Pay BPAY bills

• From: choose the ANZ account you wish to transfer funds from, using the drop down list.
• Only the valid accounts for this type of transfer will appear in the drop down list.

Choose between two options:

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• Enter the amount you wish to transfer, using a decimal point, if applicable.

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Choose between two options:

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At the top of the screen you'll see a summary of your bill payment details. Check all details are correct and then move to the "Transfer details" section.

• Frequency: choose an option from the drop down list to determine how often you would like the bill payments to occur.

• Start on: click the calendar icon and select the date on which you would like the first bill payment to be made.
• Use the arrows on top of the calendar to navigate to a different month or year.
• Alternatively you can type the date in the box in the format DD/MM/YYYY, e.g. 27/11/2009.

• Finish on: there are three options.

Use the radio buttons to select the option that suits your bill payments:

• When you are happy with your recurring bill payment details click "Continue"

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Review all your information to ensure it is correct. If information is incorrect it may result in an unsuccessful bill payment or the wrong biller receiving funds.

• If you notice mistakes select "Back" and re-enter the correct details following steps 1-6.

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• When you are happy with the information entered click "Confirm".This will complete the bill payment and a confirmation message will display.

ANZ Internet Banking for Business Operators can click "Request authorisation" to submit the BPAY® bill payment to the relevant Authoriser or Administrator for approval.

• Find out more about authorising transactions

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• Your lodgement receipt is displayed to confirm that the bill payment has been submitted successfully.
• This does not mean the bill payment will be processed successfully as that is dependent on the details you have entered being accurate and sufficient available funds being in the account from which the bill is to be paid.
• Please make a note of the receipt number and lodgement number for your own records.

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When you are making a bill payment it is your responsibility to ensure the details you provide are correct.

• We do not check payment details.
• If payment details are incorrect it may result in an unsuccessful bill payment or the wrong biller or account receiving funds.
• If you have a query about a bill payment transaction you can send us a SecureMail or call ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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BPAY® enables you to pay bills online. You do not need to register pay BPAY® bills online.

• You simply need to have a bill that has your biller details (including biller code and reference number) on it.

You can pay your bills online via the "Pay BPAY® Bills" facility under the "Pay and Transfer" menu. This service is activated by default when you register for ANZ Internet Banking.

• You simply need to have a bill that has your biller details (including biller code and reference number) on it.

Yes. The account needs to be linked to your ANZ Internet Banking before you can use it to pay bills online. You can link an account to ANZ Internet Banking in one of three ways:

• Use the link my accounts function on ANZ Internet Banking - this will take 24-48 hours.
• Contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week - this will be immediate.
• Visit your nearest ANZ branch - this will be immediate.

If you are an ANZ Internet Banking for Business customer, please download, print, complete and fax the maintenance form to request an account be linked.

• Find out more about managing ANZ Internet Banking for Business access

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No. You do not need to register a BPAY® biller before making a bill payment to them.

• You simply need is a bill that has your biller details (including biller code and reference number) on it.

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You can find the BPAY® biller code and reference number on your bill.

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BPAY® has a single transaction limit of $50,000 and a daily limit of $75,000 per CRN for ANZ Internet Banking. A daily limit of $150,000 applies to ANZ Internet Banking for Business.

• Individual billers may have varying authorised payment limits.

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You can stop recurring payments by deleting the series from your future payments and transfers list.  If you wish to delete a future dated payment, the request must be lodged with ANZ Internet Banking prior to 12.00am (midnight AEST) on the day prior to the payment date.

• Find out more about deleting future payments and transfers

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The "Past Payments/ Transfers" section under the "Pay and Transfer" menu allows you to view your past ANZ Internet Banking payments and transfers. You may search transactions by:

• the account from which the payment or transfer was made (including closed accounts or accounts that have been de-linked from your CRN)
• date range
• transfer or payment type.

You can view details of your payments and transfers for the last 120 days via ANZ Internet Banking. For transactions prior to the last 120 days please refer to your paper statements or online statements or contact the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week to order a copy of your statement.

• Find out more about past payments/transfers

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Yes. You can schedule future dated payments via the "Schedule Multiple Future Payments/Transfers" section under the "Pay and Transfer" menu. This page allows you to lodge up to ten payments which could be combination of fund transfers, Pay Anyone transfers and bill payments.

• Find out more about scheduling multiple payments/transfers

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The "Future Payments/Transfer" section under the "Pay and Transfer" menu provides you with a summary of the transfers or bill payments you have scheduled via ANZ Internet Banking to be processed on a future date.

• Find out more about future payments and transfers

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You can delete future bill payments via the "Future Payments/Transfer" page by clicking on the "Immediately Delete Payment/Transfer" link.

• This will immediately delete the selected future dated payment.
• The payment will remain in your future payments/transfers list with a status of "deleted" until the due date.
• If you wish to delete a transfer, the request must be lodged with ANZ Internet Banking prior to 12.00am (midnight AEST) on the day prior to payment.

• Find out more about deleting future payments and transfers

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ANZ can investigate any BPAY® transaction on your account by lodging a dispute with our EFT Disputes Department. They will contact the merchant involved on your behalf to investigate the transaction.

• Transaction disputes can take up to 21 days to be resolved.
• The EFT Disputes Department will advise you of the result in writing.
• To lodge your enquiry please contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week or via SecureMail.

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Whenever you submit a bill payment you receive lodgement number and a receipt number in your ANZ Internet Banking. The receipt number confirms that the payment has been submitted successfully.

• For scheduled payments, you can check the status of the payment and the receipt number via the "Past Payments/Transfers" page.
• For unsuccessful payments, the status will show as "failed".
• You can also view the details of the payment to see the reason for failed payments.

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You can check the details of the payment via the "Past Payments/Transfers" section in your ANZ Internet Banking.

• This page shows you the list of transactions that you have completed online.
• You can then click on the "View details" link on a particular payment that you want to query.
• You can also contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week for further information.
• Alternatively, you may send us an enquiry via the "SecureMail" menu for a particular transaction.
• If you believe an unauthorised payment has made using your ANZ Internet Banking CRN, please contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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ANZ can investigate any BPAY® transaction on your account by lodging a dispute with our EFT Disputes Department. They will contact the merchant involved on your behalf to investigate the transaction.

• Transaction disputes can take up to 21 days to be resolved.
• The EFT Disputes Department will advise you of the result in writing.
• To lodge your enquiry please contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week or via SecureMail.

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Bill payments from your ANZ Credit Card can be processed as either a purchase or cash advance. This is dependent upon how the biller is set up with the BPAY® billing service. The biller has the option of accepting a credit card as a method of payment.

• If the biller chooses to accept, the bill payment is processed as a purchase.
• If the biller does not accept credit card payments, ANZ may allow you to make the payment from your ANZ Credit Card (if sufficient funds are available). 
• If you choose to proceed with the credit card payment, it will be processed as a cash advance and interest will accrue accordingly.

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You can add a BPAY® biller to your ANZ Internet Banking via the "My BPAY Biller List" under the "Update Details" menu. 

• All you need is the biller code and reference number from the bill and the description of the bill.

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There is no charge for paying bills online. However, if you use all of your monthly free withdrawals for your accounts, normal excess transaction fees and government charges will apply.

• Payments initiated via BPAY® from an ANZ Credit Card may be considered a cash advance, hence may incur an interest.

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• You must ensure that the details provided by you are correct, or your payment may be unsuccessful or paid to an incorrect account. We do not check that the details provided by you are correct.
• When you request future-dated payments or transfers please remember that cleared funds must be available in your account at 12.00am (midnight AEST) on the day before the scheduled payment or transfer date.
• If your enquiry relates to a transfer with a "Status Unknown" message, please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
• All payments initiated via BPAY® for the same day payment will be processed after 6.00pm (AEST).
• All BPAY® payments requested after 6.00pm (AEST) or on weekends or a public holiday for the same day transfer are processed on the following bank business day.
• All future-dated transfers will be processed by us on the morning of the date requested unless the payment date falls on a weekend or public holiday in which case the transfer will be processed on the next bank business day.
• Payments initiated via BPAY® from an ANZ Credit Card may be considered a cash advance.
• The resolution of a bill payment enquiry takes approximately 21 days.

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