View details of a direct debit returned item

If a direct debit is unsuccessful it will appear in your returned items list. It may be unsuccessful due to the client (debtor) having insufficient funds, the client details being incorrect or your direct debit limit being exceeded.

  • You can easily view detailed information about a specific unsuccessful direct debit item.

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FAQs

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ANZ Internet Banking for Business customers can view returned direct debit items, which have been unsuccessful. To view details of a returned direct debit item:

  • Go to the "Direct debits" menu.
  • Select the "View returned items" link.

You'll firstly need to search for a specific credit account and date range.

Step 1 - Select your account
  • Select the account for which you'd like to view returned items, using the drop down list.
Step 2 - Enter a date range

When entering the date range to search for you can either:

  • Choose to search returned items for the last 7, 14, 30, 60, 90 or 120 days, using the drop down list, or
  • Specify your own date range that is within the last 120 days.
Step 3 - Click on the "Search" button and view the results

Each returned item listed in the search results will display the following information:

  • Return date: the date your account was debited for the dishonoured amount.
  • Lodgement reference: the reference number for this returned item.
  • Lodgement date: the date the direct debits were processed.
  • Amount: displays the returned item amount.
  • Actioned: indicates whether or not the item has been actioned by you.
    • Blue question mark indicates that the item needs to be actioned.
    • Green tick indicates that the item has been actioned.
Step 4 - Select the returned item and click "View details"
  • Select the returned item for which you'd like to view details, using the radio button under the "Select" column
  • Click the "View details" link.
Step 5 - View details summary

The returned item details will display the following information:

  • Date returned: the date your account was debited for the dishonoured amount.
  • Amount: displays the returned item amount.
  • Reason: displays the direct debit return code for the dishonoured item.
  • Account details: this section includes the account number and account name of the "From account" and the "To account".
  • Reference number: displays the reference number for the returned item.
  • Lodgement date: the date the direct debits were processed.
  • Actioned: indicates whether or not the item has been actioned by you.
    • Yes: indicates that the item has been actioned.
    • No: indicates that the item needs to be actioned.

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Step 6 - Mark an item as actioned/un-actioned (if applicable)

If, while viewing the details of a returned item you'd like to mark the item as either actioned or un-actioned you can easily do so.

  • Just click either the "Mark as actioned" or "Mark as un-actioned" link below the details summary, where necessary.

Need more help?

    Use our faqs to find out more about viewing details of your direct debit returned items.

Can I see returned items associated with the direct debit payments?

Yes. You can view the returned items associated with the direct debit payments done via your ANZ Internet Banking for Business and the reason the item was returned (e.g. incorrect account or BSB, insufficient funds, etc) on the "Direct debit" menu.

  • If you have any issues with this or for further assistance, please contact ANZ Internet Banking for Business team on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am to 8.00pm (AEST), Monday to Friday excluding public holidays.
How do I know if a direct debit dishonours on an account?

If a direct debit payment dishonours, it will be debited from your account as soon as ANZ is notified of the dishonour.

  • The dishonoured amount will be debited within 1-2 bank business days from the direct debit processing day as the debits from the debtor's account should only occur at this time.
  • You can check the details of these returned items in the "Direct debit" menu.
How many returned items can be viewed on a page?

You can view up to 30 returned items on a page.

  • If you have more than 30 items, please use the "Next" button to view the remaining items of direct debits returns items.
What are the direct debit return codes and corresponding reasons?

Use the table below to check return codes and reasons.

Return code Return reason
1 Invalid BSB number
2 Payment stopped
3 Account closed
4 Customer deceased
5 No account or incorrect account number
6 Refer to customer
7 Not Applicable (NA)
8 Invalid user ID number
9 Technically invalid
What can I view on the "View details" page for the returned items?

The details page for the returned item show the following details for the item that you have selected:

Details of returned item

  • Date returned: the date the item is returned/dishonoured. Your account is debited for the transaction amount on this date.
  • Amount: indicates the amount of the returned item.
  • Reason: displays the return code for the reason the item is dishonoured.

Account details

  • This section includes the account number and account name of the "From account" and the "To account".

Reference

  • Reference number: the reference number for the returned item.
  • Lodgement date: the date the direct debits were processed into our account.
  • Actioned: indicates "Yes" if the item has been actioned by you or "No" if the item needs to be actioned. You can change the by clicking on the relevant links.

Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.