International travel notifications

If you are taking your debit and/or credit cards overseas, ANZ highly recommends you let us know before you travel.

By sending us your travel plans, you will help avoid transactions on the cards being stopped by ANZ Falcon™ when it detects overseas purchases.

You can also have the peace of mind that if your plans change, you can always send us your updated details.

Help me

FAQs

See also

™ ANZ Falcon is a trademark of Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Falcon is a trademark of Fair Isaac Corporation.

To notify ANZ of your international travel plans:

  • Hover over the "SecureMail" menu.
  • Select "Create Message".
  • Under the "General" section, select "Inform ANZ of your International Travel Plans" and you will be taken to the "International Travel Notifications" screen.
  • Complete the following steps:
Step 1: Enter your travel destinations and dates
  • Select the country you are travelling to.
  • Select the dates* you plan to be in that country.
  • Repeat the above for other destinations on your itinerary.

* The date cannot be a past date.

Step 2: Enter your travel contact details (optional)
  • Enter one or more contact numbers in case ANZ needs to contact you while you are away.
Step 3: Enter comments (optional)
  • Use the Comments textbox to provide ANZ with any further information you think may be useful.
Step 4: Submit your travel information to ANZ
  • Click "Submit".
  • ANZ will process your travel information within 2 working days.

Need more help?

Use our frequently asked questions to find out more about notifying ANZ of your international travel plans.

Why does ANZ want to know my travel plans?

When you provide ANZ with your international travel plans, we know when you have used your credit card and other ANZ accounts overseas.  This helps avoid transactions being stopped by ANZ Falcon™ on your accounts when we detect overseas purchases.

For more information on ANZ Falcon™:

Can I update my details once I’m already overseas?

Yes, you can send additional or modified details at any time, but you cannot provide past dates.

If you wish to cancel or defer your plans indefinitely, you can send us an online enquiry, or alternatively phone us on 13 22 73 (International callers: +613 9683 7043) 24 hours a day, seven days a week.

What should I do if I have already notified ANZ, but now need to defer my travel indefinitely?

You can send us an online enquiry, or alternatively, you can phone us on 13 22 73 (International callers: +613 9683 7043) 24 hours a day, seven days a week.

How many destinations can I enter?

You can include up to 15 travel destinations.

What if I need to enter more than 15 destinations?

If you wish to inform ANZ of additional countries, you can list them in the "Comments" textbox.

Do I need to enter every destination on my itinerary?

The more information ANZ has about your plans, the less chance of merchants declining your card while you travel. So, it is best to cover most, if not all, of your destinations. However, this is up to your discretion.

Do the destinations need to be added in the exact order as per my itinerary?

No, you can enter them in any order you wish.

How do I remove a destination?

There is a grey cross to the right of each country dropdown. Click this to remove a destination.

Need more help?

For further assistance, please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

™ ANZ Falcon is a trademark of Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Falcon is a trademark of Fair Isaac Corporation.