Pay BPAY bills

Our "Pay BPAY® bills" service is an easy way to pay a bill to any registered BPAY® biller. All you need is the biller code and reference number, both located on your bill.

  • You can set recurring BPAY® bill payments for a specific period of time or allow the transfers to continue until you stop them.
  • You can stop or change recurring BPAY® bills if necessary.
  • If you wish to delete a future dated bill payment, the request must be lodged with ANZ Internet Banking prior to 12.00am (midnight AEST) on the day prior to the bill payment date.

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FAQs

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Making a BPAY® bill payment is easy.

ANZ Internet Banking customers:

  • Go to the "Pay and transfer" menu 
  • Select "Pay BPAY® bills" and follow the steps below.

ANZ Internet Banking for Business customers:

  • Go to the "Pay and transfer" menu
  • Select "Pay BPAY® bills"
  • Click on the "Create a new single bill payment" radio button 
  • Click "Continue" and follow the steps below.
Step 1 - Select the account to pay the bill from
  • From: choose the ANZ account you wish to transfer funds from, using the drop down list.
  • Only the valid accounts for this type of transfer will appear in the drop down list.
Step 2 - Enter the BPAY® biller details

Choose between two options:

Option 1 - Select an existing biller from the "To" drop down list
  • Use this option if you've previously saved the biller's information and the details have not changed.
  • You don't need to re-save their details if they are already in your biller list. Ensure the "Add this biller to my BPAY® biller list" box is left unchecked.
  • Move to step 3.

Pay BPAY bills - biller list

Option 2 - Enter details for a new biller
  • If you are paying a bill to a new biller enter their details, including BPAY® biller code and BPAY® reference number.
  • Description: if you plan to save this biller in your BPAY® biller list enter a description of the biller. This will help you identify the biller for future bill payments.
  • Save the biller: check the box to add the biller to your "My BPAY® biller list".

Pay BPAY bills - biller details

Why should I save the biller?

If you choose to save the biller their details will be stored in your BPAY® biller list.

  • This means they will appear in the "To" drop down list in future so if you need to pay a bill to them again you can simply select them from the list and their details will be filled in automatically.
What if their details change?

You can edit your biller list anytime.

Step 3 - Enter the payment amount
  • Enter the amount you wish to transfer, using a decimal point, if applicable.

Note: Some billers require a payment for the exact amount on the bill. These billers are indicated under the Biller Code and Biller Reference details on your bill.

Step 4 - Choose between a one off and a recurring bill payment

Choose between two options:

Option 1 - Make a one off bill payment
  • Select the "One off transfer" radio button.
  • Specify a future date if necessary.
  • Otherwise leave the default at today's date.
  • The date should be in the format DD/MM/YYYY (e.g. 25/02/2010)
  • Click "Continue"
  • Skip to step 6.
Option 2 - Create a recurring bill payment
  • Select the "Recurring transfer" radio button, if you want to pay a specific bill amount at regular intervals, such as every week or month for a set period of time.
  • Click "Continue" – this will open a new screen where you can enter the details of your recurring payment.
  • Move to step 5 for help on entering the recurring bill payment details
Step 5 - Enter the recurring bill payment details (if applicable)

At the top of the screen you'll see a summary of your bill payment details. Check all details are correct and then move to the "Transfer details" section.

  • Frequency: choose an option from the drop down list to determine how often you would like the bill payments to occur.

Pay recurring BPAY bills - frequency details

  • Start on: click the calendar icon and select the date on which you would like the first bill payment to be made.
  • Use the arrows on top of the calendar to navigate to a different month or year.
  • Alternatively you can type the date in the box in the format DD/MM/YYYY, e.g. 27/11/2009.

Pay recurring BPAY bills - start on date

  • Finish on: there are three options.

Use the radio buttons to select the option that suits your bill payments:

Option 1 - Until further notice
  • If you choose this option the recurring bill payments will continue indefinitely unless you change or remove them.
  • Please note that you are the only person who can change or remove a recurring bill payment that you have created.
Option 2 - Enter a date
  • Click on the calendar icon to choose a date for the last bill payment to take place as per the "Start on" section.
  • Ensure you have selected the radio button for the option.
Option 3 - Enter the number of bill payments to be made
  • Choose this option if you know how many bills you need to pay.
  • You must enter a number in the field and ensure you have selected the radio button.
  • When you are happy with your recurring bill payment details click "Continue"
Step 6 - Review your information

Before you proceed, please review your information to ensure it is correct. 

  • If you need to make changes, click the "Back" button and re-enter the correct details in steps 1-6. Otherwise, proceed to the next step. 

Note: Certain billers require a payment for the exact amount on the bill and/or they require the payment to be made by the due date. For such billers, your payment may be returned to you, or many not be processed at all, if you do not satisfy these requirements. These billers are indicated under the Biller Code and Biller Reference details on your bill.

Step 7 - Confirm your transfer
  • When you are happy with the information entered click "Confirm".This will complete the bill payment and a confirmation message will display.

ANZ Internet Banking for Business Operators can click "Request authorisation" to submit the BPAY® bill payment to the relevant Authoriser or Administrator for approval.

Note: Certain billers require a payment for the exact amount on the bill or they require the payment to be made by the due date. For such billers, your payment cannot be processed unless you satisfy one or both of these conditions. These billers are indicated under the Biller Code and Biller Reference details.

Step 8 - View your lodgement receipt
  • Your lodgement receipt is displayed to confirm that the bill payment has been submitted successfully.
  • This does not mean the bill payment will be processed successfully as that is dependent on the details you have entered being accurate and sufficient available funds being in the account from which the bill is to be paid.
  • Please make a note of the receipt number and lodgement number for your own records.
Important notes

When you are making a bill payment it is your responsibility to ensure the details you provide are correct.

  • We do not check payment details.
  • If payment details are incorrect it may result in an unsuccessful bill payment or the wrong biller or account receiving funds.
  • If you have a query about a bill payment transaction you can send us a SecureMail or call ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
How to stop recurring or future bill payments

You can stop recurring or future bill payments by deleting the series from your future payments and transfers list. If you wish to delete a recurring or future dated payment, the request must be lodged with ANZ Internet Banking prior to 12.00am (midnight AEST) on the day prior to the payment date.

Please note that you cannot edit a recurring or future dated bill payment. You must delete and then re-submit a new payment.

Need more help?

Use our frequently asked questions to find out more about making BPAY® bill payments.

Getting started

What is the BPAY® bill payment facility?

BPAY® enables you to pay bills online. You do not need to register pay BPAY® bills online.

How do I pay BPAY® bills online?

You can pay your bills online via the "Pay BPAY® Bills" facility under the "Pay and Transfer" menu. This service is activated by default when you register for ANZ Internet Banking.

Do I need to link an account before I can use it to pay bills online?

Yes. The account needs to be linked to your ANZ Internet Banking before you can use it to pay bills online. You can link an account to ANZ Internet Banking in one of three ways:

  • Use the link my accounts function on ANZ Internet Banking - this will take 24-48 hours.
  • Contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week - this will be immediate.
  • Visit your nearest ANZ branch - this will be immediate.

If you are an ANZ Internet Banking for Business customer, please download, print, complete and fax the maintenance form to request an account be linked.

Find out more about managing ANZ Internet Banking for Business access:

Do I need to register a BPAY® biller before I can pay a bill to them?

No. You do not need to register a BPAY® biller before making a bill payment to them.

Where can I find my BPAY® biller code and reference number?

You can find the BPAY® biller code and reference number on your bill.

What daily limits apply when paying BPAY® bills?

BPAY® has a single transaction limit of $50,000 and a daily limit of $75,000 per CRN for ANZ Internet Banking. A daily limit of $150,000 applies to ANZ Internet Banking for Business.

  • Individual billers may have varying authorised payment limits.

Future and past payments/transfers

How to stop recurring or future bill payments?

You can stop recurring payments by deleting the series from your future payments and transfers list.  If you wish to delete a future dated payment, the request must be lodged with ANZ Internet Banking prior to 12.00am (midnight AEST) on the day prior to the payment date.

Find out more about deleting future payments and transfers:

Back to top

Where can I see payments I've made in the past?

The "Past Payments/ Transfers" section under the "Pay and Transfer" menu allows you to view your past ANZ Internet Banking payments and transfers. You may search transactions by:

  • the account from which the payment or transfer was made (including closed accounts or accounts that have been de-linked from your CRN)
  • date range
  • transfer or payment type.

You can view details of your payments and transfers for the last 120 days via ANZ Internet Banking. For transactions prior to the last 120 days please refer to your paper statements or online statements or contact the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week to order a copy of your statement.

Find out more about past payments/transfers:

Can I schedule future dated payments?

Yes. You can schedule future dated payments via the "Schedule Multiple Future Payments/Transfers" section under the "Pay and Transfer" menu. This page allows you to lodge up to ten payments which could be combination of fund transfers, Pay Anyone transfers and bill payments.

Find out more about scheduling multiple payments/transfers:

Where can I see payments I've scheduled for future dates?

The "Future Payments/Transfer" section under the "Pay and Transfer" menu provides you with a summary of the transfers or bill payments you have scheduled via ANZ Internet Banking to be processed on a future date.

Find out more about future payments and transfers:

I need to delete a future dated transaction - how can I do this?

You can delete future bill payments via the "Future Payments/Transfer" page by clicking on the "Immediately Delete Payment/Transfer" link.

  • This will immediately delete the selected future dated payment.
  • The payment will remain in your future payments/transfers list with a status of "deleted" until the due date.
  • If you wish to delete a transfer, the request must be lodged with ANZ Internet Banking prior to 12.00am (midnight AEST) on the day prior to payment.

Find out more about deleting future payments and transfers:

BPAY® bill payment enquiries

What if I enter the wrong biller details while making a bill payment?

ANZ can investigate any BPAY® transaction on your account by lodging a dispute with our EFT Disputes Department. They will contact the merchant involved on your behalf to investigate the transaction.

  • Transaction disputes can take up to 21 days to be resolved.
  • The EFT Disputes Department will advise you of the result in writing.
  • To lodge your enquiry please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week or via SecureMail.
How do I know if my BPAY® bill payment went through correctly?

Whenever you submit a bill payment you receive lodgement number and a receipt number in your ANZ Internet Banking. The receipt number confirms that the payment has been submitted successfully.

  • For scheduled payments, you can check the status of the payment and the receipt number via the "Past Payments/Transfers" page.
  • For unsuccessful payments, the status will show as "failed".
  • You can also view the details of the payment to see the reason for failed payments.
I have a query about a transaction I've made online - what can I do?

You can check the details of the payment via the "Past Payments/Transfers" section in your ANZ Internet Banking.

  • This page shows you the list of transactions that you have completed online.
  • You can then click on the "View details" link on a particular payment that you want to query.
  • You can also contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week for further information.
  • Alternatively, you may send us an enquiry via the "SecureMail" menu for a particular transaction.
  • If you believe an unauthorised payment has made using your ANZ Internet Banking CRN, please contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
What can I do if the BPAY® payment has not been received?

ANZ can investigate any BPAY® transaction on your account by lodging a dispute with our EFT Disputes Department. They will contact the merchant involved on your behalf to investigate the transaction.

  • Transaction disputes can take up to 21 days to be resolved.
  • The EFT Disputes Department will advise you of the result in writing.
  • To lodge your enquiry please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week or via SecureMail.

Miscellaneous

Can I make a bill payment with my ANZ Credit Card?

Bill payments from your ANZ Credit Card can be processed as either a purchase or cash advance. This is dependent upon how the biller is set up with the BPAY® billing service. The biller has the option of accepting a credit card as a method of payment.

  • If the biller chooses to accept, the bill payment is processed as a purchase.
  • If the biller does not accept credit card payments, ANZ may allow you to make the payment from your ANZ Credit Card (if sufficient funds are available). 
  • If you choose to proceed with the credit card payment, it will be processed as a cash advance and interest will accrue accordingly.
How do I add a BPAY® biller details to my ANZ Internet Banking?

You can add a BPAY® biller to your ANZ Internet Banking via the "My BPAY Biller List" under the "Update Details" menu. 

How much does it cost to pay bills online?

There is no charge for paying bills online. However, if you use all of your monthly free withdrawals for your accounts, normal excess transaction fees and government charges will apply.

  • Payments initiated via BPAY® from an ANZ Credit Card may be considered a cash advance, hence may incur an interest.
Important notes
  • You must ensure that the details provided by you are correct, or your payment may be unsuccessful or paid to an incorrect account. We do not check that the details provided by you are correct.
  • When you request future-dated payments or transfers please remember that cleared funds must be available in your account at 12.00am (midnight AEST) on the day before the scheduled payment or transfer date.
  • Certain billers require a payment for the exact amount on the bill and/or by the due date. For such billers, your payment may be returned to you, or may not be processed at all,  if you do not satisfy these requirements. These billers are indicated under the Biller Code and Biller Reference details on your bill.
  • If your enquiry relates to a transfer with a "Status Unknown" message, please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
  • All payments initiated via BPAY® for the same day payment will be processed after 6.00pm (AEST).
  • All BPAY® payments requested after 6.00pm (AEST) or on weekends or a public holiday for the same day transfer are processed on the following bank business day.
  • All future-dated transfers will be processed by us on the morning of the date requested unless the payment date falls on a weekend or public holiday in which case the transfer will be processed on the next bank business day.
  • Payments initiated via BPAY® from an ANZ Credit Card may be considered a cash advance.
  • The resolution of a bill payment enquiry takes approximately 21 days.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518