Deactivate a BPAY View biller

Your BPAY View™ list is the list of billers you have saved in order to receive, view and pay their bills online. It is quick and easy to deactivate a biller at any time if you no longer wish to receive their bills online.

  • Please remember that you will receive paper bills from that biller once they have been deactivated from your BPAY View™ biller list.

Help me

FAQs

See also

To deactivate a biller from your BPAY View™ biller list:

  • Go to the "Pay and transfer" menu.
  • Select "View online bills" - this will display a list of your current bills.
  • Click on the "BPAY View™ biller list" link and follow the steps below.
Step 1 - Select the biller and click "Deactivate biller"
  • Select the biller you'd like to deactivate, using the radio buttons under the "Select" column.
  • Click "Deactivate biller".
Step 2 - Review your request

Review your request to confirm the correct biller is being removed.

  • If you have selected the incorrect biller click cancel and re-submit your request by following step 1.
Step 3 - Confirm your request
  • When you are happy with your request click "Remove biller".
  • You will be returned to your biller list with the deactivated biller displaying a status of "Inactive".

Need more help?

Use our faqs to find out more about deactivating a BPAY View™ biller.

Can I de-register from online bills?

Yes. You can de-register from online bills any time. Follow the steps below to de-register the biller:

  • go to the BPAY View™ biller list
  • select a biller using the radio buttons under the "Select" column
  • then click the "Deactivate Biller" link.

Once you've deactivated the biller you'll no longer receive bills through your ANZ Internet Banking for that biller.

What happens once the biller is deactivated?

Once the biller is deactivated, the status in the BPAY View™ biller list changes to "Inactive" and you will start receiving paper bills in future.

What does the status field mean in BPAY View™ biller list page?

The status represents the status of the BPAY View™ for that particular biller.

  • Active: BPAY View™ is currently active and you will be receiving online bills.
  • Inactive: you have already deactivated the BPAY View™ function for this particular biller. Hence you will not receive online bills from them any more.
  • Pending: you have registered for BPAY View™ for this biller but the authorisation by the biller is still pending.
  • Deactivating: you have recently requested to cancel your BPAY View™ service to view bills online for that biller. However, the biller has not yet completed the deactivation. This may take up to two bank business days.
What is the benefit of getting online bills?

Our "View online bills" service is the environmentally friendly paperless way to receive bills.

  • Linking a registered BPAY View™ biller to your ANZ Internet Banking replaces your paper bill for that biller.
  • When your bill is ready to be viewed we will notify you via your preferred notification method.
  • You can then view a bill summary, view a detailed PDF bill and pay the bill online.

On the view online bills landing page a list of your current bills will display with the bill description, amount due, due date and status of the bill, including "New" and "Viewed".

How do I register for "View Online Bills" again?

Once deactivated, you can re-register a biller for online bills:

  • Go to the "Pay and transfer" menu.
  • Select "View online bills"

If you have previously added billers, a list of your current bills will display here and you can:

  • Click on the "BPAY View™ biller list" link.
  • Click on the "Add a biller" link and follow the steps below.

If you have not previously added a biller you'll need to click "Show me more" to proceed to the add a biller page.

Important note
  • Your access to BPAY View™ is dependent on the biller accepting your registration request.
  • Second and final notices for bills will not be shown differently than normal bills. It is your responsibility to keep track of your payments.
  • If, for any reason, you are unable to access ANZ Internet Banking, it is your responsibility to organise alternative billing methods with your BPAY View™ billers.

Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518

TM Registered to BPAY Pty Ltd ABN 69 079 137 518