Delete a direct loan payment

To delete a direct loan payment:

  • Go to the "View Accounts" page, which is the first page you see when you log on to ANZ Internet Banking. If you cannot locate it, select "View Accounts" from the "Accounts" menu.
  • Select your loan account by clicking on the account name
  • Click the "Create or manage direct loan payments" link.
Direct loan payments summary

The "Direct loan payments" page will display the following information:

  • Account name: displays the account name of the account that the loan is paid from
  • Account number: displays the account number of the account that the loan is paid from
  • Amount: displays the direct loan payment amount
  • Frequency: displays the current frequency of any direct loan payment(s)
  • Expiry date: displays the current expiry date of any direct loan payment(s). If the payment is "Until further notice", it will display the text "Ongoing".
  • Payment type: displays "Bank Managed Payment (Direct Loan Payment)" or "Customer Managed Payment" depending on whether the payment is managed by ANZ or yourself.
Before deleting a direct loan payment
  • If you are deleting a Bank Managed Payment please make alternative arrangements to pay your loan, otherwise you are at risk of missing repayments.
Step 1 - Select the payment and choose to delete

Select the direct loan payment you wish to delete, using the radio buttons under the "Select" column.

  • Select "Delete payment" to remove the payment.
Step 2 - Read and accept the customer authorisation

Read and accept the conditions for loan repayments on the "Direct Loan Payment - Customer Authorisation" page.

  • Select "I accept"

If you don't want to proceed with deleting this payment, select "Cancel".

Step 3 - View your lodgement receipt

Once you accept the customer authorisation the "Direct Loan Payment - Lodgement Receipt" page will display, showing the loan payment details and the transfer instructions.

To print this page, click on the "Print".

  • A print-friendly version of the page will display. Click on "Print" to send the page to the printer
  • If there is no print icon, please use your own browser's print function.

Need more help?

Use our frequently asked questions to find out more about deleting a direct loan payment.

What does it mean by "Bank Managed Payment (Direct Loan Payment)" or "Customer Managed Payment" under the Payment Type column?
Can I delete a Bank Managed Payment?

Yes. You can delete a Bank Managed Payment.

  • If you delete your Bank Managed Payment, you need to make alternative arrangements to pay the minimum required payment amount on your loan, otherwise you may miss payments on your loan.
Can I delete any direct loan payments to my loan via ANZ Internet Banking?

You can delete any direct loan payments requested via ANZ Internet Banking that appear on the "Direct loan payment" page.

Who do I contact if I need more information on my direct loan payments?

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.