Make a Pay Anyone payment

From: choose the ANZ account you wish to transfer funds from, using the drop down list, which displays all of your ANZ accounts that you have linked to ANZ Internet Banking.

• Please note you cannot use Pay Anyone to transfer to your ANZ Credit Card account, to a non ANZ Credit Card account or to transfer funds to an international account.

Your/Business name: fill in either your own name or the name of your business if appropriate.

• This will appear on the payee's statement so make sure the text makes your identity clear to the payee. This must only contain letters, hyphens and spaces (no special characters eg. _/@#%^*)

Choose between two options.

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Amount: enter the amount you wish to transfer, using a decimal point, if applicable.

Message: enter a message to appear on the payee's statement. 

• Make sure it clearly represents your payment.
• For example if you are paying a bill you may need to include an invoice number.
• Or perhaps your own name or the name of your business is enough.

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Choose the option that best suits your transfer.

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At the top of the screen you'll see a summary of your transfer details. Check all the details are correct and then move to the "Transfer details" section.

Frequency: choose an option from the drop down list to determine how often you would like the transfer to occur.

Start on: click the calendar icon and select the date on which you would like the first transfer to be made.

• Use the arrows on top of the calendar to navigate to a different month or year.
• Alternatively you can type the date in the box in the format DD/MM/YYYY, e.g. 27/11/2009.

Finish on: Use the radio buttons to select the option that suits your transfer.

When you are happy with your recurring transfer details click "Continue"

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Review all your information to ensure it is correct. If information is incorrect it may result in an unsuccessful transfer or the wrong payee receiving funds.

• If you notice mistakes click "Back" and re-enter the correct details following steps 1-6.

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When you are happy with the information entered click "Confirm". This will complete the transfer and a confirmation message will display.

ANZ Internet Banking for Business Operators can click on the "Request authorisation" button to submit the Pay Anyone transaction to the relevant Authoriser for approval.

• Find out more about authorising transactions

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• Your lodgement receipt is displayed to confirm that your transaction has been submitted successfully.
• This does not mean the transaction will be processed successfully as that is dependent on the details you have entered being accurate, and on funds being available for the transaction to occur on the set date(s).
• Please make a note of the receipt number and lodgement number for your own records.

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When you are transferring money it is your responsibility to ensure the details you provide are correct. 

• We do not check payment details. If payment details are incorrect it may result in an unsuccessful transfer or the wrong payee receiving funds.
• Future dated transfers require cleared funds in your account at 12.00am (midnight AEST) on the day before the scheduled transfer date or your transfer will be unsuccessful.
• If you have a query about a Pay Anyone transaction you can send us a SecureMail or call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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There are different limits available to you depending on the type of accounts you have. You need to firstly request for the daily limit and activate it before you can start making payments.

• Customers with personal accounts may request for $1,000, $5,000 or $10,000. The request for $1,000 will be activated immediately and you can start making payment on the same day.
• Customers with business accounts may request for $5,000, $10,000, $15,000 or $25,000 as their daily Pay Anyone limit.
• ANZ Internet Banking for Business customers may request for a daily Pay Anyone limit of up to $500,000.

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You can transfer funds from your account to any Australian financial institution (bank, building society, credit union) account.

• All you need is the BSB number, account number and account name of the recipient.

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No. You cannot transfer funds overseas using Pay Anyone. You need to be registered for international services to transfer funds to overseas bank accounts.

• Find out more about transferring funds overseas

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No. You cannot use Pay Anyone to transfer funds to a credit card (including your own ANZ Credit Card).

• To pay your ANZ Credit Card, use the "Pay my ANZ Credit Card" or "Transfer between my accounts" facility located in the "Pay and Transfer" menu. Your credit card will need to be linked to your ANZ Internet Banking.
• To make payment to a credit card that is not linked to your ANZ Internet Banking, use the "Pay BPAY® Bills" facility located in the "Pay and Transfer" menu.

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Yes. You can transfer from an ANZ Credit Card using Pay Anyone. This will be treated as a cash advance and may incur a fee (interest is applicable).

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You must fill in your name under the "Your/Business name" field.

• This will appear in the payee's statement.
• If you are making payment from your business account, you may also fill in your business name.

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If your Pay Anyone payment cannot be processed, the status will show as "failed" and their will be no receipt number displayed.

• You can check the details of the payment to check the reason the payment failed.
• If your Pay Anyone payment fails, the fund will not be deducted from your account.
• Once you check the reason for the failed payment, you can make necessary changes to make the Pay Anyone payment again.

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Pay Anyone transfers scheduled for today cannot be cancelled or edited.

• You can delete, but not edit other scheduled future or recurring payments.
• You need to delete the future or recurring payments, transfers or bill payments via the "Future Payments/Transfer" page by clicking on the "Immediately Delete Payment/Transfer" link.
• This will immediately delete the selected future dated or recurring payment.
• The request must be lodged with ANZ Internet Banking prior to 12.00am (midnight AEST) on the day prior to payment.
• Once the existing payment is deleted, you can then set up a new payment with the required changes.

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Yes. You can skip a future payment/transfer or bill payment from a recurring sequence via the "Future Payments/Transfer" page by clicking on the "Skip/Un-skip next Scheduled Transfer" link.

• This will skip the selected future dated payment.
• You may click on the same link if you decide to un-skip the scheduled payment.
• If you wish to skip a transfer, the request must be lodged with ANZ Internet Banking prior to 12.00am (midnight AEST) on the day prior to payment.

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Once the payment is confirmed and is processed using ANZ Internet Banking, the payment cannot be deleted or cancelled.

• It is your responsibility to ensure that the details provided by you are correct or your payment may be made to an incorrect payee. We do not check that the details provided by you are correct.
• You may contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week to lodge a Pay Anyone dispute for the transaction.
• You may also lodge a Pay Anyone dispute using the "SecureMail" menu.
• It may take up to 6-8 weeks for the resolution of a Pay Anyone dispute.
• ANZ cannot guarantee that the funds will be repaid to you.

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Once the payment is confirmed and is processed via ANZ Internet Banking, the payment cannot be deleted or cancelled.

• You may contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week to lodge a Pay Anyone dispute for the transaction.
• You may also request it via the "SecureMail" menu.
• Please be advised that it may take up to 6-8 weeks for the resolution of any Pay Anyone dispute.
• ANZ cannot guarantee that the funds will be repaid to you.

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• Transfers are processed overnight on bank business days. The time that it takes for the payee's account to be credited will vary depending on the policy and systems of the payee's bank.
• Immediate payments/transfers submitted before 6.00pm (AEST) on a bank business day are processed on that day.
• Immediate payments/transfers submitted after 6.00pm (AEST) or on weekends or public holidays are processed on the next bank business day.

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• It is your responsibility to ensure that the details provided by you are correct or your payment may be made to an incorrect account. We do not check that the details provided by you are correct.
• Transfers are processed overnight on bank business days. When the payee's account will be credited will depend on the policy and systems of the payee's bank.
• Immediate payments/transfers submitted before 6.00pm (AEST) on a bank business day are processed on that day, but if submitted after 6.00pm (AEST) or on weekends or public holidays are processed on the next bank business day.
• You cannot delete or cancel an immediate transfer or a transfer to be processed today.
• Future-dated payments/transfers require cleared funds in your account at 12.00am (midnight AEST) on the day before the scheduled payment/transfer date or your payment will be unsuccessful.
• You cannot amend a recurring transfer. You must delete the existing recurring transfer series by selecting the recurring transfer series under the "Future Payments/Transfers" menu and then set up a new recurring transfer series.
• Transfers from your ANZ Credit Card are treated as a cash advance, this may involve a fee (interest is applicable).

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