Use my Security Device

A Security Device is a key ring sized device that is used by ANZ Internet Banking for Business customers who have been approved to authorise third-party transactions made online.

  • Your Security Device generates a new six digit number every 60 seconds.
  • This number is known as the Security Device Code.
  • You'll be asked to enter the number when making third party transactions (BPAY®, Pay Anyone, payroll payments, tax payments international transactions and direct debits).
  • The bar to the left of the Security Code shrinks by one block every ten seconds, counting down the 60 seconds until the code changes.
  • Your Security Device also has a serial number on the back of it. This number is unique to your Security Device and does not change.

FAQs

See also

Use our frequently asked questions to find out more about using your Security Device.

Before using your Security Device

What is a Security Device?

The ANZ Security Device is a key ring sized electronic token that displays a Security Code, which is required to authorise value transactions to third party accounts.

  • A different Security Code is displayed every 60 seconds.
Can I use my ANZ Internet Banking for Business Security Device once I receive it?

Once you receive your Security Device, you need to activate it before it can be used. 

How do I activate my Security Device?

You must activate your Security Device before you use it for the first time.

  • Click on the "Update Details" menu
  • Click on "Activate my ANZ Security Device"
  • Check business name/CRN are correct
    If you’re a Multi Legal Entity (MLE), and the business name isn’t correct, pleases change to correct business in the top right
  • Enter your "Security Device serial Number"
  • Click "Submit".

Alternatively, if your need is urgent, you can contact the ANZ Internet Banking for Business Helpdesk on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am and 8.00pm (AEST) Monday to Friday.

When do I get my Security Device?

The ANZ Internet Banking for Business Administrator and/or Authoriser registered for a Security Device will receive it in the post within 10 bank business days from the date the Registration Helpdesk receives the registration form.

When do I have to use the Security Device?

In ANZ Internet Banking for Business, you will be asked to enter the Security Device Code each time you authorise a third party transaction.

  • This includes making a BPAY® payment, Pay Anyone, Payroll payment, international payment or initiating a direct debit.
Do I need any special software to make my Security Device work?

No. It is a hand held device of key ring size, and is independent of your computer's operating system.

Everyday use of your Security Device

How do I use my Security Device?

When authorising any third party payment you'll be prompted to enter the Security Code. 

  • The Security Code is the sequence of numbers displayed on your Security Device, which changes every 60 seconds
  • All you need to do is to punch in the numbers displayed and follow the prompts.
What is a Security Code?

The six digit number displayed on the face of the Security Device is the Security Code.

  • The narrow horizontal bars to the left of the number indicate how many 10 second blocks of time remain until the code changes again.
How does the Security Device work?

The Security Code number is in lock step with code numbers in the ANZ system. Each Security Device is matched to the customer's identity and cannot be used for any other customer or account.

Can anybody else use my Security Device?

No, other users cannot use your Security Device.

  • Your Security Device is unique and linked to your Customer Registration Number (CRN)
  • Other users will not be able to use your Security Device to authorise a payment
  • They must log in to their CRN and enter a new Security Device Code from their own Security Device in order to authorise a transaction.
Can I share my Security Device?

No. You cannot share your Security Device with any other users.

  • Each Security Device is unique and linked to a particular CRN
  • You will not be able to use another person's Security Device to authorise any payment.
How do I know which Security Device is mine?

You will need to input the Security Code on the authorisation screen to determine which one is your Security Device.

  • Each Security Device holder should retain their device and keep it secure
  • You may also contact ANZ Internet Banking for Business Helpdesk on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am and 8.00pm (AEST), Monday to Friday to confirm the Security Device issued to you.
Can I have more than one Security Device?

Only one Security Device will be issued for each CRN.

  • Once you have registered your Security Device with ANZ, it will be linked to your CRN
  • It will not work with any other user's CRN
  • If you have a number of ANZ Internet Banking for Business CRNs and many Security Devices, you may link a separate one for each CRNs
  • Alternatively you may request a single Security Device to be linked to all your CRNs and also link your different CRNs to a single Access CRN to access your ANZ Internet Banking for Business.
Can I use my Security Device on different computers?

Yes. Your Security Device is linked to your CRN, not your computer. 

  • It can be used on any computer where you have access to the ANZ Internet Banking for Business.
I can't find my Security Device but I need to make a payment. What do I do?

You may contact the ANZ Internet Banking for Business Helpdesk on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am and 8.00pm (AEST) Monday to Friday, to request a temporary Security Code (One time Security Code).

  • The one time Security Code is sent to you by SecureMail
  • It must be used within 60 minutes of issue
  • This temporary Security Code can only be used for one authorisation
  • There may be a fee of $5.00+GST for each one time Security Code issued and the fee is set out in the Business Banking Transaction Accounts Fees and Charges.
What happens if I enter the wrong Security Code three times?

If you have entered the wrong Security Code three times, you will get a message that your Security Device has been disabled.

  • You will need to contact the ANZ Internet Banking for Business Helpdesk on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am and 8.00pm (AEST) Monday to Friday to get it un-suspended.
Do transfers between my business accounts need Security Device authorisation?

No. As this is a transfer between your own accounts, and not a third party payment, the payments do not need to be authorised with a Security Device.

  • The approver will see a button to click, but will not be presented with a Security Code entry box.
What do I do if I lose or misplace my Security Device, or if it is stolen?

If you lose your Security Device, please contact the ANZ Internet Banking for Business Helpdesk immediately on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am and 8.00pm (AEST) Monday to Friday to order a replacement Security Device.

  • A fee of $25.00+GST will be charged for the new Security Device and the fee is set out in the ANZ Business Banking Transaction Accounts Fees and Charges.
Can a Security Device be sent overseas if the other Authoriser is overseas?

It is possible to have an internationally based Administrator or Authoriser

  • ANZ has a policy of not sending Security Devices overseas, so Security Devices for these Authorisers will be sent to your local Australian business address, which can then be forwarded to the other Authorisers overseas.

Maintenance of your Security Device

Does the Security Device have any radiation risks?

The Security Device does not transmit or receive any radio or wireless signals of any kind. It contains only a chip, a lithium battery, and an LCD display similar to a digital watch.

How long will the Security Device last?

The Security Device is expected to last for about five years from the date of manufacture.

  • Customers should not attempt to replace the lithium battery or open the device case.
  • There are no user serviceable parts in the Security Device.
How do I change the battery in my Security Device?

The Security Device is a sealed unit and the battery is not replaceable.

  • If your Security Device battery is low it will display a small number 3 in the bottom right corner of the number display screen.
  • If this happens, you should call the ANZ Internet Banking for Business Helpdesk on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am to 8.00pm (AEST) Monday to Friday to arrange for a new Security Device to be sent to you.
  • There are no user serviceable parts in the device.

Need more help?

For further assistance please call the ANZ Internet Banking for Business Helpdesk on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am to 8.00pm (AEST) Monday to Friday.

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