De-register for online statements

Online statements are the environmentally friendly paperless way to receive account statements.

  • If you de-register an account for online statements you will then receive paper statements for that account.
  • You can de-register some accounts while still keeping online statements for others.

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To de-register your accounts for online statements:

  • Go to the "Accounts" menu.
  • Select "View online statements".
  • Then click on the "De-register from online statements" link.
  • This will take you to the "Update details" page where you need to click the "De-register from online statements" link from the "My Internet Banking settings" section.

Alternatively you can:

  • Select the "Update details" menu.
  • Go to the "My Internet Banking settings" section.
  • Click on the "De-register from online statements" link and follow the steps below.
Step 1 - Select the account(s) to be de-registered
  • Select the account(s) that you would like to de-register for online statements, using the checkboxes.
Step 2 - Click the "De-register accounts" button
  • Clicking the de-register button automatically de-registers the specified accounts for online statements.

Since you will be receiving paper statements from this point onwards, ensure that your postal address is up to date.

You can re-register any eligible accounts if you wish:

Use our faqs to find out more about de-registering from online statements.

How do I de-register from online statements?

You can easily de-register one or all of your accounts from online statement.

  • Select the "Update Details" menu
  • Go to the "Internet Banking Settings" section
  • Click on the "De-register from online statements" link
  • The "De-register for Online Statements" page will display a list of your registered accounts.
  • Select one or more of the account checkboxes and click on "De-register accounts".

You will continue to have access to previously received online statements provided you maintain your ANZ Internet Banking access.

Can I de-register only one account or do I have to de-register all accounts?

You can de-register one or more accounts from online statements at any time.

Once de-registered, will I lose all my previously issued online statements?

No. Once the online statements are issued you will have access to them for up to seven years from the date of registration, regardless of whether you've de-registered the account from online statements.

Once de-registered, can I re-register for online statements on the same account?

Yes. You can re-register the same account for online statements at any time.

Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

When you register for online statements, you are nominating not to receive paper statements for that account. *Please note, paper statements will continue to be sent for Business accounts