View online statements

Online statements are the paperless way to receive your account statements.

You can access your online statements in PDF form within ANZ Internet Banking and ANZ Internet Banking for Business. The PDF file will open in a new window and your ANZ Internet Banking session will remain open in the background.

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Viewing your online statements is easy. Follow the steps below.

Step 1 - You'll receive a notification email (optional if registered for "Online only")

If you have elected to receive your account statements “Online only”**, we will send you an automatic email from statements@anzcommunications.anz.com when new online statement(s) are available.

You’ll be able to view your statements even if you haven’t received a notification email.

I have not received any notification emails

You will only receive a notification email if you have elected to receive your account statements “Online only”.

If you have elected to receive your statements “Online only”, there may be other reasons why you haven’t received the email notification:

  • the email address you have provided is incorrect:
  • the email account has been closed
  • the email box is full
  • a spam filter has rejected the email
  • there was an issue with the transmission of the email.

If we become aware that the notification email has failed, we will send you a paper copy of the statement that was subject to that notification.

Also, you may not have received an email notification if you have recently elected to receive your statements “Online only” but your next statement issue date is within 2 business days. For subsequent statements issued thereafter, you’ll receive an email notification.

Step 2 - View your online statement(s)
  • After logging on to ANZ Internet Banking or ANZ Internet Banking for Business, select "View statements" from the "Accounts" menu
  • Select an account from the "Select account" dropdown and click "Go". Your statements will be displayed in the “Statement issue date” section of the page
  • Select the statement you want to view by clicking on the date. Your statement will be displayed in a new window
  • You can now view, print or download your statement.

Note: Online statements are arranged in date order starting with your most recently issued statement at the top of the list. Whenever a new online statement is ready to view it is flagged as “new”.

Step 3 - Save the PDF to your computer or print (optional)
  • Depending on the version of Adobe Reader you have, you can either click on the "Save" icon in the top left or click "File" and "Save as".
  • Give the file a name and click "Save".

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Help protect your ANZ Internet Banking by ensuring you keep your security software up to date:

Need more help?

Use our frequently asked questions to find out more about viewing your online statements.

What are online statements?
Why don't I see my online statement in my email notification?
How do I view online statements?
Why are my online statements not appearing?

If you can't open your online statements:

How are online statements listed on the "View statements" page?

Online statements are arranged in date order starting with your most recently issued statement at the top of the list. Whenever a new online statement is ready to view it is flagged as “new”.

Why can't I open my online statements?

If you can see a list of your online statements but having problems opening them, check your browser settings.

  • Firstly ensure you have Adobe reader installed
  • You'll also need to have your pop-up blockers disabled and JavaScript enabled to correctly open your PDF online statements in a new window.
How to search online statements?

Online statements can be searched by following these steps:

  1. From the “View Statements” page, select your account from the drop-down list
  2. Click “Search”
  3. Click “Go”.

Note: To further refine your search, click on “Search for statements” and provide a data range in the “Statement issue date range” section. 

Are historical statements available online in internet banking?

Historical statements may be available for eligible accounts if you’re registered for ANZ Internet Banking and ANZ Internet Banking for Business as described below:

  • If you opened your eligible account before 9 December 2013 and you have previously registered to receive online statements for that account, you will be able to view statements from the beginning of the statement period in which you registered
  • If you opened your eligible account before 9 December 2013 and if you had not previously registered to receive online statements for that account, you may be able to view your statements from the first statement period commencing after 1 July 2013
  • If you opened your eligible account on 9 December 2013 or thereafter, you will be able to view historical statements for that account from the statement period commencing on the day the account was opened.

Historical online statements will continue to build for up to 7 years*.

What does the error message ‘there are no online statements available for this account’ mean?

This message can appear for newly opened accounts if there are no statements available to view yet.

This message will also appear where your account type is not eligible to receive online statements. Determine if your account is eligible for online statements:

What does the error message ‘this function is currently unavailable’ mean?

From time to time we may experience technical difficulties and you may not be able to perform certain functions within ANZ Internet Banking or ANZ Internet Banking for Business. We suggest you log off, wait a moment and then log on to ANZ Internet Banking or ANZ Internet Banking for Business again to access your online statements.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

* If you opened your eligible account before 9 Dec 2013 and you have previously registered to receive online statements, you will be able to view statements beginning from the statement period in which you registered. If you had not previously registered to receive online statements, you will be able to view your statements from the first statement period of your eligible account commencing after 1 July 2013.

** When you choose to receive statements “Online only”, you are nominating not to receive paper statements for that account. Please note, for users of ANZ Internet Banking for Business the option to switch off paper statements is not available.

*** Temporary service interruption may occur.