Cheque or savings account enquiries

We want to make your ANZ Internet Banking experience the best it can be. If you have a query about a cheque or savings account:

  • click on the "ANZ Account enquiry" link
  • fill in the form and click "Submit".

We will respond to you within 24-48 hours.

ANZ cheque or savings account enquiry phone numbers

ANZ account enquiries

Australian callers:

13 13 14

Hours:

24 hours a day, seven days a week

International callers:

+61 3 9683 9999

V2 PLUS Account enquiries

Australian callers:

13 28 33

Hours:

Monday to Friday, 8.00am to 8.00pm (AEST)

International callers:

+61 3 8699 6994

Fees and charges enquiries

Australian callers:

13 13 14

Hours:

24 hours a day, seven days a week

International callers:

+61 3 9683 9999

FAQs

See also

Use our faqs to find out more about cheque and savings account enquiries.

How do I get to the "Cheque and Savings Account Enquiries" page?
  • Click the "Contact us" link on the top right.
  • This will display the telephone enquiries section and the SecureMail enquiries section.
  • Click on the "Cheque/Savings Account and Debit Card Enquiries" link under SecureMail enquiries section and follow the prompts.
What information can I find on this page?

The "Cheque and Savings Account Enquiries" page provides you with the following information:

  • Contact details for ANZ account, V2 Plus account and fees and charges enquiries.
  • A link to send a SecureMail for ANZ account enquiries.
What do I do if my enquiry is urgent?

If your enquiry is urgent or you need to stop a cheque payment, we recommend you contact the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week.

What do I do if my enquiry is regarding transactions done via ANZ Internet Banking?

For all enquiries relating to online transactions including BPAY® bill payments, Pay Anyone payments, international payments and funds transfer enquiries, please contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week or send us a SecureMail by clicking on the appropriate link relating to your enquiry. We will respond to you within two bank business days.

Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518