Pay and transfer

Use our frequently asked questions to find out more about payments and transfers.

Getting started

What transactions can I perform on ANZ Internet Banking?

ANZ Internet Banking allows you to manage your everyday banking 24 hours a day, seven days a week. You can make a range of payments and transfers online.

  • Pay Anyone: transfer money to any Australian Financial Institution (bank, building society, credit union).
  • Pay BPAY® bills: pay your bills online via BPAY®. Make one-off payments or schedule recurring payments.
  • Pay ANZ Credit Card: pay your ANZ Credit Card online. Make one-off payment or schedule minimum monthly, set monthly or full closing balance payments.
  • Transfer between my accounts: transfer your money between your linked ANZ accounts.
  • View online bills: view and file your bills online using BPAY View™.
  • Schedule multiple payments/transfers: perform a mixture of future dated payments and transfers at once.
  • Manage future payments/transfers: view, edit, delete and skip/unskip your future dated payments and transfers made via ANZ Internet Banking.
  • View past payments/transfers: view your previous payments and transfers made via ANZ Internet Banking.
  • International services: transfer money overseas, buy travellers cheques, foreign currency or international drafts.
Do I need to register to make certain transactions online?

You need to register for certain facilities while others are activated automatically when you register for ANZ Internet Banking.

  • BPAY® payment: this facility is activated by default when you register for ANZ Internet Banking.
  • Transfer between accounts: you need to have two or more accounts linked to your ANZ Internet Banking to transfer funds.
  • Pay Anyone payment: you need to register for Pay Anyone and activate your daily Pay Anyone limit to transfer to any Australian Financial Institution (bank, building society, credit union).
  • International services: you need to Register for international services before you can use it. Your daily Pay Anyone limit applies.
Do I need to link an account before I can use it to transact online?

Yes. You can link your accounts to ANZ Internet Banking in one of three ways:

  • Use the link my accounts facility on ANZ Internet Banking - this will take 24-48 hours.
  • Contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week - this will be immediate.
  • Visit your nearest ANZ branch - this will be immediate.

If you are an ANZ Internet Banking for Business customer, please download, print, complete and fax the maintenance form to request an account be linked.

V2 Plus customers: call the V2 Plus team on 13 28 33 between 8.00am and 8.00pm (AEST) Monday to Friday to get your V2 Plus accounts linked to your CRN.

How do I receive bills online?

You can receive and view your bills online via the "View Online Bills" facility located in the "Pay and Transfer" menu. Here you can view a summary of your bills, view details of your bill in full, manage your bills and pay your bills.

Making payments/transfers

How do I transfer funds overseas?

You can transfer funds overseas via the "International services" facility located in the "Pay and Transfer" menu. You'll need to have registered for Pay Anyone and your daily Pay Anyone limit will apply. You can transfer fund overseas via an international money transfer or an international draft.

Can I pay my bills online?

Yes. You can pay your bills online via the "Pay BPAY® Bills" facility located in the "Pay and Transfer" menu. This service is activated by default when you register for ANZ Internet Banking. 

Can I transfer funds to a third party using ANZ Internet Banking?

Yes. The "Pay Anyone" facility under the "Pay and Transfer" menu allows you to transfer funds to any Australian financial institution (bank, building society, credit unions) account.

Please note that you cannot transfer funds to a credit card account using Pay Anyone.

Where can I see payments or transfers I've made in the past?

Future payments/transfers

Can I schedule future dated payments/transfers?

Yes. You can simply specify a future date when making your payment/transfer. 

Where can I see payments/transfers I've scheduled for future dates?
I need to delete a future dated payment/transfer - how can I do this?
Can I edit or delete a payment/transfer I've schedule for today?
How can I skip a payment from a recurring sequence?

If you wish to skip a payment/transfer, the request must be lodged with ANZ Internet Banking prior to 11.59pm (AEST/AEDT) the day before the payment/transfer.

Can I edit a future dated transfer?

Miscellaneous

How long does it take for the recipient to receive my funds?

Refer to the following FAQs for your payment/transfer type.

For transfers between your own accounts:

For Pay Anyone payments:

For BPAY® payments:

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How do I know if my payments are successful?
Are there fees for transferring funds?

There is no fee/charge for Pay Anyone, transferring between accounts and BPAY® payments. However, if you use all of your free withdrawals from your accounts for any given month, normal excess transaction fees and government charges may apply.

For international services, the cost will vary depending on the type of payment/transfer you are requesting:

I have a query about a payment/transfer I've made online - what can I do?

If you wish to view the details of the payment/transfer:

If you wish to contact ANZ to query or cancel a past payment or a transfer:

I've entered the wrong account details when transferring money - what can I do?

Once the payment/transfer is confirmed and is processed via ANZ Internet Banking, you cannot delete or cancel the payment/transfer using ANZ Internet Banking.

You may request the funds to be returned if you promptly lodge an enquiry with us:

Important notes
  • The time it takes for a transfer to be processed to your account will depend on the payment/transfer type. Check your account terms and conditions for details. How long does it take for a payment or transfer to be processed?
  • The time it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank. This may take up to a week.
  • All funds transfers between your linked accounts completed after 10.00pm (AEST) or on weekends or public holidays for the same day transfer, may be processed on the following bank business day.
  • Future dated payments/transfers require cleared funds in your account at 11.59pm (AEST/AEDT) the day before the scheduled payment/transfer date.
  • All future dated payments/transfers will be processed by us on the morning of the date requested unless the payment/transfer date falls on a weekend or public holiday in which case the payment/transfer will be processed on the next bank business day.
  • If you wish to delete or skip a payment/transfer, the request must be lodged with ANZ Internet Banking prior to 11.59pm (AEST/AEDT) on the day prior to payment/transfer.
  • Payments/transfers from an ANZ Credit Card may be treated as a cash advance.
  • If your enquiry relates to a payment/transfer with a "Status unknown" message, please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers dial + 61 3 9683 8833), 24 hours a day, seven days a week.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518