Order a replacement statement

Need to investigate a transaction on your cheque or savings account but can't find your paper statement? You can easily order a replacement statement online. 

To do this:

  • Choose the specific period of time that you require the statement for.
  • Then choose if you would like it faxed or mailed to you.

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FAQs

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To order a replacement statement:

  • Go to the "View Accounts" landing page.
  • This is the first page you see when you log on to ANZ Internet Banking.
  • If you cannot locate it, go to the "Accounts" menu and select "View Accounts".
  • Select your cheque or savings account by clicking on the account name.
  • Click on the "Order a replacement statement" link at the top of the page and follow the steps below.
Step 1 - Fill in your account details
  • Choose the account you would like a replacement statement for, by using the "From account" drop down list.
Step 2 - Fill in the statement period details
  • Enter the start and end date for when you would like the statement and if possible the statement page number.
  • You can enter up to three statement periods.
Step 3 - Select a delivery method

You have two options:

  • Delivery by fax: select the fax radio button and then enter your fax number, or
  • Delivery by mail: select the mail radio button.

You should make sure your postal address is up to date before you submit your request. If you are a business customer, make sure your business postal address is up to date.

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Step 4 - Fill in your contact details
  • Enter a preferred and alternate contact number in case we need to contact you regarding your request.

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Step 5 - Submit your request
  • Click on the "Submit" button when you are happy with your request.
  • A receipt will display to confirm your submission.

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Important notes
  • You will need to allow at least three bank business days for requests to be processed.
  • If you choose to have your statements mailed to you, please allow additional time for postal delivery.

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Need more help?

Use our faqs to find out more about ordering a replacement statement.

What are replacement statements?

Replacement statements are copies of your account statements which have been issued in the past.

  • These statements are usually issued upon customer's request for various reasons.
  • For example, misplaced statements or for tax purposes.
Can I order replacement statements for all my accounts online?

No. You can only order replacement statements for certain cheque and savings accounts that are linked to ANZ Internet Banking.

  • The "Order a replacement statement" link only appears for valid accounts.

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Is there a fee for a replacement statement?

No. Currently there is no fee for issuing a replacement statement.

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Can you email the replacement statements to me?

The replacement statements cannot be emailed.

  • They can either be posted to the address that we have on the file for that particular account or faxed to a number you provide us.

You can register eligible accounts for online statements, which remain available via ANZ Internet Banking for up to seven years from the date of registration.

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Can I use online statements to get a replacement statement from the past?

Once you register for online statements you will only receive them from that point onwards. You cannot use online statements to find statements from a period before you registered.

  • Replacement statements can only be issued as paper statements for your eligible accounts.

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Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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