Send transaction for repair

Authorising transactions is a straight forward and secure process, applicable to ANZ Internet Banking for Business customers with the relevant authority. If you are unhappy with a transaction submitted for authorisation you can send it back to the user for editing.

  • Choosing "Send for repair" automatically sends the transaction to the "Repair payments" list.
  • From here the user can edit the selected transaction and re-submit it for authorisation.

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ANZ Internet Banking for Business Administrators or Authorisers can easily send a transaction, which has been submitted for approval, back for repair.

  • Go to the "Pay and transfer" menu.
  • Select "Authorise payments/transfers".

This will display a summary page, containing the list of payments/transfers, which are waiting to be authorised, sent for repair, rejected or deleted.

Step 1 - Select the relevant transaction and click "Send for repair"
  • Select the relevant payment/transfer, using the radio buttons under the "Select" column.
  • Click "Send for repair".
Step 2 - Review summary of transaction details

The following information will display for the transaction:

  • The details of the payment account.
  • Transfer details including the payment status, payment type, creator, transfer instructions, payment date, lodgement number, etc.
  • The recipient's details.

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Step 3 - Enter the reason why the item needs to be repaired
  • Enter the reason as to why the transaction has been sent back for repair.
  • Click on the "Send for Repair" button on the bottom right.
  • Click "OK" when the confirmation dialogue box appears if you want to proceed.
  • If you decide not to send the transaction for repair click "Cancel".

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Step 4 - View your confirmation message

Once the transaction is sent for repair, the "Authorise payments/transfers" page will display again with the confirmation message in red on the top of the page.

  • After this, the transaction that has been sent for repair will no longer display on the "Authorise payments/transfers" summary page.
  • It will move to the "Repair payments/transfers" page immediately.

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Need more help?

Use our faqs to find out more about sending transactions for repair.

Who can send transactions for repair?

The Administrators and Authorisers with the correct access to the business accounts will receive payments/transfers for authorisation.

  • If a payment/transfer requires further editing the Authoriser/Administrator sends it back for repair.
What is the difference between the terms Administrator and Authoriser?

An authoriser is the person who has authority to make payments on the account.

  • Administrators can complete the functions of an Authoriser but are also able to set up Operators.

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What happens to payments awaiting authorisation?

Payments awaiting authorisation sit in a "Work in progress queue" in "Authorise payments/transfers" under the "Pay and transfer" menu until they reach the payment expiry period as selected on the registration form.

  • This period, between seven and 31 days, determines the amount of time a payment can stay unauthorised before expiring.

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Can errors in payments be fixed after they're sent for authorisation?

Yes. An Administrator or Authoriser can choose to "Send for repair" or "Reject" a payment. Any payment that has been sent for repair will appear in the repair queue and can be corrected and resubmitted.

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What does a status of "expired" mean for a payment/transfer?

Payments can expire in one of the two ways:

  • If the payment was created as an immediate payment and was not fully authorised within the payment authorisation period.
  • If the payment was created as a scheduled payment (future dated) and was not authorised by the cut-off time the previous bank business day by all required parties.

If the status shows that the payment has expired, the same payment cannot be authorised again. A new payment needs to be set up and authorised within the authorisation period.

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What does a status of "rejected" mean?

The payment has been rejected by one of the Authorisers. 

  • This means that it cannot be authorised, re-submitted or sent for repair.
  • This payment will need to be created again.

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I am entering the reason for repair, but it does not let me proceed from here. Why?

If the repair reason is provided in an invalid format, you won't be able to proceed.

Please make sure that the repair reason is:

  • a maximum of 25 characters in length
  • contains only letters, numbers, hyphens or spaces
  • does not include any special characters (For example. @, $,*, %, etc.).

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Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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