View online statements

Online statements are the environmentally friendly paperless way to receive account statements.

  • When your statement is ready to be viewed we will notify you by sending an email to your nominated email address.
  • You can then access your online statements in PDF form within ANZ Internet Banking.

In order to view your online statements you must have pop-up blockers disabled, and cookies and JavaScript enabled on your browser.

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FAQs

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Viewing your online statements is easy. Follow the steps below.

Step 1 - You'll receive a notification email

A notification email will be sent to your nominated email address from Bvadmin to remind you that your online statements are ready to be viewed.

I have not received any notification emails

If you do not receive any email notifications or believe that you have provided an incorrect email address you can de-register the account(s) and then re-register them for online statements with an accurate email address.

Step 2 - View your online statement(s)
  • After logging on to ANZ Internet Banking, select "View online statements" from the "Accounts" menu.
  • Click on the statement issue date to open the online statement in PDF form.

In order for the online PDF statement to open properly you will need to:

Step 3 - Save the PDF to your computer (optional)
  • Depending on the version of Adobe Reader you have, you can either click on the "Save" icon in the top left or click "File" and "Save as".
  • Give the file a name and click "Save".

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Help protect your ANZ Internet Banking by ensuring you keep your security software up to date:

Need more help?

Use our FAQs to find out more about viewing your online statements.

What are online statements?

Online statements are PDF versions of account statements which can be accessed within ANZ Internet Banking.

  • Registering an account for online statements means that you will no longer receive paper statements for that account.*Please note, paper statements will continue to be sent for Business accounts.
  • You receive a PDF version of your account statement which can be accessed within ANZ Internet Banking.
  • When your statement is ready to be viewed we will notify you by sending an email to your nominated email address.
  • Online statements are saved in your ANZ Internet Banking for up to seven years from the date of registration assuming you maintain your ANZ Internet Banking access and a valid email address.
Why don't I see my online statement in my email notification?

Online statements are not sent as attachments to your email. An email notification is sent each time a new statement is issued.

  • To view the online statement you need to log on to ANZ Internet Banking.
  • In some cases it may take up to 24 hours (from when the email notification is sent) for your online statements to appear in your ANZ Internet Banking.
How do I view online statements?

Once you have registered for online statements, an email notification will be sent to your nominated email address each time a new online statement is issued.

  • The email will contain the statement date and the name of the account.
  • In some cases it can take up to 24 hours (from when the email notification is sent) for your online statements to appear in your ANZ Internet Banking.
  • You will only have access to online statements that are issued on the registered account after the date of your online statements registration.

To access your online statements, you will need to log on to ANZ Internet Banking and then:

  • Select "View Online Statements" from the "Accounts" menu.

The "Online Statements" page will display a table containing:

  • Statement issue date: the date the statement was issued. Clicking the issue date opens the PDF statement.
  • Account name: the account the statement is for.
  • Account number: the card or account number the statement is for.
  • Status: indicates whether the statement is "new" or if you have previously "viewed" it.

To view an online statement:

  • click on the statement issue date.

The PDF file of the statement will open in a new window and your ANZ Internet Banking session will remain open in the background.

Why are my online statements not appearing?

If you can see your list of online statements but are having problems opening them, check your browser settings. You'll need to have pop-up blockers disabled and JavaScript enabled for the PDF to open correctly in a new window. You’ll also need to have cookies enabled for ANZ.

How are online statements listed on the "Online Statement" page?

Online statements are arranged in a chronological order. Whenever a new online statement is issued it is listed at the top. When it has been opened, it will appear in order of date underneath any unread online statements.

Who is BVadmin?

BVadmin is the administration company that ANZ is affiliated with, for the purpose of processing online statements.

  • When your online statements are ready to be viewed you will receive a notification email from BVadmin.
  • This is a secure email that has been approved by ANZ.
  • Please do not reply to this email address.

Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

When you register for online statements, you are nominating not to receive paper statements for that account. *Please note, paper statements will continue to be sent for Business accounts