Search past payments

• Select the account you'd like to search transactions for, using the drop down list. Alternatively you can select to search all accounts.
• If the account you wish to view has been closed or de-linked from your ANZ Internet Banking CRN, select "All Accounts".
• Your payments/transfers list will then include all payments from these accounts.

To enter a date range you can either:

• choose the last 7, 14, 30, 60, 90 or 120 days, using the drop down list, or
• specify your own date range that is within the last 120 days.

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• Click the radio button next to the type of transactions you are interested in viewing.
• You can choose between all transactions, all deposits, all withdrawals, all cheques presented, cheque serial number range or a specific amount.
• The two cheque options will only be available for accounts that you have previously written cheques from.

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• A list of past payments that meet your search criteria will then display.

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In the "Past payments/transfers" facility located in the "Pay and transfer" menu. This allows you to view and search your past ANZ Internet Banking payments and transfers, using the following criteria:

• the account from which the payment or transfer was made (including closed accounts or accounts that have been de-linked from your CRN)
• date range
• transfer or payment type.

You can view details of your payments and transfers for the last 120 days via ANZ Internet Banking.

For transactions prior to the last 120 days:

• please refer to your account statement or
• call the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week to order a copy of your statement.

If the account you wish to view has been closed or de-linked from your ANZ Internet Banking CRN, select "All Accounts" from the drop down list. 

• Your payments/transfers list will then include all payments from these accounts.

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You can view up to ten payments at a time. To view additional payments, click on the "Next" button at the bottom of the page.

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The transaction summary table provides you the following information:

• Status: shows the payment/transfer status including paid, failed, unknown, deleted, etc.
• Payment or transfer date: for a status of "paid" this is the date that the payment/transfer was processed. For a status is "deleted" this is the date that the payment/transfer was originally scheduled to be processed. For all other statuses, this is the date the payment/transfer was attempted.
• Transfer or payment type: immediate payments/transfers will display "Immediate". Scheduled recurring payments/transfers will display the frequency of the payment (for example, one-off, daily, weekly, monthly etc). The type of facility used for the payment/transfer will also be displayed eg. Pay Anyone, bill payment, funds transfer, telegraphic transfer etc.
• From account and to account or biller: the "from" column displays the account from which the payment/transfer was made. The "to" column displays either the account to which the transfer was made, the biller to which the bill was paid, the payee who received the funds etc. Where multiple transfers are made the "to" column will display "multiple".
• Lodgement number: displays the lodgement number issued to you when you scheduled the payment/transfer. The lodgement number can be used for any enquiries you may have about this transfer or bill payment.
• Amount: the amount that you schedules to be transferred or paid. If the payment/transfer was successful, this is the amount that was debited from your account.

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Whenever you confirm a payment/transfer you'll see a lodgement number and a receipt number. The receipt number confirms that the payment has been submitted successfully.

For scheduled payments, you can check the status and the receipt number via the "Past Payments/Transfers" page. For unsuccessful payments, the status will show as failed. You can also check the details of the payment to find the reason the payment failed.

• Find out more about past payments/transfers

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If the payment was scheduled for today, has not been debited from your account and does not appear in the "Past payments/transfers" page, it could mean that the payment is still being processed.

• You can check it in the "Future payments/transfers" page for details.
• If there is a payment/transfer with a "locked" status, this means that it is currently being processed.
• Once processing is completed it will appear in the "Past payments/transfers" page.

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If the status of a transaction on the "Past payments/transfers" is shown as "Failed", it means that the payment could not be processed. Hence the payment was not debited from your account.

• You can click on the "View details" link to check the details of the payment.
• This will also give you a brief reason as to why the payment had failed.
• You may contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week for further details.

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"Status Unknown" could mean that the payment is being processed currently.

• Once processing is completed, the status will change to either "Paid" or "Failed".
• You can check your "Past payments/transfers" page to see if the payment has gone through successfully.
• Please contact the the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week for more details.

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If you have deleted a scheduled future transfer or bill payment before it was processed, it will be displayed in your past transfers or bill payments list with a status of "deleted".

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• The time that it takes for payment/transfer to be processed to your account will depend on the transfer type. Check your Electronic Banking Conditions of Use for details. 
• The time that it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank. This may take up to a week.
• All funds transfers between your linked accounts performed after 10.00pm (AEST) or on weekends or public holidays for the same day transfer, are processed on the following bank business day.
• All Pay Anyone transfers and BPAY® payments requested after 6.00pm (AEST) or on weekends or a public holiday the same day transfer are processed to your account on the following bank business day.

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