My SecureMail messages

SecureMail is an messaging service that enables you to send account information and enquiries or comments to us securely and confidentially.

  • Your message will automatically include your ANZ Internet Banking Customer Registration Number (CRN)
  • When you receive a SecureMail message, a number in an orange box will display on the Mail icon in the header indicating that you have a new message.

Help me

FAQs

See also

Use the topics below to find out more about managing your SecureMail messages.

View my inbox (received messages)

To view your inbox:

  • If you haven’t already done so, select the "Mail" icon from the header
  • The secure messages sent to you by ANZ will be listed here
  • You can check the status of each message (a blue dot indicates an unread message)
  • You can also check the date and time each message was sent to you
  • You can read your messages and you can create a new message.
Reply to a message

To reply to a message:

  • If you haven’t already done so, select the "Mail" icon from the header
  • Select the message from the inbox
  • Select the "Reply" icon
  • Compose your message
  • Select "Send".

Note:

  • The destination of your reply and the subject of your reply will always be pre-populated
  • The subject defaults to the original subject of the message with "RE" in front of it to indicate that it is a reply
  • The message will contain the original SecureMail that was composed by an ANZ Customer Service Consultant
  • The reply you've sent will be stored in your sent messages folder
  • ANZ should respond to your message within 24-48 hours of receiving it and provide you with an update on your enquiry
  • Wherever possible, the message will be responded to via SecureMail.
Delete a message

After you have read a message, you might wish to delete it.

  • If you haven’t already done so, select the "Mail" icon from the header
  • Select the message you want to delete and then select the “Delete” icon
  • The message will be immediately deleted
  • Once the message is deleted it cannot be retrieved again.
Create a message

To create a new SecureMail message:

  • If you haven’t already done so, select the "Mail" icon from the header
  • Select "Create message". Enquiry types will be listed under various categories.
  • Select the link relevant to your enquiry and enter the required details
  • When you are happy with your enquiry, select "Submit"
  • The message you’ve sent will be stored in your sent messages folder
  • ANZ should respond to your message within 24-48 hours of receiving it and provide you with an update on your enquiry
  • Wherever possible, the message will be responded to via SecureMail
  • If you can’t find the message enquiry types you’re after, try the Contact page instead.
Read a message
  • If you haven’t already done so, select the "Mail" icon from the header
  • Select the message you want to read
  • The message details, subject and date the message was sent are all displayed
  • While reading a received message, you can reply to it, delete it, or go back to the inbox
  • You may also be able to choose to view previous messages if there is a history available.
View sent messages

To view your sent SecureMail messages:

  • If you haven’t already done so, select the "Mail" icon from the header
  • Select the "Sent" tab
  • The secure messages that you have sent to ANZ will be listed here
  • You can check the date and time each message was sent by you
  • You can read the message, create a new message, or view next 20 messages (available only if you have more than 20 messages).

Need more help?

Use our frequently asked questions to find out more about your SecureMail messages.

What is a SecureMail?

SecureMail is an internal electronic messaging service that enables you to send account information and enquiries or comments to us securely and confidentially within ANZ Internet Banking.

  • Your message will automatically include your ANZ Internet Banking Customer Registration Number (CRN), so that we can identify you and answer your enquiry as promptly as possible.
What can I do from the "SecureMail" page?

The "SecureMail" page allows you to:

  • Check your inbox for received messages
  • Read a message
  • Send a message
  • View your sent messages
  • Reply to a message
  • Delete a message.
How do I know which messages are new?
  • All messages have a date to indicate when they were sent or received
  • In addition, if you’ve received a message, but haven’t yet read it, a blue dot will be shown. Once you've read the message, the blue dot will disappear.
How many messages can I view on a page?

You can view up to 20 messages on a page for both inbox and the sent messages folder.

  • You can select the "View next 20 messages" link to see other remaining messages.
I have composed a long message but I am not able to send it. Why?

ANZ Internet Banking only accepts a maximum of 3,800 characters in a SecureMail message.

  • If your message is longer than this you will unable to send it.
How long does it take to respond to my enquiry via a SecureMail?

ANZ will respond to your message within 24-48 hours of receiving your message and provide you with an update on your enquiry. 

  • Wherever possible, the message will be responded to you via a SecureMail.
What do I do if my enquiry is urgent?

For urgent enquiries, you can contact ANZ directly over the phone as it may take up to 24-48 hours to process your SecureMail.

  • For ANZ Internet Banking related enquiries or enquiries relating to transactions done via your ANZ Internet Banking, please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers +61 3 9683 8833) 24 hours a day, seven days a week
  • For general enquiries or enquiries relating to your cheque or savings accounts, please contact general enquiries or visit your nearest ANZ branch
  • For enquiries relating to your ANZ Credit Cards, please contact the ANZ Cards Services team on 13 22 73 (International callers +61 3 9683 7043) 24 hours a day, seven days a week.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.