ANZ Pacific App – Frequently Asked Questions

Getting the App

Do I need to be an ANZ customer to use the ANZ Pacific App?

Yes. You also need to be registered for ANZ Internet Banking, as we require your ANZ Internet Banking User ID and password when you first set up the app.

Not registered for ANZ Internet Banking? Please visit any ANZ branch, or call +675 321 1079 (between 8am and 5pm, Monday to Friday).

Not an ANZ customer? To find out more about opening an ANZ account that suits your needs, check out our everyday banking products, visit any ANZ branch, or call +675 321 1079 (between 8am and 5pm, Monday to Friday).

How much does the ANZ Pacific App cost?

The ANZ Pacific App is free to download from the App Store (Apple) or Google Play (Android). While it’s free to purchase, please note that downloading and using the app will be subject to the relevant mobile data-usage plan stipulated by your mobile telecommunications provider. Any data-usage charges are solely your responsibility.

Some accounts may have transaction fees that apply. See full details of account fees and charges. In the event that ANZ decides to apply fees and charges to this service, you will be advised prior to this occurring.

Can I use a password to log in, instead of a PIN?

Yes, simply go to My Profile > My Preferences and turn off ‘Use your PIN on next visit’.

However you will still need to choose a PIN when you first register for the app.

Can I register on more than one device?

Yes – you will just be required to register on each device user your Internet Banking User ID, password, security questions and PIN (which you choose when you register for the first time).

If you reach the maximum device limit and unable to register on a new device, please visit us in branch or call +675 321 1079 (between 8am and 5pm, Monday to Friday).

Can I download the ANZ Pacific App from overseas?

The ANZ Pacific App (“App”) is currently available to download from your Apple App Store or Google Play Store.

You can download the App from anywhere in the world, as long as you have a valid Apple App Store account or Google Play Store account, and you have access to a secure internet connection.


What happens if I lose my phone or it’s stolen?

Please notify us as soon as possible by visiting a branch or calling +675 321 1079 (between 8am and 5pm, Monday to Friday) and we will disable your app access immediately.

Remember that the ANZ Pacific App is securely protected either by your password or 4-digit PIN that only you know. Our Internet Banking Terms and Conditions state that you should not share your PIN or password with anyone.

Is my personal banking information stored on my phone?

For added security we don’t store any banking information on your phone. The ANZ Pacific App is session based, which means that as soon as you close the app all of your banking information is no longer available on your phone.

What can I do to protect my phone?

Take all reasonable steps to prevent unauthorised use of your mobile device such as keeping your mobile device secure and not leaving it unattended, locking your mobile device when it’s not in use, and not leaving your mobile device logged on to our electronic banking services.

Notify us immediately if your mobile device is lost or stolen.


What types of payments can I make using the ANZ Pacific App?

You can make the following types of payments:

  • Transfer between your own accounts
  • Transfer to another ANZ account
  • Pay a bill (from the list of ANZ registered billers).

Can I make a transfer to a local non-ANZ bank account?

This functionality will be made available at a later stage. If you need to transfer money to a non-ANZ account you can you use the ‘Transfer to another Bank’ function within ANZ Internet Banking.

Is there a payment limit?

Yes, the default payment limit is $1,000 per payment, however this limit can be increased in branch or by calling +675 321 1079 (between 8am and 5pm, Monday to Friday).

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