Link or delink a personal account

To link a personal ANZ account to your ANZ Internet Banking:

  • Select the "Update Details" menu.
  • Go to the "Internet Banking Settings" section.
  • Click the "Link/De-link a personal account to ANZ Internet Banking" link.
Step 1 - Enter your account number

Account number: enter the account number for the account you wish to link/de-link

  • You can only link accounts held in the same name as the one you used to register for ANZ Internet Banking and ANZ Phone Banking.
  • If you wish to link an account that has been opened under a different name please visit your local ANZ branch.
  • Please note that your ANZ Share Investment loan cannot be linked to ANZ Internet Banking.
  • If you are linking to your ANZ E*Trade Cash Investment Account, your account number will be the nine digit number which can be found on your most recent ANZ E*Trade Cash Investment Account statement.
  • Alternatively you can find your ANZ E*Trade Cash Investment account number by calling the ANZ E*Trade team on 13 33 50 (choose option two) between 8.00am and 7.00pm (AEST), Monday to Friday.
Step 2 - Choose the level of access required

From here you can choose to link or de-link an account.

  • Delink an account: select the "Delink Account" radio button.
  • Link an account: select the "Link Account" radio button.
  • Choose your level of access, using the drop down list. you can choose between:
    • All Transactions: this allows you to make any online transactions that the account is eligible for, such as Pay Anyone, Pay BPAY® bills etc.
    • Balance and Transaction History Enquiries only: this restricts you from transacting online using the account. You can only view transactions and balances for the account.
Step 3 - Enter your contact details
  • Please provide a preferred and alternate contact phone number in case we need to contact you about your request.
Step 4 - Submit your request
  • Click the "Submit" button to submit your request.
  • You will receive a response via SecureMail within 24-48 hours.
  • If your request is urgent please call the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week.

Need more help?

 

Use our frequently asked questions to find out more about linking/de-linking personal accounts.

How long does it take to link/de-link an account as requested?

It may take up to two bank business days to link/de-link the account to your ANZ Internet Banking.

  • We will notify you by a SecureMail when your request has been processed.
What do I do if I have to urgently access/link an account in ANZ Internet Banking?

If the account needs to be linked immediately, you can contact ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

  • You may also visit you local ANZ branch to link an account to your ANZ Internet Banking immediately.
Can I link an account that's held in a different name to my ANZ Internet Banking?

This online form can only be used to link accounts held in the same name as the CRN used for ANZ Internet Banking and ANZ Phone Banking.

  • If you wish to link an account in a different name please visit your local ANZ branch.
I do not know my ANZ E*TRADE account number. How do I get it?

If you are linking your ANZ E*TRADE Cash Investment account, your account number is the nine digit number which can be found on your most recent ANZ E*TRADE Cash Investment account statement.

  • If you cannot find it, please contact ANZ E*TRADE by calling ANZ Internet Banking Helpdesk on 13 33 50 (choose option two), between 8.00am and 7.00pm (AEST), Monday to Friday.
What are the two levels of access that an account can be linked with?

When requesting an account to be linked to your ANZ Internet Banking you can choose between the following two levels of access:

  • All transactions: this enables you to make any transactions on the selected accounts such as transferring funds, paying bills, etc, provided the account type allows you to do this.
  • Balance and transaction history enquiries only: you can only view transactions and balances history. You will be unable to make transactions.
Can I make a online payments from my joint account?

ANZ Internet Banking only allows you to make payments from the following type of accounts:

  • the account is solely in your name, or
  • you are one of the signatories on the account and the account requires only one person to sign to authorise monetary transactions,
  • the business account where multiple authorisations/signatures are required to make monetary transaction is linked to your ANZ Internet Banking and all the required signatories have registered for ANZ Internet Banking for Business.
What are the age restrictions for ANZ Internet Banking?

The following age restrictions apply to ANZ Internet Banking:

  • Customers aged less than 12 years are not eligible to register for ANZ Internet Banking.
  • Customers aged 12 years or over can have full access to their accounts via ANZ Internet Banking if their account type, account relationship and signing authority permit that.
Can I link my personal accounts to my ANZ Internet Banking for Business?

Personal accounts and personal credit cards cannot be linked to your ANZ Internet Banking for Business CRN.

  • However, if you have a personal ANZ Internet Banking CRN, these accounts can be linked to it.
  • Please contact ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week or contact your local ANZ branch to register for ANZ Internet Banking and to link your personal accounts.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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