Authorise a transaction

Authorising transactions is a straight forward and secure process, applicable to ANZ Internet Banking for Business customers with the relevant authority.

  • Transactions must be approved within a specific authorisation time limit, set up at registration.
  • Transactions must be approved by the cut-off time on the day before the payment is scheduled.

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FAQs

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ANZ Internet Banking for Business Administrators or Authorisers can authorise a transaction that has been sent to them for approval. To authorise a payment or transfer:

  • Select the "Pay and transfer" menu.
  • Click on the "Authorise payments/transfers" link

This will display a summary page, containing the list of payments/transfers, which are waiting to be authorised, sent for repair, rejected or deleted.

Step 1 - Select the relevant transaction and click "Authorise"
  • Select the relevant payment/transfer, using the radio buttons under the "Select" column.
  • Click "Authorise".
Step 2 - Review summary of transaction details

The following information will display for the transaction:

  • The details of the payment account.
  • Transfer details including the payment status, payment type, creator, transfer instructions, payment date, lodgement number, etc.
  • The recipient's details.
Step 3 - Enter your Security Code (if applicable)

Depending on the amount and type of the payment, you may be asked to enter the Security Code from your ANZ Security Device.

  • If you do not want to authorise the payment, click on the "Cancel" button on the bottom left. This will take you back to the authorisations summary list.
  • If you are happy to proceed with the payment, enter the Security Code and click on the "Authorise" button on the lower right side of the page.
Step 4 - View your lodgement receipt

Depending on the number of authorisations required, there will be one of two possible scenarios:

Scenario 1 - Additional authorisation required
  • Some accounts are set up with multiple authorisations required before payments/transfers can be submitted for processing.
  • If this is the case and there are further authorisations needed, the lodgement receipt page will not display at this point.
  • Instead the "Authorise payments/transfers" page will display with the authorisations summary list.
  • After the last authorisation is completed the lodgement receipt will display, indicating the payment/transfer has been submitted for processing.
Scenario 2 - No more authorisations required
  • If this authorisation is the final or only one required for the payment/transfer, you'll see a lodgement receipt at this point.
  • Your lodgement receipt page confirms that your transaction has been submitted successfully.
  • This does not mean the transaction will be processed successfully as that is dependent on the details you have entered being accurate and sufficient funds being available in the account from which the payment is to be made.
  • Please make a note of the receipt number and lodgement number for your own records.
Important notes
  • When you are transferring money it is your responsibility to ensure the details you provide are correct. 
  • We do not check payment details.
  • If payment details are incorrect it may result in an unsuccessful transfer or the wrong recipient receiving funds.
  • If you have a query about a payment, please send us a SecureMail or contact the ANZ Internet Banking for Business team on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am and 8.00pm (AEST), Monday to Friday.

Need more help?

Use our faqs to find out more about authorising transactions.

What information can I see on the "Authorise payments/transfers" page?

The "Authorise payments/transfers" page contains the following details of payments/transfers waiting to be authorised, repaired, rejected or deleted:

  • Status: pending, expired or rejected.
  • Payment due date: the date the payment is due to be processed.
  • Payment type: Pay Anyone, multiple transfer etc.
  • From: the account to be debited for the payment.
  • To: the recipient of the payment or transfer.
  • Payment amount: in the format 0.00
  • The lodgement number for the transaction.
Who can access the "Authorise payments/transfers" page?

The Administrators and the Authorisers who are authorised to access the business accounts, make payments or approve pending payments from those accounts in ANZ Internet Banking for Business.

  • These users can then authorise transactions, send them for repair, reject or delete them
What can I do on the "Authorise payments/transfers" page?
What does a status of "expired" mean for a payment/transfer?

Payments can expire in one of the two ways:

  • If the payment was created as an immediate payment and was not fully authorised within the payment authorisation period.
  • If the payment was created as a scheduled payment (future dated) and was not authorised by the cut-off time the previous bank business day by all required parties.

If the status shows that the payment has expired, the same payment cannot be authorised again. A new payment needs to be set up and authorised within the authorisation period.

What happens to payments awaiting authorisation?

Payments awaiting authorisation sit in a "Work in progress queue" in "Authorise payments/transfers" under the "Pay and transfer" menu until they reach the payment expiry period as selected on the registration form.

  • This period, between seven and 31 days, determines the amount of time a payment can stay unauthorised before expiring.
How do I know when a payment/transfer will expire?

The number of days payments may await authorisation is set at a time between seven and 31 days, specified at registration.

  • If you are not sure of the payment authorisation period you have requested, please contact your Relationship Manager.
  • You can also complete a maintenance form to request a change in payment authorisation period.
Do I have to authorise a recurring payment each time it is to be processed?

No. Once the recurring payment is authorised this authorises all future payments in the series.

  • The recurring payment can be cancelled at any time from the "Future payments/transfers" under the "Pay and transfer" menu.
  • Cancellation of recurring payment does not require multiple authorisations.
Can errors in payments be fixed after they're sent for authorisation?

Yes. An Administrator or Authoriser can choose to "Send for repair" or "Reject" a payment. Any payment that has been sent for repair will appear in the repair queue and can be corrected and resubmitted.

What happens if an Authoriser has not authorised a payment by the cut-off time?

If payments are approved by the second Authoriser after the cut-off time on a given day, the payment will be processed the following bank business day.

What is the difference between the terms Administrator and Authoriser?

An authoriser is the person who has authority to make payments on the account.

  • Administrators can complete the functions of an Authoriser but are also able to set up Operators.
If an Administrator renames an account will the Operators see these changes?

No. Renaming or reordering accounts will only change the way they appear within your own ANZ Internet Banking for Business session. Operators cannot see these changes.

Do transfers between business accounts need Security Device authorisation?

No. Transfers need to be authorised in line with the signing arrangement i.e. if the requirement is for one to sign, or two to sign, the specified number of Authorisers must approve the transfer.

  • As this is a transfer between your own accounts, and not a third party payment, the payments do not need to be authorised with a Security Device Code.
  • The Authorisers will see a button to click, but will not be presented with a Security Code entry box.
Why does it say that the payment amount is greater than my daily Pay Anyone limit?
Certain transactions made via ANZ Internet Banking are subject to a daily limit, which is the maximum amount you can transfer per day. It applies to Pay Anyone, international services, payroll payments, the purchase of bank cheques and online charity donations.
  • If the payment that you are processing exceeds your daily limit, the payment cannot be processed.
  • You can resubmit your payment with an amount that is less than your daily limit.
  • Alternatively, you can future date the payment.
What does a status of "rejected" mean?

The payments has been rejected by one of the Authorisers

  • This means that it cannot be authorised, re-submitted or sent for repair.
  • This payment will need to be created again.
Are there limits for transaction amounts in ANZ Internet Banking for Business?

Yes. There are different daily limits depending on the payment types. Current daily payment limits are as follows:

Business customers using ANZ Internet Banking

  • BPAY®: $75,000 ($50,000 per transaction).
  • Pay Anyone: maximum of $25,000.
  • Payroll payments: maximum of $25,000 (included in Pay Anyone limit).
  • International payments: maximum of $25,000 (included in Pay Anyone limit).
  • Direct tax payments: $100,000 (separate to BPAY® and Pay Anyone limits).

ANZ Internet Banking for Business

  • BPAY®: $150,000 ($50,000 per transaction).
  • Pay Anyone: maximum of $500,000 per registered business (BRN).
  • Payroll payments: maximum of $500,000 (Included in Pay Anyone limit).
  • International payments: maximum of $ 500,000 - $150,000 per transaction (included in Pay Anyone limit).
  • Direct tax payments: $500,000 (separate to BPAY® and Pay Anyone limits).
Important notes
  • Pending payments/transfers will expire if not approved by the appropriate number of Authorisers within the approved payment authorisation period.
  • You must ensure that the details provided by you are correct or the payment/transfer may be unsuccessful or may be paid to an unintended account. We do not check that the details provided are correct.
  • Pay Anyone/payroll transactions/bill payments requested before 6.00pm (AEST) on a bank business day will be processed to the account on the same day.
  • Transactions requested after this time may be processed on the following bank business day.
  • The time that it takes for the recipient's account to be credited will depend on the policy and systems of their bank.
  • Immediate funds transfers submitted before 10.00pm (AEST) on a bank business day are processed on that day.
  • Transfers requested after this time may be processed on the next bank business day.
  • You cannot delete or cancel an immediate transfer/payment or a transfer/payment to be processed today after it is fully authorised.
  • Future dated or recurring transfers/payments require cleared funds in the account at 12.00am (midnight AEST) on the day before the scheduled transfer/payment date.

Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518