Past payments/transfers

Using ANZ Internet Banking you can easily keep track of any past payments and transfers from your linked accounts and also any accounts you may have de-linked from your ANZ Internet Banking CRN.

You can:

  • search for payments and transfers from the past 7, 14, 30, 60, 90 or 120 days
  • view a summary of your past payments or transfers from that period
  • view details of a specific payment or transfer
  • send an enquiry to ANZ about a specific payment or transfer

Help me

FAQs

See also

Use our frequently asked questions to find out more about past payments/transfers.

Where can I see payments/transfers I've made in the past?

In the "Past Payments/ Transfers" facility located in the "Pay and Transfer" menu. This allows you to view and search up to 120 days of your past ANZ Internet Banking payments and transfers, using the following criteria:

  • the account from which the payment or transfer was made (including closed accounts or accounts that have been de-linked from your CRN)
  • date range
  • transfer or payment type.

For payments/transfers made older than 120 days.

  • please refer to your account statement; or
  • your printed/saved receipt; or
  • contact general enquiries.
How long does it take for a payment or transfer to be processed?

Refer to the following FAQs for your payment/transfer type.

For transfers between your own accounts:

For Pay Anyone payments:

For BPAY® payments:

For International payments/transfers:

How do I know if my payments are successful?

Whenever you confirm a payment/transfer you'll see a lodgement number This confirms your payment was successfully submitted. You will also receive a receipt number when your payment is actually processed.

For scheduled payments, you can check the status and the receipt number via the "Past payments/transfers" page. For unsuccessful payments, the status will show as failed. You can also check the details of the payment to find the reason the payment failed.

What can I do if a payment is not debited from my account on the due date?

If the payment was scheduled for today, has not been debited from your account and does not appear in the "Past payments/transfers" page, it could mean that the payment is still being processed.

  • You can check it in the future payments/transfers page for details
  • If there is a payment/transfer with a "locked" status, this means that it is currently being processed
  • Once processing is completed it will appear in the "Past payments/transfers" page.
What does a payment/transfer status of "failed" mean?

If the status of a transaction on the "Past payments/transfers" is shown as "Failed", it means that the payment could not be processed. Hence the payment was not debited from your account.

If you wish to view the details of the payment:

  • View details of a past payment
  • Please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week if you require more information.
I can see a transfer with "Status unknown". What does this mean?

If the status of a transaction on the "Past payments/transfers" is shown as "Status Unknown" it could mean that the payment currently is being processed.

  • Once processing is completed, the status will change to either "Paid" or "Failed"
  • Please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week if you require more information.
What does a payment/transfer status of "deleted" mean?

If you have deleted a scheduled future transfer or bill payment before it was processed, it will be displayed in your past transfers or bill payments list with a status of "deleted".

I have a query about a payment/transfer I've made online - what can I do?

If you wish to view the details of the payment:

If you wish to contact ANZ to query or cancel a past payment or a transfer:

I've entered the wrong account details when transferring money - what can I do?

Once the payment is confirmed and is processed, you cannot delete or cancel the payment using ANZ Internet Banking.

Important notes
  1. The time that it takes for payment/transfer to be processed to your account will depend on the transfer type. Check your account terms and conditions for details. How long does it take for a payment or transfer to be processed?
  2. The time that it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank. This may take up to a week.
  3. All funds transfers between your linked accounts performed after 10.00pm (AEST) or on weekends or public holidays for the same day transfer, are processed on the following bank business day.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week

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