Change my business address

To update your business address or contact details:

  • Select the "Update details" menu.
  • Go to the "My details" section.
  • Click the "Change business address/contact details" link.
Step 1 - Read and accept the important information

Click "Continue" to acknowledge you accept the important information.
Step 2 - Enter new business address details
  • Fill in your new business address.
Step 3 - Enter new postal address details
  • Click the radio buttons to specify whether your postal address is the same as your business address.
  • If your postal address is the same as your business address you do not need to fill in the address details again.
  • If your postal address is different, enter your postal address details.

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Step 4 - Enter your contact details
  • Provide your home phone number, work phone number, mobile phone number or fax number.

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Step 5 - Specify which accounts the changes apply to

You have two options:

Option 1 - Apply the changes to all accounts
  • Select the "All accounts" radio button if you would like this change to apply to all of your ANZ accounts.
  • The change will be applied to all ANZ accounts, including those not linked to ANZ Internet Banking, that are solely in your name.

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Option 2 - Apply the changes to selected accounts
  • Choose the "Selected accounts" radio button if you want this change to only apply to specific accounts.
  • Select the checkbox next to the account(s) you would like to be updated with the change.
  • All checkboxes will automatically be ticked if you elected for the change to be applied to all accounts.
  • Review the list to see which accounts will be changed.

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Step 6 - Submit your request
  • Click the "Update details" button.
  • Your lodgement receipt will appear to confirm that your request has been lodged via a SecureMail.
  • You will receive a SecureMail to confirm we have updated your details.

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Important notes
  • Please allow two bank business days for your changes to be processed.
  • If your request is urgent, please call the ANZ Customer Service team on 13 13 14 (International callers: +61 3 96839999) 24 hours a day, seven days a week or visit any ANZ branch.
  • In the event that you have taken out insurance on ANZ products, you will need to contact the relevant ANZ Insurance team to update your address details:
    • Home, landlords and travel insurance call 1800 062 660 (International callers: +61 3 9918 5605) between 8.00am and 8.00pm (AEST), Monday to Friday.
    • Mortgage protection and loan protection insurance call 1300 552 253 (International callers: +61 2 9848 6772) between 8.00am and 6.00pm (AEST), Monday to Friday.
  • If you are a third party signatory on your business account, we will not be able to update your address on the business account via ANZ Internet Banking or over the phone. Please visit your nearest ANZ branch to update your address.
  • The change will be applied to ANZ accounts that are solely in your name.

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Need more help?

Use our faqs to find out more about updating your business address online.

Can I change my address via ANZ Internet Banking?

Yes. You can update your address in one of the following three ways:

Option 1 - Via ANZ Internet Banking

  • Log on to ANZ Internet Banking.
  • Go to the "Update Details" menu.
  • Select the "Change personal/business address/contact details" link.
  • Update your current address and contact details.
  • Your details will be updated within two bank business days

Option 2 - Over the phone

  • You can contact ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week, to update your address and contact details.
  • Your details will be updated immediately.

Option 3 - Visit your local ANZ branch

  • You can also visit your local ANZ branch to update your personal and business address immediately.
  • If you are a third party signatory on your business account, we will not be able to update your address on the business account via ANZ Internet Banking or over the phone.
  • Please visit your local branch to update your address.

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What do I do if I have to update my details immediately?

If you believe that your details need to be updated immediately, you can contact the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week.

  • For ANZ Internet Banking related enquiries, please contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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How long does it take the updated details to appear in ANZ Internet Banking?

Depending on the type of details updated it may take up to two bank business days to process your update details request.

  • The details to be update within your ANZ Internet Banking will be done immediately. For example ANZ Internet Banking password resets, updating the BPAY® biller list, updating the Pay Anyone payee lists, etc.
  • The details to be updated within ANZ system may take up to two bank business days to be updated. For example change your address, link/de-link accounts to ANZ Internet Banking, etc.

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Can I change my business address for accounts with multiple signatories?

No. The address for accounts requiring multiple signatures cannot be updated via an online request.

If the business account has multiple signatories you will need to contact ANZ branch for more details.

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Why does my updated address not appear on my E*Trade account?

The following accounts cannot be changed via this online form:

  • E*Trade accounts
  • Investment accounts (including Superannuation Savings accounts)
  • V2 Plus accounts
  • Statutory Trust accounts.

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How do I change the address for my ANZ Investment account?

To change your address or update your contact details for ANZ Investment accounts (including Superannuation Savings accounts), please contact the ANZ Customer Service team for Investment accounts on:

  • Australian callers: 13 38 63  (Monday to Friday, 8.00am to 8.00pm AEST)
  • International callers: +61 2 9234 8111

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How do I change the address on my V2 Plus account?

To change your address or update your contact details for your V2 Plus account, please contact ANZ V2 Plus team on:

  • Australian callers: 13 28 33 (Monday to Friday, 8.00am to 8.00pm AEST)
  • International callers: +61 3 8699 6994

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How do I change the address on my Statutory Trust account?

To change your address and contact details for Statutory Trust accounts, please visit your nearest ANZ branch.

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How do I change the address on my E*Trade Account?

To change your address and contact details for ANZ E*Trade Accounts, please contact ANZ E*Trade team on 13 33 50, option 2 between 8.00am and 7.00pm (AEST), Monday to Friday.

Alternatively, you can also forward your request in writing to:

E*Trade Australia

Reply Paid 1111

Locked Bag 1111

St. Leonards

Sydney, NSW 1590 Australia

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Important notes

In the event that you have taken out insurance on ANZ products, you will need to contact the relevant ANZ Insurance team to update your address details:

  • Home, landlords and travel insurance: call 1800 062 660 (International callers: please dial +61 3 9918 5605) between 8.00am and 8.00pm (AEST), Monday to Friday.
  • Mortgage protection and loan protection insurance: call 1300 552 253 (International callers please dial +61 2 9848 6772) between 8.00am and 6.00pm (AEST), Monday to Friday.

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Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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