Bank cheque enquiries

Purchased via ANZ Internet Banking

To request an urgent stop payment on a lost or stolen bank cheque you have purchased via ANZ Internet Banking, please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

  • A $25 fee will apply for a successful stop payment on a bank cheque purchased via ANZ Internet Banking.
  • Stop payments on bank cheques purchased via ANZ Internet Banking cannot be processed at an ANZ branch.

Purchased at an ANZ branch

To request an urgent stop payment on a lost or stolen bank cheque you have purchased at an ANZ branch please call the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week.

FAQs

See also

Use our faqs to find out more about bank cheque enquiries.

How do I request a bank cheque online?

You can easily request a bank cheque via your ANZ Internet Banking:
Are there any fees to purchase a bank cheque?

Yes. The following fees are incurred when purchasing a bank cheque:

  • Request made at an ANZ branch - $10.00
  • Request made through ANZ Internet Banking from personal accounts - $7.50
  • Request made through ANZ Internet Banking from business accounts - $5.00.

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How do I stop a bank cheque requested via ANZ Internet Banking?

You can contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week to request an urgent stop payment on a lost or stolen bank cheque or to cancel a bank cheque you have purchased via ANZ Internet Banking. 

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Is there any fee to stop a bank cheque requested via ANZ Internet Banking?

Yes. There is a $25 fee to stop a bank cheque requested via ANZ Internet Banking.

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Can I go to my local ANZ branch to stop a bank cheque purchased online?

Stop payments on bank cheques purchased via ANZ Internet Banking cannot be processed at an ANZ branch.

  • You must contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week to place a stop on online bank cheques.

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Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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