ANZ Shield Hub

The ANZ Shield Hub enables you to view and update your ANZ Shield registration.

I've forgotten my ANZ Shield PIN

Please contact us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week for assistance.

Help me

FAQs

 

Deregister

You're able to deregister your ANZ Shield app at any time. ANZ Shield has been designed to
add an extra layer of security to your ANZ Internet Banking, so please consider if this is the appropriate action for you.

If you have access to your phone:

  1. Click the 'ANZ Shield' link under the 'Update Details' tab in ANZ Internet Banking.
  2. Click 'Deregister' from the 'ANZ Shield Hub'.
  3. Follow the prompts to deregister ANZ Shield.

If you don't have access to your phone:

Contact us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven
days a week.

Change PIN

You're able to change your ANZ Shield app PIN at any time.
To change your PIN you must have access to your ANZ Shield phone and remember your current PIN. Don't remember your current PIN? Contact us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days for assistance.

To change your PIN:

  1. Open the 'ANZ Shield' app on your phone.
  2. Tap the Menu icon and tap 'Change PIN'.
  3. Enter your current PIN.
  4. Create a new PIN.
    • Ensure you choose one that's easy to remember but doesn't compromise your account security.
    • You can't create a PIN that has three or more sequential numbers, three or more repeating numbers, or numbers that run in a straight line.
    • You must keep your PIN secure.
    • Avoid using your birth date, repetitive or sequential numbers or a recognisable part of your name as a PIN, otherwise you may be liable for any loss suffered from an unauthorised transaction.
  5. Confirm your PIN.

Your ANZ Shield PIN has now been changed.

Change Device

You're able to change the phone your ANZ Shield app is on at any time.

ANZ Shield is available for iPhones running iOS 5.0 or above and Android phones running Android 2.2 (Froyo) or above. You can only have ANZ Shield successfully registered on one phone at a time. We recommend that you install ANZ Shield on your primary phone.

If you have access to your phone:

  1. Click the 'ANZ Shield' link under the 'Update Details' tab in ANZ Internet Banking.
  2. Click 'Change Device' from the 'ANZ Shield Hub'.
  3. Follow the prompts to change your phone.

If you don't have access to your phone:

Contact us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days.

You're now ready to install ANZ Shield on your new phone.

What happens when I get a new phone or tablet?

If you change your phone or tablet, you can transfer your ANZ Shield registration to your new phone or tablet via the 'ANZ Shield Hub'.

To access the 'ANZ Shield Hub':

  • Click the 'ANZ Shield' link under the 'Update Details' tab in ANZ Internet Banking.
  • Don't have your registered phone or tablet available? Please contact us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days.
I no longer want to use ANZ Shield. Can I deregister?

You're able to deregister ANZ Shield at any time. ANZ Shield has been designed to add an extra layer of security to your ANZ Internet Banking, so please consider if this is the appropriate action for you.

If you have access to ANZ Shield on your phone or tablet:

  • Click the 'ANZ Shield' link under the 'Update Details' tab in ANZ Internet Banking.
  • Click 'Deregister' from the 'ANZ Shield Hub'.

If you don't have your registered phone or tablet available:

Contact us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days.

What should I do if my phone is lost or stolen?

Contact us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days.

Please note: When you find your phone or get a new phone, you'll need to register again for ANZ Shield.

I have forgotten my ANZ Shield PIN. What do I do?

Contact us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days for assistance.

I have accidently deleted/uninstalled the ANZ Shield app from my phone or tablet. What do I do?

Contact us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days for assistance.

I am asked for a Shield Code in ANZ Internet Banking but I have uninstalled the ANZ Shield app. What do I do?

Contact us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days for assistance.

I am on ANZ Internet Banking and the sync code does not work. What do I do?

You must generate a new code by clicking on 'Generate new code'.

How do I cancel the deregistration process?

You're able to cancel deregistration by clicking the 'Cancel' button. If you do so after completing the 'Reset Application' step of the deregistration process, please contact us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days as your ANZ Shield app will no longer work.