Update my details

Use our frequently asked questions to find out more about updating your details online.

How long does it take to reflect the updated details?

Depending on the type of details updated it may take up to two bank business days to process your update details request.

  • The details to be update within your ANZ Internet Banking will be done immediately. For example ANZ Internet Banking password resets, updating the BPAY® biller list, updating the Pay Anyone payee lists, etc.
  • The details to be updated within ANZ system may take up to two bank business days to be updated. For example change your address, link/de-link accounts to ANZ Internet Banking, etc.
How are my update details requests processed?

Your requests to update details are sent to us via a SecureMail.

  • An ANZ Customer Service Consultant will then process your request and send you a confirmation message.
  • It may take up to two bank business days to process your request.
What is a SecureMail?

SecureMail is an email service that enables you to send account information and enquiries or comments to us securely and confidentially.

  • Your message will automatically include your ANZ Internet Banking CRN.
How can I contact ANZ Internet Banking?

You can contact our ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833), 24 hours a day, seven days a week.

  • Alternatively, you may send your enquiries via a SecureMail.
What do I do if I have to update my details immediately?

If you believe that your details need to be updated immediately, you can contact the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week.

  • For ANZ Internet Banking related enquiries, please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
Can I change my address via ANZ Internet Banking?

Unless you are a third party signatory on your business account, you can update the address for your account(s) in ANZ Internet Banking and ANZ Internet Banking for Business:

Can I change the way my accounts appear in ANZ Internet Banking?

Yes, you can change the order the accounts appear in ANZ Internet Banking and ANZ Internet Banking for Business, and also rename them.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.