Add an email address to an existing payee

Your Pay Anyone payee list is comprised of the recipients you have saved in order to make Pay Anyone payments to them in the future.

You can add new payment type/s to existing payee/s and have up to 20 payment types linked to a single payee.

Note: Payment types include BSB and Account numbers, phone numbers, email addresses, ABN/ACNs and Organisation IDs.

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FAQs

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To add an email address to an existing payee, you’ll need to be logged in to ANZ Internet Banking.

Step 1 – Navigate to “Manage payees”
  • Go to the “Profile” menu.
  • Select “Manage payees”.
Step 2 – Add an email address
  • Find the payee who you’d like to add a payment type to after doing the following:
    • Looking through your payees; or
    • Filtering your payees using the filter textbox (look for the magnifying glass).
      • Enter characters of your payee’s nickname or any associated payment type.
  • Select “Edit” for the payee you wish to add the payment type to.
  • Under “Add a new payment type”, select “Email address”.
  • Enter the payee’s email address.
  • Check the payee’s email address is linked to a bank account by selecting “Check email address”.
  • If the email address is linked to a bank account, a “Continue” button will appear.
  • Check that the name shown is the name of the person/business you intend to pay before selecting “Continue”.
  • If the email address isn’t linked to a bank account, it will display an error message prompting you to check that the email address is correct.
  • You will be returned to your Pay Anyone payee list.

Need more help?

What is a payment type?

A payment type is the identifier that you address your payment to. 

A payment type can be a BSB and Account number, phone number, email address, ABN/ACN or Organisation ID (Org ID) that is linked to a bank account.

What is a PayID?

A PayID is a simplified payment address that’s linked to a bank account and capable of receiving payments. 

ANZ allows you to link a mobile number, email address or ABN/ACN with an eligible ANZ bank account to create a PayID. 

ANZ allows payments to PayID mobile numbers, email addresses, ABN/ACNs and Organisation IDs (Org IDs).

I added the wrong payment type to a payee, can I change it?

Yes. If you’ve selected the correct payment type but entered the wrong details you can fix this by editing the payment type.

If you’ve selected the wrong payment type you’ll need to remove the payment type and add the correct one, by adding a new payment type to the payee.

Please note that if you remove the only saved payment type for a payee it will delete the payee. To prevent this you’ll need to add the correct payment type before deleting the incorrect one.

Can I add multiple payment types to an existing payee?

Yes. You can add up to 20 payment types to an existing payee.

Can I add multiple email addresses to a payee?

Yes. You can up to 20 payment types to an existing payee, with no restrictions on how many of each payment type you add.

The payment type I added is no longer valid – can I remove it?

Yes. You can remove a payment type from an existing payee.

Please note that if you remove the only payment type for a payee it will delete the payee.

How do I set a payment type as the default payment type for that payee?

If you only have one payment type saved for a payee then that will automatically be set as the default for the payee.

If you have multiple payment types saved for a payee then the default payment type will be the payment type that you paid to most recently.

If you make a Pay Anyone payment to a different payment type under the same payee, that will become the default payment for that payee if your payment is successful.

How can I receive payments to my email address?

To receive payments using your email address, you can create a PayID using an email address.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.