Lock or unlock an Operator
Managing Operators is an effective way for ANZ Internet Banking for Business Administrators to monitor user activity and control Operator access.
- A new Operator will automatically have a "Locked" status - this means that they cannot access ANZ Internet Banking.
- You can easily un-lock an Operator to allow them access.
- Add an Operator
- Edit an Operator
- View Operator account permissions
- Unsuspend an Operator
- Reset Operator password
- Delete an Operator
- Search activity logs
- Download activity logs
- Pay and transfer - business customers
- Pay and transfer
- Direct debits
- Manage my accounts
- Update my details
- Find out more about ANZ
ANZ Internet Banking for Business Administrators can add and manage Operators online. To lock or un-lock an Operator:
- Go to the "Manage Operators" menu.
- Select the Operator you'd like to edit, using the radio buttons under the "Select" column.
- Click either the "Lock Operator" or the "Unlock Operator" link, as appropriate and follow the steps below.
|Before you lock/un-lock the Operator|
|Step 1 - Confirm the change in status|
Once you have selected the Operator and clicked the relevant link you'll be asked to confirm your request.
Once confirmed the status for the Operator will immediately update to either "Active" or "Locked".
Need more help?
Use our faqs to find out more about locking/unlocking Operators in ANZ Internet Banking for Business.
|The Administrator has set up an Operator, but the Operator can't log on. Why?|
When Operators are created, their status is always "Locked".
|How do I manage Operators once they are registered?|
|Can Operators get assistance over the phone?|
For general enquiries Operators can call the ANZ Internet Banking for Business team on 1800 269 242, between 8.00am and 8.00pm (AEST), Monday to Friday.
As an Operator, if you need any support regarding:
|What information do Operators need to log on?|
The Operators need the following information to log on to ANZ Internet Banking for Business:
|Are there any restrictions on what the Operator password must be?|
The Operator password should be:
There is no system requirement to change password apart from the first time the Operator logs on.
|What if I delete or lock an Operator while they're logged on?|
If you delete or lock an Operator while they are still logged on to ANZ Internet Banking for Business, the changes will take effect immediately.
|Can the ANZ Internet Banking for Business team lock or unlock the Operators?|
No. ANZ Internet Banking for Business team cannot lock or unlock the Operators.
|I am an Administrator. Why can't I un-suspend the Operator?|
The Operator cannot be un-suspended if they have not been allowed access to any of the linked business accounts.
|Why does the Operator's status change to "Locked"?|
The Operator's profile can be "Locked" in two ways:
Need more help?
For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.