Retry challenge question

You cannot complete this action at this time. This is because you have answered one or more of your challenge questions incorrectly.

  • If you think you have made an error in answering then click "Try again" to attempt to answer the questions again.
  • If you have forgotten the answers to your challenge questions please call us to verify your identity on 13 33 50 (International +61 3 9683 8833), 24 hours a day, 7 days a week.

FAQs

See also:

 

Use our FAQs to find out more about answering your challenge questions incorrectly.

I answered more than one challenge question – which one did I get wrong?
  • For security reasons, we can not tell you the question(s) that you answered incorrectly.
Why am I being asked a challenge question?
  • Challenge questions are a security feature that adds an extra level of protection for your transactions and personal information. We’ve asked you to answer them before proceeding with the current action to help us verify your identity.
What happens if I get my answers wrong?
  • We will let you know if your answers do not match the answers you have previously set up. If you are unsure of the answers please call us to verify your identity on 13 33 50 (International +61 3 9683 8833), 24 hours a day, 7 days a week. If you continue to enter incorrect answers you may have your access suspended as a precaution.
Can I change my challenge questions/answers?
  • Yes, you can change your challenge questions anytime. Just go to "Update Details" within ANZ Internet Banking. To reset your challenge questions you will need to answer your existing challenge questions correctly.
  • We can also help change your  challenge questions.  Just call us to verify your identity on  13 33 50 (International +61 3 9683 8833), 24 hours a day, 7 days a week.

Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.