounts as an authorised user. The account holder must also nominate whether that person will be given 'value' or 'non value' access. Non-value access allows an authorised user to view information about the account holder's linked ANZ accounts on ANZ Internet Banking. Authorised Users with non-value access cannot use ANZ Internet Banking to perform transactions on the account holder's ANZ linked accounts on ANZ Internet Banking; Value access allows an authorised user to operate and transact on the account holder's linked ANZ accounts on ANZ Internet Banking in the same way that the account holder can. Call the ANZ Internet Banking Support Centre for more information.

Can I allow my employees to access my ANZ accounts using ANZ Internet Banking?

Business customers (i.e. the account holder is an entity), may authorise someone known to them, usually their employees, access to their ANZ Internet Banking linked accounts as an authorised user. The account holder must also nominate whether that person will be given 'value' or 'non value' access.

Non-value access allows an authorised user to view information about the account holder's linked ANZ accounts on ANZ Internet Banking. Authorised Users with non-value access cannot use ANZ Internet Banking to perform transactions on the account holder's ANZ linked accounts on ANZ Internet Banking;
Value access allows an authorised user to operate and transact on the account holder's linked ANZ accounts on ANZ Internet Banking in the same way that the account holder can.

Call the ANZ Internet Banking Support Centre for more information.

What happens if someone else discovers (or I think they have discovered) my password?
You should immediately: Change your password. This is easily done by accessing the My Profile tab in ANZ Internet banking and selecting Change Password. Notify ANZ Internet Banking Support Centre and check the transactions on your accounts. Remember that passwords are case sensitive. We recommend that you input your password with the 'Caps Lock' off. ANZ Internet Banking passwords must: be between 8 to 16 characters long with no spaces not easily be identifiable or based on easily accessible personal information (such as family, street names or birth dates) include at least one letter and one number – ideally with both upper and lower case letters (For example: PaSSwo1R2d).

What happens if someone else discovers (or I think they have discovered) my password?

You should immediately:

Change your password. This is easily done by accessing the My Profile tab in ANZ Internet banking and selecting Change Password.
Notify ANZ Internet Banking Support Centre and check the transactions on your accounts.

Remember that passwords are case sensitive. We recommend that you input your password with the 'Caps Lock' off.

ANZ Internet Banking passwords must:

be between 8 to 16 characters long with no spaces
not easily be identifiable or based on easily accessible personal information (such as family, street names or birth dates)
include at least one letter and one number – ideally with both upper and lower case letters (For example: PaSSwo1R2d).

What do I do if I forget my password or User ID?
For assistance, call the ANZ Internet Banking Support Centre, Monday to Friday, excluding public holidays, (call rates may apply for mobile and payphones). International callers (international call rates may apply) please call +675 321 1079, 8am to 5pm Monday to Friday, excluding public holidays. Remember, you have three attempts to enter your ANZ Internet Banking password. If you forget your password, or enter the wrong one too many times your access will be disabled and you will need to call the ANZ Internet Banking Support Centre on 321 1079 to restore your access.

What do I do if I forget my password or User ID?

For assistance, call the ANZ Internet Banking Support Centre, Monday to Friday, excluding public holidays, (call rates may apply for mobile and payphones). International callers (international call rates may apply) please call +675 321 1079, 8am to 5pm Monday to Friday, excluding public holidays.

Remember, you have three attempts to enter your ANZ Internet Banking password. If you forget your password, or enter the wrong one too many times your access will be disabled and you will need to call the ANZ Internet Banking Support Centre on 321 1079 to restore your access.