View details of a past payment

Using ANZ Internet Banking you can easily keep track of any past payments and transfers from both your linked accounts, and any accounts you may have de-linked from your ANZ Internet Banking CRN.

  • You can easily view the details for past payments or transfers.

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Viewing the details of a past payment or transfer is easy.

  • Go to the "Pay and transfer" menu.
  • Select "Past payments/transfers" and follow the steps below.

A summary of your past payments and transfers will be displayed.

Step 1 - Select the past payment/transfer
  • Select the relevant payment/transfer, using the radio buttons under the "Select" column.
  • Click on the "View details" link located below your past payment summary list.
  • The details of your selected transaction will display.
Step 2 - View the details of your past payment/transfer

The information provided will depend on the type of payment/transfer you selected.

Bill payment or funds transfer details

If you selected to view a past bill payment or funds transfer between your accounts, the following details will display:

  • From account: the account that the payment was made from.
  • To: the biller or account that the payment was made to.
  • Reference: the BPAY® biller reference number used for the payment.
  • Instance ID: is displayed for each individual payment within a multiple BPAY® bill payment or multiple transfer. This is not displayed for single BPAY® bill payments or single transfers between your accounts.
  • Amount:the amount that was transferred.
  • Lodgement number: the number issued to you when you lodged the payment. It can be used for any enquiries you may have about this payment.
  • Receipt number: your confirmation that your payment has been lodged for processing.
  • Payment type:
    • "Immediate" will display if the transaction was an immediate and single payment.
    • "One off" will appear if the transaction was a future dated payment.
    • If the transaction was a recurring payment the frequency will display. For example, daily, weekly, monthly etc.
  • Payment status:
    • "Paid - Confirmation" and a receipt number will appear if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
    • "Failed" will appear if the transaction was unsuccessful.
    • "Transfer deleted" will appear if you have deleted the transfer.
  • Iteration: displayed for recurring payments only.

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Pay Anyone details

If you choose to view Pay Anyone payments details the following information will display:

  • From account: the account from which the payment was made.
  • Your/Business name:the name you provided when the transfer was lodged.
  • To: the description you assigned to the payee who received the payment.
  • BSB: the BSB number for the account that the payment was made to.
  • Account number: is the account number for the account that the payment was made to.
  • Account name: the name of the account that the payment was made to.
  • Instance ID: displayed for each individual payment within a multiple Pay Anyone payment/transfer.
    • This is not displayed for single Pay Anyone payments.
  • Amount: the amount that was transferred.
  • Lodgement number: the number issued to you when you lodged the transfer.
    • It can be used for any enquiries you may have about this transfer.
  • Receipt number: your confirmation that your payment has been lodged for processing.
  • Payment type:
    • "Immediate" will display if the transaction was an immediate single transfer.
    • "One off" will display if the transaction was a future dated transfer.
    • The frequency will display if the transaction was a recurring payment. For example, daily, weekly, monthly etc.
  • Message/reference: the message provided by you when the payment was lodged.
  • Payment status:
    • "Paid - Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
    • "Failed" will display if the transaction was unsuccessful.
    • "Deleted" will appear if you have deleted the transfer.
  • Iteration: displayed for recurring payments.

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International money transfer details (Transfer funds overseas)

If you choose to view an international money transfer the following information will display:

  • From account: the account that the payment was made from.
  • Chinese Identification Number: an 18 digit number that is required when making a transfer to China.
  • Beneficiary Passport/Citizen Card Number: an identification number that is required when lodging transfers to select countries.
  • ABN: the registered Australian Business Number that you provided when lodging the transfer. This is an optional field when submitting an international money transfer.
  • Account name: the name of the account to which the transfer was made.
  • Address: the beneficiary's address, which was provided when the transfer was lodged. This field is only visible for transfers to select countries.
  • Destination country: the country to which the transfer is being made to.
  • Account details: contains the beneficiary account details which may include:
    • SWIFT/BIC code
    • Branch number
    • Account number/IBAN
    • Bank name
    • Branch address
  • Message: the message that was provided when the transfer was lodged.
  • Purpose of transfer: selected by you when the transfer is lodged. For example, donation, gift, etc.
  • Amount (Foreign): the amount in foreign currency that was transferred, or scheduled to be transferred for failed or deleted transfers.
  • Exchange rate: the conversion rate applicable to the transfer.
  • Amount (AUD): the amount in Australian dollars that was transferred.
  • Processing fee: the fee charged for processing the transfer.
  • Total amount in AUD: the total amount debited from the account in Australian Dollars, including the processing fee.
  • Lodgement number: the number issued to you when you lodged the transfer.
    • It can be used for any enquiries you may have about this transfer.
  • Receipt number: your confirmation that your payment has been lodged for processing.

  • Payment status

    • "Paid - Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement
    • "Failed" will display if the transaction was unsuccessful

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International draft details

If you choose to view an international draft transaction the following information will display:

  • From account: the account that the payment was made from.
  • To payee: the name of the person who the draft was made out to.
  • Amount (Foreign): the amount in foreign currency that was transferred, or scheduled to be transferred for failed or deleted transfers.
  • Exchange rate: the conversion rate applied to the transfer.
  • Amount (AUD): the amount that was transferred.
  • Draft issuing fee: the fee charged for issuing the draft.
  • Purpose of draft: selected by you when the transfer was lodged. For example, donation, gift, sustenance, etc.
  • Total amount in AUD: the total amount debited from the account in Australian dollars, including the draft issuing fee.
  • ABN: the registered Australian Business Number that you provided when lodging the transfer.
  • Account name: the name on the account, which was used to purchase the draft.
  • Account address: the postal address associated with the account used to purchase the draft. The draft will be posted to this address.
  • Lodgement number: the number issued to you when you lodged the transfer.
    • It can be used for any enquiries you may have about this transfer.
  • Receipt number: your confirmation that your payment has been lodged for processing.
  • Payment status:
    • "Paid - Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
    • "Failed" will appear if the transaction was unsuccessful.

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Online bank cheque details

If you choose to view an online bank cheque the following information will display:

  • From account: the account that the payment was made from.
  • To: the person who the bank cheque was made out to.
  • Cheque amount: the bank cheque amount.
  • Bank Cheque Fee: the fee charged for the bank cheque order.
  • Total amount: the combined amount of the cheque and the bank cheque fee.
  • Bank cheque details: the message/description provided by you when you ordered the cheque.
  • Delivery address: the address to which the bank cheque will be sent. The cheque can be sent to someone other than the person to whom the cheque is made out to.
  • Your name: the name of the person sending the cheque, to be printed on the bank cheque.
  • Your address: you provided the address when you ordered the cheque. If the cheque is returned in the mail, it will be forwarded to this address.
  • Bank cheque serial number: the last six digits of the bank cheque.
  • Lodgement number: the number issued to you when you lodged the transfer.
    • It can be used for any enquiries you may have about this transfer.
  • Receipt number: your confirmation that the payment has been lodged for processing.

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Travellers cheques and foreign cash transfer details

If you choose to view a traveller's cheque or foreign cash transfer the following information will display:

  • From account: the account funding the purchase of the travellers cheque(s) and/or foreign cash.
  • Lodgement date and instructions: the date the request was lodged, and the collection details.
  • Lodgement number: the number issued to you when you lodged the transfer.
    • It can be used for any enquiries you may have about this transfer.
  • Receipt number: your confirmation that your payment has been lodged for processing.
  • Payment status
    • "Paid: Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
    • "Failed" will appear if the transaction was unsuccessful for any reason.
  • Currency: the currency of the requested traveller's cheque or foreign cash order.
  • Amount: the amount in selected currency requested for the traveller's cheque or foreign cash order.
  • Type: will be either "Foreign currency" or "Travellers cheque".
  • Rate: the conversion rate used for the order.
  • Commission: the amount charged for the purchase of foreign cash or traveller's cheques.
  • Total in Australian dollars: the total amount in Australia dollars of the individual foreign cash or travellers cheque order, including commission.
  • Total transfer amount: the total amount of all foreign cash and traveller's cheques lodged in the order, including any commission.

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Charity donation details

If you choose to view a donation payment the following information will display:

  • From account: the account that the payment was made from.
  • To: the charity that the donation will be made to.
  • Your name: the name provided when the transfer was lodged.
  • Donation amount: the amount donated to the selected charity.
  • Lodgement number: the number issued to you when you lodged the transfer.
    • It can be used for any enquiries you may have about this transfer.
  • Receipt number: is your confirmation that your payment has been lodged for processing.
  • Payment type
    • "Immediate" will display in the transfer type column if the transaction was an immediate and single transfer.
    • "One off" will appear in transfer type column if the transaction was a future dated transfer.
  • Payment status
    • "Paid: Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
    • "Failed" will display if the transaction was unsuccessful for any reason.

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Payroll payment details (business customers only)

If you choose to view a past payroll payment the following information will display:

  • From account: the account that the payment was made from.
  • Your/Business name: the name provided when the transfer was lodged.
  • Lodgement number: the number issued to you when you lodged the transfer.
    • It can be used for any enquiries you may have about this transfer.
  • Receipt number: is your confirmation that your payment has been lodged for processing.
  • Salary no: the salary number, reference or description for the employee.
  • Employee name: the name of the employee that the payment was made to.
  • Account number: the BSB and account number that the payment was made to.
  • Reference: the message provided when the payment was lodged.
  • Instance ID: is displayed for each individual payment within a multiple Pay Anyone transfer. This is not displayed for single Pay Anyone payments.
  • Amount: the amount that was transferred.
  • Total amount: the total combined amount of the payroll payments.
  • Payment type
    • "Immediate" will display if the transaction was an immediate and single transfer.
    • "One off" will appear if the transaction was a future dated transfer.
  • Payment status
    • "Paid: Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
    • "Failed" will display if the transaction was unsuccessful for any reason.
    • "Deleted" will display if you have deleted the transfer.

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Direct debit details (ANZ Internet Banking for Business customers only)

If you choose to view a direct debit transaction the following information will display:

  • User ID: the unique identification number assigned to your business, which was used to process the direct debit requests. You may have more than one User ID assigned to your business.
  • Credit: the account which the direct debit requests will be credited.
  • Direct debit type
    • "Immediate" will display if the direct debit was an immediate transaction
    • "One off" will appear if the direct debit was a future dated transfer.
  • Payment status
    • "Paid: Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
    • "Failed" will appear if the transaction was unsuccessful for any reason.
  • Lodgement number: the number issued to you when you lodged the transfer.
    • It can be used for any enquiries you may have about this transfer.
  • Receipt number: your confirmation that your direct debit has been lodged for processing.
  • Client name: the name of the client that a direct debit request will be lodged to.
  • Account number: the account number of the client that a direct debit request will be lodged to.
  • Reference: the reference or message submitted when the direct debit was lodged.
  • Amount: the individual amount of the direct debit request.
  • Total transfer amount: the total amount of all the direct debit items within the lodged request.

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Need more help?

Use our faqs to find out more about viewing details of past payments/transfers.

What are the different payment types?

The following are the payment types that will appear in the "Payment type" column of the "Past payments/transfers" page:

  • "Immediate" will display in the payment type column if the transaction was an immediate single payment.
  • "One off" will appear if the transaction was a one off future dated payment.
  • If your past payment was part of a recurring series, the frequency will appear. For example, daily, weekly, monthly etc.
How many transactions can I view in "Past payments/transfers" page?

You can view up to ten payments at a time.

  • To view additional payments, click on the "Next" button at the bottom of the page.
What information can I find on this page?

The transaction summary table provides you the following information:

  • Status: shows the payment/transfer status including paid, failed, unknown, deleted, etc.
  • Payment or transfer date: for a status of "paid" this is the date that the payment/transfer was processed. For a status is "deleted" this is the date that the payment/transfer was originally scheduled to be processed. For all other statuses, this is the date the payment/transfer was attempted.
  • Transfer or payment type: immediate payments/transfers will display "Immediate". Scheduled recurring payments/transfers will display the frequency of the payment (for example, one-off, daily, weekly, monthly etc). The type of facility used for the payment/transfer will also be displayed eg. Pay Anyone, bill payment, funds transfer, telegraphic transfer etc.
  • From account and to account or biller: the "from" column displays the account from which the payment/transfer was made. The "to" column displays either the account to which the transfer was made, the biller to which the bill was paid, the payee who received the funds etc. Where multiple transfers are made the "to" column will display "multiple".
  • Lodgement number: displays the lodgement number issued to you when you scheduled the payment/transfer. The lodgement number can be used for any enquiries you may have about this transfer or bill payment.
  • Amount: the amount that you schedules to be transferred or paid. If the payment/transfer was successful, this is the amount that was debited from your account.

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How do I know if my payments are successful?

Whenever you confirm a payment/transfer you'll see a lodgement number and a receipt number. The receipt number confirms that the payment has been submitted successfully.

For scheduled payments, you can check the status and the receipt number via the "Past Payments/Transfers" page. For unsuccessful payments, the status will show as failed. You can also check the details of the payment to find the reason the payment failed.

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What can I do if a payment is not debited from my account on the due date?

If the payment was scheduled for today, has not been debited from your account and does not appear in the "Past payments/transfers" page, it could mean that the payment is still being processed.

  • You can check it in the "Future payments/transfers" page for details.
  • If there is a payment/transfer with a "locked" status, this means that it is currently being processed.
  • Once processing is completed it will appear in the "Past payments/transfers" page.

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What does a payment/transfer status of "failed" mean?

If the status of a transaction on the "Past payments/transfers" is shown as "Failed", it means that the payment could not be processed. Hence the payment was not debited from your account.

  • You can click on the "View details" link to check the details of the payment.
  • This will also give you a brief reason as to why the payment had failed.
  • You may contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week for further details.

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I can see a transfer with "Status unknown". What does this mean?

"Status unknown" could mean that the payment is being processed currently.

  • Once processing is completed, the status will change to either "Paid" or "Failed".
  • You can check your "Past payments/transfers" page to see if the payment has gone through successfully.
  • Please contact the the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week for more details.

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What does a payment/transfer status of "deleted" mean?

If you have deleted a scheduled future transfer or bill payment before it was processed, it will be displayed in your past transfers or bill payments list with a status of "deleted".

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Important notes
  • The time that it takes for payment/transfer to be processed to your account will depend on the transfer type. Check your Electronic Banking Conditions of Use for details. 
  • The time that it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank. This may take up to a week.
  • All funds transfers between your linked accounts performed after 10.00pm (AEST) or on weekends or public holidays for the same day transfer, are processed on the following bank business day.
  • All Pay Anyone transfers and BPAY® payments requested after 6.00pm (AEST) or on weekends or a public holiday the same day transfer are processed to your account on the following bank business day.

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Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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