Repair payments and transfers summary
The ANZ Internet Banking for Business service allows multiple users to access the same accounts. For security reasons there is an authorisation process in place, which ensures that no transactions are processed without the appropriate Authoriser's approval.
- If an Authoriser finds an error in a transaction they can send it for repair so that the transaction can be amended and re-submitted for authorisation.
Items for repair are listed on the "Repair payments and transfers" page with the following information:
- Payment type: Pay Anyone, Pay BPAY® bills etc
- From account: the account to be debited for the payment
- To account: the recipient of the payment or transfer
- Payment amount: in the format 0.00
- Repair reason: the error in the transaction should be outlined here
- Sent for repair by: the name of the person who sent the item for repair
- The lodgement number for the transaction.
Use our faqs to find out more about repairing transactions.
|Who can send transactions for repair?|
|What is the difference between the terms Administrator and Authoriser?|
An authoriser is the person who has authority to make payments on the account.
|What happens to payments awaiting authorisation?|
Payments awaiting authorisation sit in a "Work in progress queue" in "Authorise payments/transfers" under the "Pay and transfer" menu until they reach the payment expiry period as selected on the registration form.
|Can errors in payments be fixed after they're sent for authorisation?|
Yes. An Administrator or Authoriser can choose to "Send for repair" or "Reject" a payment. Any payment that has been sent for repair will appear in the repair queue and can be corrected and resubmitted.
|What does a status of "expired" mean for a payment/transfer?|
Payments can expire in one of the two ways:
If the status shows that the payment has expired, the same payment cannot be authorised again. A new payment needs to be set up and authorised within the authorisation period.
|What does a status of "rejected" mean?|
The payments has been rejected by one of the Authorisers.
|If a payment is sent through for authorisation with an error, can it be fixed?|
|I am entering the reason for repair, but it does not let me proceed from here. Why?|
If the repair reason is provided in an invalid format, you won't be able to proceed.
Please make sure that the repair reason is:
|What information can I find on the "Repair payments/transfers" page?|
The "Repair payments/transfers" page contains the list of payments/transfers sent for repair by the Authorisers. The following information for each payment can be obtained from this page:
Need more help?
For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518