Reject a transaction

Authorising transactions is a straight forward and secure process, applicable to ANZ Internet Banking for Business customers with the relevant authority. If you are unhappy with a transaction submitted for authorisation you can reject it completely.

  • Choosing to reject the transaction means it cannot be processed.
  • It will be saved in the authorisations list with a status of "rejected".
  • Other users will be able to see the reason for rejection by clicking the "View details" link.

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FAQs

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ANZ Internet Banking for Business Administrators or Authorisers can easily reject a transaction, which has been submitted for approval, if necessary.

  • Go to the "Pay and transfer" menu.
  • Select "Authorise payments/transfers".

This will display a summary page, containing the list of payments/transfers, which are waiting to be authorised, sent for repair, rejected or deleted.

Step 1 - Select the relevant transaction and click "Reject"
  • Select the relevant payment/transfer, using the radio buttons under the "Select" column.
  • Click "Reject".
Step 2 - Review summary of transaction details

The following information will display for the transaction:

  • The details of the payment account.
  • Transfer details including the payment status, payment type, creator, transfer instructions, payment date, lodgement number, etc.
  • The recipient's details.

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Step 3 - Enter the reason for rejection
  • Enter the reason why the transaction must be rejected.
  • Click on the "Reject transfer" button on the bottom right.
  • Click "OK" when the confirmation dialogue box appears if you want to proceed.
  • If you decide not to send the transaction for repair click "Cancel".

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Step 4 - View the changed status

Once the transaction is sent for repair, the "Authorise payments/transfers" page will display again with the changed status on the transaction as "rejected".

  • Other users will be able to see the reason for rejection by selecting the transaction and clicking the "View details" link.

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Need more help?

Use our faqs to find out more about rejecting a transaction.

Who can reject a pending transaction?

The Administrators and the Authorisers with the relevant access who receive payments/transfer for authorisation can reject a payment/transfer, if necessary.

  • Once a payment/transfer has been rejected it cannot be processed.
Can errors in payments be fixed after they're sent for authorisation?

Yes. An Administrator or Authoriser can choose to "Send for repair" or "Reject" a payment. Any payment that has been sent for repair will appear in the repair queue and can be corrected and resubmitted.

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What does a status of "expired" mean for a payment/transfer?

Payments can expire in one of the two ways:

  • If the payment was created as an immediate payment and was not fully authorised within the payment authorisation period.
  • If the payment was created as a scheduled payment (future dated) and was not authorised by the cut-off time the previous bank business day by all required parties.

If the status shows that the payment has expired, the same payment cannot be authorised again. A new payment needs to be set up and authorised within the authorisation period.

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Can I send a rejected item for repair?

No. The payments has been rejected by one of the Authorisers. 

  • This means that it cannot be authorised, re-submitted or sent for repair.
  • This payment will need to be created again.

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Why does it not let me enter the reason for rejection?

If the reason for rejection is provided in an invalid format it will not be accepted. Please make sure that the reason for rejection is:

  • a maximum of 25 characters in length
  • contains only letters, numbers, hyphens or spaces
  • does not include any special characters (For example @, $,*, %, etc.).

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Why is the status "rejected" for an item I have not rejected?

If a transaction in the list shows that it has been rejected, the payment has been rejected by one of the Authorisers.

  • You can check who has rejected the payment and the reason for rejection by selecting the payment and clicking "View details".

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Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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