View online statements

Online statements are the paperless way to receive your account statements.

You can access your online statements in Portable Document Format (PDF) files within ANZ Internet Banking and ANZ Internet Banking for Business. The PDF file will open in a new window or tab and your ANZ Internet Banking session will remain open in the background.

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FAQs

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Viewing your online statements is easy. Follow the steps below.

Step 1 - You'll receive a notification email (only if registered for "Online only")

If you've elected to receive an account's statement “Online only”, we'll send you an automatic email from statements@anzcommunications.anz.com whenever a new online statement becomes available. The email will identify the account by the last few digits of your account number (even for credit cards).

You’ll still be able to view your statements even if you haven’t received a notification email.

I have not received any notification emails

You'll only receive a notification email if you've elected to receive your account statements “Online only”. There may be other reasons why you haven’t received the email notification:

  • the email address you have provided is incorrect. Please check and update if required:
  • your email account has been closed
  • your email box is full
  • a spam filter has rejected the email
  • there was an issue with the transmission of the email.

If we become aware that the notification email has failed, we will send you a paper copy of the statement that was subject to that notification.

Also, you may not have received an email notification if you have recently elected to receive your statements “Online only”, but your next statement issue date is within two business days. For subsequent statements issued thereafter, you will receive an email notification.

Step 2 - View your online statement(s)
  • After logging in to ANZ Internet Banking, select "View statements" from the bottom of the homepage
  • If not already selected, select your account from the "Account" dropdown.
  • Your statements will be listed in the “Statement issue date” section of the page
  • You can also filter the statements according to statement issue date from the “Filter by statement issue date” feature if you wish
  • View a statement by selecting the date or the download icon. Your statement will be displayed in a new window or tab.

Note: Online statements are arranged in date order starting with your most recently issued statement at the top of the list. Whenever a new online statement is ready to view it is flagged as “NEW”.

Step 3 - Save the PDF to your computer or print (optional)
  • Depending on the version of Adobe Reader you have, you can either select the save or download icon (you may need to move your mouse to above the statement header to see these options) or select "File" and "Save as".
  • Give the file a name and select "Save".

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Need more help?

Use our frequently asked questions to find out more about viewing your online statements.

What accounts can I see?

The “Account” dropdown in the “View statements” function displays all of the accounts from your homepage. It also displays some of your closed accounts.

Why can’t I access my statements for an eligible account?

If your account is eligible for online statements, but you see the error “This account is not eligible to receive online statements”, it’s likely due to one of the following reasons:

  • You’re not the primary cardholder of the credit card
  • You’re not a signatory on the account
  • A system error occurred and we were unable to determine eligibility at the time (try again sometime later).

If you don’t see the above error, but still can’t access your statements, the following FAQs should be useful:

Why don't I see my online statement in my email notification?
Why are my online statements not appearing?

Online statements will not be available if you have recently opened your account and your first statement cycle has not yet completed. Provided your account is eligible for online statements, the statement should appear once your statement cycle has completed.

If your statement is listed, but you can't open it, please try the following link:

How are online statements listed on the "View statements" page?

Online statements are arranged in date order starting with your most recently issued statement at the top of the list. Whenever a new online statement is ready to view it is flagged as “NEW”.

Why can't I open my online statements?

If you can see a list of your online statements but you're having problems opening them:

  • Ensure you have the latest version of Adobe Reader installed
  • You'll also need to have your pop-up blockers disabled and JavaScript enabled to correctly open your PDF online statements in a new window or tab.
  • If you want to download the statement to your desktop, you'll need to select "Download" from the View statements function and then again when viewing the statement.
How do I search for online statements?

If you have statements available, they'll be automatically listed when an account is selected in the "Account" dropdown.

If you want to narrow down the list of statements to a specific statement issue date range:

  1. Expand the section "Filter by statement issue date"
  2. Enter a date range
  3. Select “Filter”.
How far back can the statements go?

This will depend on when you first opened your accounts.

  • If you opened your eligible account on 9 December 2013 or thereafter, you can view historical statements for that account from the statement period commencing on the day the account was opened
  • If you opened your eligible account before 9 December 2013 and you had previously registered to receive online statements for that account, you'll be able to view statements from the beginning of the statement period in which you registered
  • If you opened your eligible account before 9 December 2013 and you had not previously registered to receive online statements for that account, you may be able to view your statements from the first statement period commencing after 1 July 2013.

Your online statement history will continue to build for up to 7 years.

What does the error message ‘This function is currently unavailable’ mean?

From time to time we may experience technical difficulties and you may not be able to perform certain functions within ANZ Internet Banking or ANZ Internet Banking for Business. 

If you see this message, we recommend you log out and try again later.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.