Past payments/transfers

Using ANZ Internet Banking you can easily keep track of any past payments and transfers from your linked accounts and also any accounts you may have de-linked from your ANZ Internet Banking CRN.

You can:

  • search for payments and transactions from the past 7, 14, 30, 60, 90 or 120 days
  • view a summary of your past payments or transfers from that period
  • view details of a specific payment or transfer.

Help me

FAQs

See also

Use our frequently asked questions to find out more about past payments/transfers.

Where can I see payments/transfers I've made in the past?

In the "Past Payments/ Transfers" facility located in the "Pay and Transfer" menu. This allows you to view and search your past ANZ Internet Banking payments and transfers, using the following criteria:

  • the account from which the payment or transfer was made (including closed accounts or accounts that have been de-linked from your CRN)
  • date range
  • transfer or payment type.

You can view details of your payments and transfers for the last 120 days via ANZ Internet Banking.

For transactions prior to the last 120 days:

  • please refer to your account statement or
  • call the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week to order a copy of your statement.
How long does it take for a payment or transfer to be processed?

Pay Anyone transfers requested before 6.00pm (AEST) on a bank business day will be processed to your account on the same day.

  • Transfers requested after this time will be debited from your account immediately but processed on the following bank business day
  • The time that it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank.

Bill payments requested before 6.00pm (AEST) on a bank business day will be processed to your account on the same day.

  • Transfers requested after this time will be debited immediately but may be processed on the next bank business day
  • The time that it takes for the biller's account to be credited will depend on the policy and systems of the biller's bank.
How do I know if my payments are successful?

Whenever you confirm a payment/transfer you'll see a lodgement number and a receipt number. The receipt number confirms that the payment has been submitted successfully.

For scheduled payments, you can check the status and the receipt number via the "Past payments/transfers" page. For unsuccessful payments, the status will show as failed. You can also check the details of the payment to find the reason the payment failed.

Are there fees for transferring to other people's accounts?

There is no fee/charge for Pay Anyone, transfer between accounts and BPAY® payments.

  • If you use all of your free withdrawals from your accounts for any given month, normal excess transaction fees and government charges may apply
  • There is a $24.00 fee per transaction for transferring funds overseas via ANZ Internet Banking
  • There is a $25.00 fee for the purchase of international drafts.
What can I do if a payment is not debited from my account on the due date?

If the payment was scheduled for today, has not been debited from your account and does not appear in the "Past payments/transfers" page, it could mean that the payment is still being processed.

  • You can check it in the future payments/transfers page for details
  • If there is a payment/transfer with a "locked" status, this means that it is currently being processed
  • Once processing is completed it will appear in the "Past payments/transfers" page.
What does a payment/transfer status of "failed" mean?

If the status of a transaction on the "Past payments/transfers" is shown as "Failed", it means that the payment could not be processed. Hence the payment was not debited from your account.

  • You can click on the "View details" link to check the details of the payment
  • This will also give you a brief reason as to why the payment had failed
  • You may contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week for further details.
I can see a transfer with "Status unknown". What does this mean?

"Status Unknown" could mean that the payment is being processed currently.

  • Once processing is completed, the status will change to either "Paid" or "Failed"
  • You can check your "Past payments/transfers" page to see if the payment has gone through successfully
  • Please contact the the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week for more details.
What does a payment/transfer status of "deleted" mean?

If you have deleted a scheduled future transfer or bill payment before it was processed, it will be displayed in your past transfers or bill payments list with a status "deleted".

I have a query about a transaction I've made online - what can I do?

You can check the details of the payment that you have made online via the "Past Payments/Transfers" facility in the "Pay and transfer" menu.

  • This page shows you the list of transactions that you have made online
  • You can then click the "View details" link after selecting a particular payment that you want to query
  • You can also contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week for further information
  • Alternatively, you may send us an enquiry about a particular transaction, using the SecureMail menu
  • If you think an unauthorised payment has been made in your ANZ Internet Banking please contact the ANZ Internet Banking Helpdesk immediately on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week to report the fraudulent transaction.
I've entered the wrong account details when transferring money - what can I do?

Once the payment is confirmed and is processed via ANZ Internet Banking, the payment cannot be deleted or cancelled. 

  • You may request a Pay Anyone dispute it via the the SecureMail menu. Please be advised that it may take up to 6-8 weeks for the resolution of any Pay Anyone dispute.
  • Alternatively you can contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week to lodge your Pay Anyone dispute.
Important notes
  • The time that it takes for payment/transfer to be processed to your account will depend on the transfer type. Check your Electronic Banking Conditions of Use for details. 
  • The time that it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank. This may take up to a week.
  • All funds transfers between your linked accounts performed after 10.00pm (AEST) or on weekends or public holidays for the same day transfer, are processed on the following bank business day.
  • All Pay Anyone transfers and BPAY® payments requested after 6.00pm (AEST) or on weekends or a public holiday the same day transfer are processed to your account on the following bank business day.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518