- The Bank is not available
- Action: wait a moment & try again, if unsuccessful the 2nd time, contact the HelpDesk
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- The transaction is approved
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- The Cardholder’s Bank wants you to keep the card, in these circumstances there is something very wrong with the card & it is not to be returned to the customer
- Action: Do not give the card back to the customer unless your safety is at risk by not doing so, seek another form of payment. The Issuing Bank upon receipt of the customer’s card authorises a monetary reward to the cashier who retained the card & gave it to their ANZ EBS Officer
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- The card is no longer valid, the Until End date is passed
- Action: Advise the customer to contact their card issuer, seek another form of payment
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- Action: Check that your telephone line cable is connected into the back of the terminal & check that it is also connected at the wall socket
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- The terminal cannot make a connection to the Host
- Action: When the terminal returns to display your Merchant Name, proceed to process the transaction again, you may need to perform this action a few times to ‘wake up’ the connection. The Bank is not available, wait a moment & try again, if unsuccessful a 2nd time, contact the HelpDesk
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- The Cardholder’s bank has declined the transaction
- Action: Advise the customer to contact the Bank who issued their card facility, seek another form of payment
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- The issuing Bank has advised that no funds are available in the customer’s account or, the cheques deposited in the customer’s account have not yet been cleared
- Action: Return the card to the customer, seek another form of payment
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- An invalid amount was entered, or the amount exceeds withdrawal limits
- Action: Check the amount you keyed or, if appropriate, reduce the amount requested. Return the card to the customer, seek another form of payment
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- Invalid Card or Invalid Issuer
- Action: Return the card to the customer, seek another form of payment
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- Incorrect PIN or the cardholder’s bank cannot verify the PIN
- Action: Return the card to the customer, seek another form of payment
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- Not a correct telephone line connection
- Action: check your telephone line connection at the back of the terminal, check the connection at the wall socket, check your normal phone line by using a different phone
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- The allowable number of PIN tries has been exceeded
- Action: Return the card to the customer, seek another form of payment
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- The cardholder has selected an invalid transaction. Communication from your terminal has failed. Your terminal cannot connect to services outside
- Action: Return the card to the customer, seek another form of payment
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- Action: Credit Cards: the Cardholder’s Bank wants to be contacted regarding this transaction
- Action: ANZ Access Debit Card: contact the HelpDesk
- Action: Other Banks local Debit Cards: contact the Other Bank’s HelpDesk
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- The cardholder’s bank is temporarily unavailable or there was an error in swiping the card or transaction details were not transmitted or received correctly
- Action: Swipe the card again - if unsuccessful process the transaction manually, you must ring the HelpDesk for voice authorisation
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- This card record cannot be found electronically
- Action: Return the card to the customer, seek another form of payment
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- The Cardholder’s Issuing Bank has refused the transaction
- Action: Return the card to the customer, seek another form of payment
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- Transaction has been ‘lost’, a message may have timed-out, there could have been an electrical interruption
- Action: When the terminal returns to display your Merchant Name, try the transaction again
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- The card is damaged, the magnectic strip is corrupt, a counterfeit card
- Action: Return the card to the customer, seek another form of payment
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