My direct debit returned items
If a direct debit is unsuccessful it will appear in your returned items list. It may be unsuccessful due to the client/debtor having insufficient funds, the client details being incorrect or your direct debit limit being exceeded.
- If you are unsure why certain items have been returned contact your ANZ Relationship Manager.
- Search my direct debit returned items
- View details of a direct debit returned item
- Download my direct debit returned items
Use our faqs to find out more about direct debit returned items.
|Can I see returned items associated with the direct debit payments?|
Yes. You can view the returned items associated with the direct debit payments done via your ANZ Internet Banking for Business and the reason the item was returned (e.g. incorrect account or BSB, insufficient funds, etc) on the "Set up business Direct debit" page.
|How do I know if a direct debit dishonours on an account?|
If a direct debit payment dishonours, it will be debited from your account as soon as ANZ is notified of the dishonour.
|How many returned items can be viewed on a page?|
You can view up to 30 returned items on a page.
|What are the direct debit return codes and corresponding reasons?|
Use the table below to check return codes and reasons.
|What can I view on the "View details" page for the returned items?|
The details page for the returned item show the following details for the item that you have selected:
Details of returned item
|What information can I see on the downloaded file for returned items?|
The exported file will be in a standard CSV file format with the following details downloaded for each returned item:
Need more help?
For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.