Remove an email address from an existing payee

Your Pay Anyone payee list is comprised of the recipients you have saved in order to make Pay Anyone payments to them in the future.

You can remove a payment type linked to a payee if you wish, however you can link and store up to 20 payment types for a single payee.

Note: Payment types include BSB and Account numbers, phone numbers, email addresses, ABN/ACNs and Organisation IDs.

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To remove an email address from an existing payee, you’ll need to be logged in to ANZ Internet Banking.

Step 1 – Navigate to “Manage payees”
  • Go to the “Profile” menu.
  • Select “Manage payees”.
Step 2 – Remove an email address
  • Find the payee you wish to edit after doing the following:
    • Looking through your payees; or
    • Filtering your payees using the filter textbox (look for the magnifying glass).
      • Enter characters of your payee’s nickname or any payment type.
  • Select “Edit” on the payee whose email address you’d like to remove.
  • Then either;
    • Select “Remove” next to the email address you’d like to remove. Either;
      • If there are multiple payment types saved for this payee, you will see a message to confirm that you wish to remove the payment type;
        • To remove the email address, select “Remove”.
        • You will be returned to the edit payee screen; or
      • If the email address you’re removing is the only payment type you have saved for the payee, you will see a message to notify you that removing this payment type will delete the payee;
        • To remove the email address and delete the payee, select “Delete”.
        • You will be returned to your Pay Anyone manage payees list, or;
    • Select “Edit” on the email address you’d like to remove.
      • Select the “Remove” link on the email address you wish to remove
      • You will see one of two messages. Either;
        • If there are multiple payment types saved for this payee;
          • You will see a message to confirm that you wish to remove the email address:
          • To remove the email address, select “Remove”.
          • You will be returned to the edit payee screen; or
        • If the email address you’re removing is the only payment type you have saved for the payee;
          • You will see a message to notify you that removing this email address will delete the payee:
          • To remove the email address and delete the payee, select “Delete”.
          • You will be returned to your Pay Anyone manage payees list.

Why can’t I remove an email address?

You cannot remove an email address if you have future or recurring payment/s scheduled to it.

  • For example, if you have recurring payments scheduled for a payee’s email address, that email address cannot be removed.
  • You must first cancel any scheduled payments to that email address.

If you wish to edit a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to the payment date.

Delete a future payment

Need more help?

 

What is a payment type?

A payment type is the identifier that you address your payment to. 

A payment type can be a BSB and Account number, phone number, email address, ABN/ACN or Organisation ID (Org ID) that is linked to a bank account.

What is a PayID?

A PayID is a simplified payment address that’s linked to a bank account and capable of receiving payments. 

ANZ allows you to link a mobile number, email address or ABN/ACN with an eligible ANZ bank account to create a PayID. 

ANZ allows payments to PayID mobile numbers, email addresses, ABN/ACNs and Organisation ID (Org ID).

Do I need to remove a payment type from a payee before I can add a new one?

You can save up to 20 payment types for each of your payees, so if your payee has 20 payment types saved for them then you’ll need to remove a payment type before you can add a new one.

Please note that while you can have up to 20 payment types saved for each payee, you should always remove payment type/s that are no longer valid or no longer represent the payee they are assigned to. 

Can I remove a payment type when making a Pay Anyone payment?

No. You can’t remove a payment type when making a Pay Anyone payment. A payment type can only be removed when managing your Pay Anyone payee list

Can I remove all the payment types from a payee?

A payee must have at least one payment type saved for them. You can remove all of the payment types from a payee, however when you remove the final payment type it will delete the payee.

Please note that if you’d like to replace all the existing payment type/s for a payee with new payment type/s, you’ll need to add a new payment type before deleting all of the old payment types to avoid deleting the payee.

Learn how to add a new payment type

Can I remove a payment type that has future dated payments scheduled?

No. You’ll need to delete any future dated payments that are scheduled to a payment type before deleting it.

Do I need to edit/remove a payment type if it’s no longer valid?

If a payment type is no longer valid or no longer reflects your payee’s details you should remove it from your payee’s list of payment types or edit it to reflect the updated information.

Learn how to remove a payment type

If you don’t delete or update a payment type that no longer reflects your payee’s details, any payments sent to this payment type could either;

  • Be unsuccessful as the payment type is invalid, or;
  • Be sent to an unintended recipient rather than your intended payee, as the payment type may have since been registered by another person.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.