Update my details

Use our faqs to find out more about updating your details online.

How long does it take to reflect the updated details?

Depending on the type of details updated it may take up to two bank business days to process your update details request.

  • The details to be update within your ANZ Internet Banking will be done immediately. For example ANZ Internet Banking password resets, updating the BPAY® biller list, updating the Pay Anyone payee lists, etc.
  • The details to be updated within ANZ system may take up to two bank business days to be updated. For example change your address, link/de-link accounts to ANZ Internet Banking, etc.
How are my update details requests processed?

Your requests to update details are sent to us via a SecureMail.

  • An ANZ Customer Service Consultant will then process your request and send you a confirmation message.
  • It may take up to two bank business days to process your request.

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What is a SecureMail?

SecureMail is an email service that enables you to send account information and enquiries or comments to us securely and confidentially.

  • Your message will automatically include your ANZ Internet Banking CRN.

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How can I contact ANZ Internet Banking?

You can contact our ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833), 24 hours a day, seven days a week.

  • Alternatively, you may send your enquiries via a SecureMail.

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What do I do if I have to update my details immediately?

If you believe that your details need to be updated immediately, you can contact the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week.

  • For ANZ Internet Banking related enquiries, please contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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Can I change my address via ANZ Internet Banking?

Yes. You can update your address in one of the following three ways:

Option 1 - Via ANZ Internet Banking

  • Log on to ANZ Internet Banking.
  • Go to the "Update Details" menu.
  • Select the "Change personal/business address/contact details" link.
  • Update your current address and contact details.
  • Your details will be updated within two bank business days

Option 2 - Over the phone

  • You can contact ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week, to update your address and contact details.
  • Your details will be updated immediately.

Option 3 - Visit your local ANZ branch

  • You can also visit your local ANZ branch to update your personal and business address immediately.
  • If you are a third party signatory on your business account, we will not be able to update your address on the business account via ANZ Internet Banking or over the phone.
  • Please visit your local branch to update your address.

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Can I change the way my accounts appear in ANZ Internet Banking?

Yes. You can change the order the accounts appear in ANZ Internet Banking and also rename of the accounts linked to your ANZ Internet Banking via the "Customise my accounts" link under the "Update Details" menu.

  • These details will be updated immediately within the same ANZ Internet Banking session.

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Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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