Cheque or savings account enquiries

We want to make your ANZ Internet Banking experience the best it can be. If you have a query about a cheque or savings account:

  • click on the "ANZ Account enquiry" link
  • fill in the form and click "Submit".

We will respond to you within 24-48 hours.

ANZ cheque or savings account enquiry phone numbers

ANZ account enquiries

Australian callers:

13 13 14

Hours:

24 hours a day, seven days a week

International callers:

+61 3 9683 9999
V2 PLUS Account enquiries

Australian callers:

13 28 33

Hours:

Monday to Friday, 8.00am to 8.00pm (AEST)

International callers:

+61 3 8699 6994
Fees and charges enquiries

Australian callers:

13 13 14

Hours:

24 hours a day, seven days a week

International callers:

+61 3 9683 9999

FAQs

See also

Use our faqs to find out more about cheque and savings account enquiries.

How do I get to the "Cheque and Savings Account Enquiries" page?
  • Click the "Contact us" link on the top right.
  • This will display the telephone enquiries section and the SecureMail enquiries section.
  • Click on the "Cheque/Savings Account and Debit Card Enquiries" link under SecureMail enquiries section and follow the prompts.
What information can I find on this page?

The "Cheque and Savings Account Enquiries" page provides you with the following information:

  • Contact details for ANZ account, V2 Plus account and fees and charges enquiries.
  • A link to send a SecureMail for ANZ account enquiries.

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What do I do if my enquiry is urgent?

If your enquiry is urgent or you need to stop a cheque payment, we recommend you contact the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week.

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What do I do if my enquiry is regarding transactions done via ANZ Internet Banking?

For all enquiries relating to online transactions including BPAY® bill payments, Pay Anyone payments, international payments and funds transfer enquiries, please contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week or send us a SecureMail by clicking on the appropriate link relating to your enquiry. We will respond to you within two bank business days.

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Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518