Set or edit your notification preferences – business customers

ANZ Internet Banking for Business administrators and authorisers that have Account level notification enabled under Manage users can receive account notifications on their eligible ANZ accounts.

You can set/edit your account notifications to select the notifications that you’d like to receive for each of your accounts. You can receive notifications every time you send or receive an Osko payment, when an Osko payment fails, when you have an upcoming scheduled single Pay Anyone payment or when a single Pay Anyone payment is sent for authorisation.

Help me

FAQs

See also

 

Step 1 – Navigate to “Account notifications”
  • Go to the “Profile” menu.
  • Select “Account notifications”.
Step 2 – Set or edit the notifications for your account/s
  • Select either “Edit” or “Set notifications” next to the account you’d like to edit or add notifications for.
  • Select or deselect the notifications that you’d like to receive;
    • To set notifications when you receive an Osko payment;

      • Select “When you receive an Osko payment”.
      • In the “$ Amount” field enter the minimum payment value that you’d like to be notified about.
    • To remove notifications when you receive an Osko payment;

      • Deselect “When you receive an Osko payment”.
    • To set notifications when you send an Osko payment;

      • Select “When you successfully send an Osko payment”.I
      • In the “$ Amount” field enter the minimum payment value that you’d like to be notified about.
    • To remove notifications when you send an Osko payment;

      • Deselect “When you successfully send an Osko payment”.
    • To set notifications when an Osko payment fails;
      • Select “When an Osko payment fails”.
    • To remove notifications when an Osko payment fails;

      • Deselect “When an Osko payment fails”.
    • To receive a summary of all notifications set (does not include Authorisation requests or Upcoming scheduled payments); 

      • Select “Send all my payment notifications as a daily summary”.
    • To remove summary of all notifications set (does not include Authorisation requests or Upcoming scheduled payments);

      • Deselect “Send all my payment notifications as a daily summary”.
    • To set notifications when you have a payment awaiting authorisation; 

      • Select “Authorisation requests”.
    • To remove notifications when you have a payment awaiting authorisation;

      • Deselect “Authorisation requests”.
    • To set notifications when you have an upcoming scheduled payment; 

      • Select “When you have an upcoming scheduled payment in X days”.
    • To remove notifications when you have an upcoming scheduled payment;

      • Deselect “When you have an upcoming scheduled payment in X days”.
  • Select “Save” to save your changes and return to the account notifications home page.

  • Repeat Step 2 for each account that you’d like to receive or edit your notifications for.

Please note: for some accounts you can only set notifications for when you receive an Osko payment, and for some accounts you can’t set any notifications.

Need more help?

Use our frequently asked questions to find out more about account notifications.

Can I receive notifications for non-Osko payments?

Unfortunately not, Payment notifications are only available for Osko payment.

Can I receive notifications for multi payments?

Unfortunately not, notifications are only available for single Pay Anyone payments.

What is PayID update?

PayID update is a notification you can receive whenever a PayID is created, updated, transferred or closed on an account eligible to receive Osko payments.

What is Osko?

Osko is a fast payment network that allows near real-time payments between participating banks.

What is an Osko payment?

An Osko payment is a payment that is sent via the Osko service.

Why can’t I receive account notifications for my account?

Some accounts aren’t eligible to send or receive payments using Osko. If this is the case then you won’t be able to set notifications for that particular account.

Why can’t I set account notifications?

You may not be able to set account notifications because you don’t have a current Australian mobile number or email address saved in your ANZ contact details.

If you’d like to set account notifications, you can update your ANZ contact details to include an Australian mobile number or an email address.

How do I sign up for Osko payments?

You don’t need to sign up for Osko payment. Osko payments are dependent upon the banks involved in the transaction.

Whether payment/s you send and receive are sent via the Osko service will depend upon whether your account is eligible to send and receive Osko payments, the terms and conditions of your payee’s or payer’s bank and any technical limitations or interruptions.

Can I receive notifications to an international phone number?

Unfortunately not, notifications are only available for Australian mobile numbers.

If you don’t have an Australian mobile number but would like to receive account notifications you can elect to receive them to an email address.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 1800 269 242 (International callers: +61 3 8699 6906) 8am – 8pm Monday-Friday AEST.