Repair payments and transfers summary

The ANZ Internet Banking for Business service allows multiple users to access the same accounts. For security reasons there is an authorisation process in place, which ensures that no transactions are processed without the appropriate Authoriser's approval.

  • If an Authoriser finds an error in a transaction they can send it for repair so that the transaction can be amended and re-submitted for authorisation.

Items for repair are listed on the "Repair payments and transfers" page with the following information:

  • Payment type: Pay Anyone, Pay BPAY® bills etc
  • From account: the account to be debited for the payment
  • To account: the recipient of the payment or transfer
  • Payment amount: in the format 0.00
  • Repair reason: the error in the transaction should be outlined here
  • Sent for repair by: the name of the person who sent the item for repair
  • The lodgement number for the transaction.

Help me

FAQs

See also

Use our faqs to find out more about repairing transactions.

Who can send transactions for repair?

The Administrators and Authorisers with the correct access to the business accounts will receive payments/transfers for authorisation.

  • If a payment/transfer requires further editing the Authoriser/Administrator sends it back for repair.
What is the difference between the terms Administrator and Authoriser?

An authoriser is the person who has authority to make payments on the account.

  • Administrators can complete the functions of an Authoriser but are also able to set up Operators.
What happens to payments awaiting authorisation?

Payments awaiting authorisation sit in a "Work in progress queue" in "Authorise payments/transfers" under the "Pay and transfer" menu until they reach the payment expiry period as selected on the registration form.

  • This period, between seven and 31 days, determines the amount of time a payment can stay unauthorised before expiring.
Can errors in payments be fixed after they're sent for authorisation?

Yes. An Administrator or Authoriser can choose to "Send for repair" or "Reject" a payment. Any payment that has been sent for repair will appear in the repair queue and can be corrected and resubmitted.

What does a status of "expired" mean for a payment/transfer?

Payments can expire in one of the two ways:

  • If the payment was created as an immediate payment and was not fully authorised within the payment authorisation period.
  • If the payment was created as a scheduled payment (future dated) and was not authorised by the cut-off time the previous bank business day by all required parties.

If the status shows that the payment has expired, the same payment cannot be authorised again. A new payment needs to be set up and authorised within the authorisation period.

What does a status of "rejected" mean?

The payments has been rejected by one of the Authorisers

  • This means that it cannot be authorised, re-submitted or sent for repair.
  • This payment will need to be created again.
If a payment is sent through for authorisation with an error, can it be fixed?

Yes. An Administrator or Authoriser can choose to "Send for repair" or "Reject" a payment.

  • Any payment that has been sent for repair will appear in the repair queue and can be corrected and resubmitted for authorisation.
I am entering the reason for repair, but it does not let me proceed from here. Why?

If the repair reason is provided in an invalid format, you won't be able to proceed.

Please make sure that the repair reason is:

  • a maximum of 25 characters in length
  • contains only letters, numbers, hyphens or spaces
  • does not include any special characters (For example. @, $,*, %, etc.).
What information can I find on the "Repair payments/transfers" page?

The "Repair payments/transfers" page contains the list of payments/transfers sent for repair by the Authorisers. The following information for each payment can be obtained from this page:

  • Payment type: Pay Anyone, Pay BPAY® bills etc
  • From account: the account to be debited for the payment
  • To account: the recipient of the payment or transfer
  • Payment amount: in the format 0.00
  • Repair reason: the error in the transaction should be outlined here
  • Sent for repair by: the name of the person who sent the item for repair
  • The lodgement number for the transaction.

Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518