Past payments/transfers

In the "Past Payments/ Transfers" facility located in the "Pay and Transfer" menu. This allows you to view and search your past ANZ Internet Banking payments and transfers, using the following criteria:

• the account from which the payment or transfer was made (including closed accounts or accounts that have been de-linked from your CRN)
• date range
• transfer or payment type.

You can view details of your payments and transfers for the last 120 days via ANZ Internet Banking.

For transactions prior to the last 120 days:

• please refer to your account statement or
• call the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week to order a copy of your statement.

Pay Anyone transfers requested before 6.00pm (AEST) on a bank business day will be processed to your account on the same day.

• Transfers requested after this time will be debited from your account immediately but processed on the following bank business day.
• The time that it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank.

Bill payments requested before 6.00pm (AEST) on a bank business day will be processed to your account on the same day.

• Transfers requested after this time will be debited immediately but may be processed on the next banking business day.
• The time that it takes for the biller's account to be credited will depend on the policy and systems of the biller's bank.

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Whenever you confirm a payment/transfer you'll see a lodgement number and a receipt number. The receipt number confirms that the payment has been submitted successfully.

For scheduled payments, you can check the status and the receipt number via the "Past payments/transfers" page. For unsuccessful payments, the status will show as failed. You can also check the details of the payment to find the reason the payment failed.

• Find out more about past payments/transfers

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There is no fee/charge for Pay Anyone, transfer between accounts and BPAY® payments.

• If you use all of your free withdrawals from your accounts for any given month, normal excess transaction fees and government charges may apply.
• There is a $24.00 fee per transaction for transferring funds overseas via ANZ Internet Banking.
• There is a $25.00 fee for the purchase of international drafts.

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If the payment was scheduled for today, has not been debited from your account and does not appear in the "Past payments/transfers" page, it could mean that the payment is still being processed.

• You can check it in the "Future payments/transfers" page for details.
• If there is a payment/transfer with a "locked" status, this means that it is currently being processed.
• Once processing is completed it will appear in the "Past payments/transfers" page.

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If the status of a transaction on the "Past payments/transfers" is shown as "Failed", it means that the payment could not be processed. Hence the payment was not debited from your account.

• You can click on the "View details" link to check the details of the payment.
• This will also give you a brief reason as to why the payment had failed.
• You may contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week for further details.

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"Status Unknown" could mean that the payment is being processed currently.

• Once processing is completed, the status will change to either "Paid" or "Failed".
• You can check your "Past payments/transfers" page to see if the payment has gone through successfully.
• Please contact the the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week for more details.

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If you have deleted a scheduled future transfer or bill payment before it was processed, it will be displayed in your past transfers or bill payments list with a status "deleted".

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You can check the details of the payment that you have made online via the "Past Payments/Transfers" facility in the "Pay and transfer" menu.

• This page shows you the list of transactions that you have made online.
• You can then click the "View details" link after selecting a particular payment that you want to query.
• You can also contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week for further information.
• Alternatively, you may send us an enquiry about a particular transaction, using the SecureMail menu.
• If you think an unauthorised payment has been made in your ANZ Internet Banking please contact the ANZ Internet Banking team immediately on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week to report the fraudulent transaction.

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Once the payment is confirmed and is processed via ANZ Internet Banking, the payment cannot be deleted or cancelled. 

• You may request a Pay Anyone dispute it via the the SecureMail menu. Please be advised that it may take up to 6-8 weeks for the resolution of any Pay Anyone dispute.
• Alternatively you can contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week to lodge your Pay Anyone dispute.

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• The time that it takes for payment/transfer to be processed to your account will depend on the transfer type. Check your Electronic Banking Conditions of Use for details. 
• The time that it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank. This may take up to a week.
• All funds transfers between your linked accounts performed after 10.00pm (AEST) or on weekends or public holidays for the same day transfer, are processed on the following bank business day.
• All Pay Anyone transfers and BPAY® payments requested after 6.00pm (AEST) or on weekends or a public holiday the same day transfer are processed to your account on the following bank business day.

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