Delete a direct debit client

• Select the person from your client/debtor list using the radio button under the "Select" column.
• Click the "Immediately delete client" link.
• The client/debtor details will be deleted and the client/debtor will be removed from your list.
• You can re-add the client at any time.

You cannot delete a client/debtor if there is a future or recurring payment scheduled from that person.

• You must first cancel the pending future or recurring payments.

If you wish to delete a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 12.00am (midnight AEST) on the day prior to the payment date.

• Find out more about deleting future payments

Back to top

You need the following information to save the details in the client list:

• Client name: enter the client name, using a maximum of 20 characters.
  • The name can contain letters, numbers, hyphens, spaces and single quotes and is case sensitive.
  • It cannot include any other special characters (e.g.@#$ %^*).
  • It will help you identify the client for future direct debits so make sure it is clear.
• BSB number: this will be a 6 digit number. Do not include any spaces or dashes.
• Account number: will be a maximum of 9 digits.
• Account name: this may be used by some financial institution to correctly identify the account when making payments.

If the client's bank details change in future, you can always go to the "Manage client list" link under the "Direct debit" menu to edit their details.

• You can update the client name, BSB number (Financial Institution Number), account number and account name for the client.
• Once you edit the details it will be updated immediately within the same ANZ Internet Banking session.

Back to top

Yes. You can delete any client from the client list any time via the "Manage client list" section under the "Direct debit" menu.

• Select the relevant client, using the radio buttons under the "Select" column.
• Click on the "Immediately delete client" link to delete the client detail immediately.
• Once deleted the client details cannot be retrieved again.

Back to top

No. Your client does not need to have an ANZ account.

• The direct debit function within ANZ Internet Banking will allow you to debit funds from your client's account.
• All you need is the correct BSB number, account number and account name for your client.

Back to top

You cannot edit/delete a client detail if there is a future payment scheduled from that person.

• You must first cancel any pending future payments.

If you wish to delete a future dated payment, the request must be lodged with ANZ Internet Banking prior to 12.00am (midnight AEST) on the day prior to the payment date.

• Find out more about deleting future payments/transfers

Back to top

No. Once you click on the "Immediately delete client" link the client details will be deleted immediately and the client will be removed from your list.

• The client details cannot be retrieved once deleted.
• they need to be re-entered and re-saved by you.

Back to top