ANZ is committed to providing you with banking that is simple to understand and delivered in a responsible manner by our people.

A component of meeting the Customer Service Charter is our commitment to acknowledging compliments and concerns and resolving complaints.

Our promise

ANZ promises to solve problems quickly and fairly.

If we make a mistake, we will make it right by:

We value your feed back

ANZ is committed to ensuring our products and services meet your expectations and we value any feedback you have regarding how we are performing.

Make a Suggestion

Share a Compliment

Lodging a Complaint

Here’s how to get in touch with us:


Most often we will be able to resolve your complaint on the spot. If it cannot be resolved promptly, this will be immediately directed to Branch or Business Manager to work closely with you to resolve your complaint. We aim to resolve your complaint in two business days and within a maximum of five business days.

ANZ Customer Advocate

If you are not satisfied with the resolution offered by our Branch and Business Management team, you can have your complaint reviewed by ANZ’s Customer Advocate who provides free, independent review of your complaint.

Write to:

Customer Advocate
Office of the CEO
PO Box 1152, Port Moresby
National Capital District
Papua New Guinea

Telephone: +675 321 1079
Fax:          +675 321 1775