Set account notifications

You can receive account notifications for your eligible ANZ accounts and your payee list.

Notifications can be sent to your mobile number or email address whenever you send or receive an Osko payment, when an Osko payment fails or when you have an upcoming scheduled Osko payment. You can also receive notifications when changes are made to your payee list.

To set account notifications you’ll need an up to date email address or Australian mobile number saved in your ANZ contact details as well as at least one account eligible to receive notifications.

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To set account notifications, you’ll need to be logged in to ANZ Internet Banking.

Step 1 – Navigate to “Account notifications”
  • Go to the “Profile” menu.
  • Select “Account notifications”.
Step 2 – Get started
  • Start the setup process by selecting “Get started”.
Step 3 – Select where you’d like your notifications to be sent
  • From the dropdown box, select the email address or Australian mobile number you’d like to use to receive account notifications.
  • Select “Next” to continue.
  • Please note that you can only select a contact point from the contact details that you’ve registered with ANZ. To receive notifications to a different email address or Australian mobile number you’ll need to update your ANZ contact details.
Step 4 – Set payee list notifications
  • Select whether or not you’d like to receive notifications when a change is made to your payee list by selecting “Yes” or “No” under “Receive notifications when changes are made to your payee list?”
  • Select“Next” to continue.
Step 5 – Set notifications for your accounts
  • Select an account that you’d like to receive notifications for by selecting “Set notifications” in the field for that account.
  • Select the notifications that you’d like to receive;
    • To set notifications when you receive an Osko payment;
      • Select “When you receive an Osko payment”.
      • In the “$ Amount” field enter the minimum payment value that you’d like to be notified about.
    • To set notifications when you send an Osko payment;
      • Select “When you successfully send an Osko payment”.
      • In the “$ Amount” field enter the minimum payment value that you’d like to be notified about.
    • To set notifications for when an Osko payment fails;
      • Select “When an Osko payment fails”.
    • To set notifications when you have an upcoming scheduled payment;
      • Select “When you have an upcoming Osko payment”.
      • From the dropdown box, select when you’d like to be notified (in days) before an upcoming scheduled Osko payment.
  • Select “Save” to save your changes and return to the account selection page.
  • Repeat Step 5 for each account that you’d like to set notifications for.
  • You can select “Edit” beside an account you’ve already set notifications for to change the notifications you’ve set for that account.
  • When you’re happy with the notifications you’ve set, select “Finish” to finish setting your notifications.

Please note: for some accounts you can only set notifications for when you receive an Osko payment, and for some accounts you can’t set any notifications.

Need more help?

 

Use our frequently asked questions to find out more about setting account notifications.

What is Osko?

Osko is a fast payment network that allows near real-time payments between participating banks.

What is an Osko payment?

An Osko payment is a payment that is sent via the Osko service.

Why can’t I receive account notifications for my account?

Some accounts aren’t eligible to send or receive payments using Osko. If this is the case then you won’t be able to set notifications for that particular account.

If none of your accounts are eligible to send or receive payments using Osko then you’ll only be able to set notifications for when changes are made to your payee list.

Why can’t I set account notifications?

You may not be able to set account notifications because you don’t have a current Australian mobile number or email address saved in your ANZ contact details.

If you’d like to set account notifications, you can update your ANZ contact details to include an Australian mobile number or an email address.

How do I make changes to my payee list?
I got a notification to say an Osko payment failed but the payment was still submitted. Why?

If a payment fails to be sent via the Osko service, our system will attempt to send it via alternative payment channels. If your payment fails via the Osko service and is successfully submitted via an alternative channel, then you’ll get a failed payment notification even though your payment was successfully submitted.

How do I sign up for Osko payments?

You don’t need to sign up for Osko payments. Osko payments are dependent upon the banks involved in the transaction.

Whether payment/s you send and receive are sent via the Osko service will depend upon whether your account is eligible to send and receive Osko payments, the terms and conditions of your payee’s or payer’s bank and any technical limitations or interruptions.

Can I receive notifications to an international phone number?

Unfortunately not, notifications are only available for Australian mobile numbers.

If you don’t have an Australian mobile number but would like to receive account notifications you can elect to receive them to an email address.

Can I receive notifications for non-Osko payments?

Unfortunately not, notifications are only available for payee list changes and Osko payments.

 

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.