Delete a direct debit client
Your client list comprises of the debtors you have saved to your ANZ Internet Banking in order to receive direct debits from them. When creating direct debits you can select previously saved clients from your list and avoid filling in their details each time.
- If you no longer need to receive direct debits from a client you can easily delete them from your client list.
- Once you've deleted their details you won't be able to retrieve them.
- Add a direct debit client
- Edit a direct debit client
- Pay and transfer - business customers
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ANZ Internet Banking for Business customers can easily delete client details from their direct debit client list, if necessary.
- Go to the "Payments" menu.
- Select "Set up business Direct debit".
- Select the "Manage client list" link and follow the steps below.
|Step 1 - Select the client/debtor and click "Immediately delete client"|
|Why can't I delete my client/debtor?|
You cannot delete a client/debtor if there is a future or recurring payment scheduled from that person.
If you wish to delete a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to the payment date.
Need more help?
Use our faqs to find out more about deleting a direct debit client.
|What information do I need to save my client/debtor?|
You need the following information to save the details in the client list:
|What if the client details change?|
If the client's bank details change in future, you can always go to the "Manage client list" link under the "Set up business Direct debit" page to edit their details.
|Can I delete a client from the "Direct debit - client list"?|
Yes. You can delete any client from the client list any time via the "Manage client list" section under the "Set up business Direct debit" menu.
|Does my client need to have an ANZ account?|
No. Your client does not need to have an ANZ account.
|Why won't it let me edit/delete my client details?|
You cannot edit/delete a client detail if there is a future payment scheduled from that person.
If you wish to delete a future dated payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to the payment date.
|Can I retrieve the client details again once they are deleted?|
No. Once you select the "Immediately delete client" link the client details will be deleted immediately and the client will be removed from your list.
Need more help?
For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.