- The system does not allow the selected type of account for the type of card being used eg a credit card being used on a cheque or savings account.
- Action: Press "clear" on the terminal and ask the customer to reselect account.
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- The customer’s card has been invalidated by their bank.
- Action: NO manual fallback. Seek another form of payment and refer the cardholder to their bank.
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- The card is not accepted by the ANZ network.
- Action: NO manual fallback. Seek another form of payment.
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- The card has expired.
- Action: Refer the cardholder to their bank. Seek another form of payment.
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- The card offered is not supported by the Bank.
- Action: NO manual fallback. Seek another form of payment.
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- There has been no response from the network to the transaction.
- Action: Try the transaction again, and if this fails, ring the helpdesk for authorisation to process a manual sales voucher or, seek another form of payment.
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- The telephone cable has become disconnected.
- Action: Check the telephone cable connections and ensure the telephone line is operational. Retry the transaction and if this fails, ring the helpdesk for authorisation to process a manual sales voucher or, seek another form of payment.
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- There was no response from the network to the transaction.
- Action: Retry the transaction and if this fails, ring the helpdesk to advise the difficulty or, seek another form of payment.
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- The number dialled by the terminal is busy.
- Action: Ensure no one else is using the telephone line at your location. Retry the transaction and if this fails, ring the helpdesk for assistance or, seek another form of payment.
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- The amount being processed exceeds limit authorised for that card.
- Action: Press "clear" on the terminal and seek another form of payment.
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- The customer has incorrectly keyed the PIN three times.
- Action: Seek another form of payment and refer cardholder to their bank.
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- The transaction is unsuccessful.
- Action: NO manual fallback. Seek another form of payment.
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- The transaction is not allowed.
- Action: NO manual fallback. Seek another form of payment.
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- The transaction has been denied by the card issuer.
- Action: Seek another form of payment and refer the cardholder to their bank.
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- The cardholder has exceeded their daily or weekly limit, or is trying to draw on uncleared funds.
- Action: The cardholder may try the transaction again using a smaller amount . If still declined, seek another form of payment.
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- The transaction is unsuccessful due to a system malfunction.
- Action: NO manual fallback. Seek another form of payment.
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- The terminal has lost communications to the host computer.
- Action: Check the telephone cable connections and ensure the telephone line is operational. Retry the transaction and if this fails, ring the helpdesk to advise difficulty or, seek another form of payment.
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- Communications to the terminal has stopped longer than 30 seconds.
- Action: Retry the transaction and, if this fails, seek another form of payment.
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- Cash out transactions are not permitted on the credit account selected.
- Action: Press "clear" on the terminal and reprocess the transaction for purchase only.
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- The customer PIN was keyed incorrectly.
- Action: Advise the customer to re-enter the PIN.
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