Add a direct loan payment

Direct loan payments are an easy way to set up recurring payments to your linked ANZ loan accounts.

  • You can choose to set up or increase a prime loan payment, which acts as the main loan payment method and automatically increases if the minimum loan payment amount increases.
  • Alternatively, you can set up regular direct loan payments, which don't automatically update if the minimum loan payment amount increases.

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FAQs

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To add a direct loan payment, go to the "View Accounts" page.

  • This is the first page you see when you log on to ANZ Internet Banking.
  • If you cannot locate it, select "View Accounts" from the "Accounts" menu.
  • Select your loan account by clicking on the account name.
  • Click the "Create or manage direct loan payments" link and then follow the steps below.
Option 1 - Add a direct loan payment for the first time

If you are adding a direct loan payment for the first time, the "Direct loan payments - add Payment" page will display.

  • The loan repayment details with minimum payment amount required, next payment date, frequency and end date of the loan will display.
  • You will be asked to choose whether you want to make your payment a prime payment or not. The prime payment option is only available if this is to be your sole method of payment into the selected loan account.
  • It's a good idea to choose the "prime" payment here as prime payments will automatically update to reflect the minimum payment amount for your loan, so you can be sure you're paying the correct repayment amount.

Follow the steps below to add a direct loan payment:

Step 1 - Enter the loan payment details
  • From: select the account you are transferring funds from, using the drop down list.
  • To: the account in this field is the loan account you have selected.
  • Amount: enter the amount you wish to pay. The amount cannot be less that $5.00. If this amount is your prime payment, it cannot be below the minimum repayment amount.

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Step 2 - Enter the transfer details
  • Frequency: select the frequency of the payment, using the drop down list. This will only contain payment frequencies that are valid for the selected loan type.
  • Start date: the date you would like the payment arrangement to begin.
  • Finish date: the date you would like the payment arrangement to end. 
    • Select either "Until further notice" or "End date".
    • If you choose this option the direct payments will continue indefinitely unless you change or remove it.

Please note that you are the only person who can change or remove a recurring payment that you have created. If you have chosen this direct loan repayment option as your prime payment method, the end date will automatically default to until further notice. If your loan is currently in an interest only, progress draw down, extension or deferral period, your additional payment will automatically stop at the end of that period.

  • Click "Submit" to proceed with the loan payment.

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Step 3 - Read and accept the customer authorisation

Read and accept the conditions for loan repayments on the "Direct loan payment - Customer authorisation" page.

  • Click "I Accept" on the right. 

If you do not want to proceed with this payment instruction, click on the "Cancel" button on the bottom left. This will take you back to the "Direct loan payment - add payment" page to make changes.

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Step 4 - View your lodgement receipt
  • Your lodgement receipt is displayed to confirm that your transaction has been submitted successfully.
  • This does not mean the transaction will be processed successfully as that is dependent on the details you have entered being accurate and sufficient funds being available in the account from which the payment is made.
  • Please make a note of the receipt number and lodgement number for your own records.

To print this page, click on the "Print" icon in the top right corner.

  • A print-friendly version of the page will display. Click on "Print" at the top of the page to print the page.
  • If there is no print icon in the top right corner please use your own browser's print function (Control + P).

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What happens next?
  • Depending on the loan payment requests and changes required in the loan contract, the direct loan payment may be set up straight away or sent to the Loan/Mortgage Team to process your request.
  • Your direct loan payment request may then take up to two bank business days to be processed.

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Option 2 - Add additional direct loan payments

If you have already set up a direct loan payment for your loan, the "Direct loan payments" page will display the following information.

  • Select: allows you to select a specific direct loan payment.
  • Account name: displays the account name of the account that the loan is paid from.
  • Account number: displays the account number of the account that the loan is paid from.
  • Amount: displays the direct loan payment amount
  • Frequency: displays the current frequency of any direct loan payment(s).
  • Expiry date: displays the current expiry date of any direct loan payment(s). If the payment is "Until further notice", it will display the text "Ongoing".
  • Prime payment: displays "Yes" or "No" depending on whether this is the primary payment.

Follow the steps below to add a direct loan payment:

Step 1 - Click "Add payment"

Your existing payments are listed.

  • Select the existing payment for the relevant loan from the list and click the "Add Payment" link.

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Step 2 - Read and accept the important information

If your existing loan payment is a prime payment, important information regarding the loan payments arrangement will appear on the screen.

  • Read and accept the information
  • Click "Continue" once you have read all the information

Please note if you add another direct loan payment to your loan account, the existing payment will lose its "prime" payment status.

What is the benefit of having a "prime" payment?

  • If the minimum payment amount for your loan changes (due to interest increases) a prime payment will automatically increase to reflect the new minimum payment.
  • If you do not have a prime payment set up and the minimum payment amount increases there is a chance your pre-arranged payment will fall short of the minimum amount required for your loan.

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Step 3 - Enter the loan payment details
  • From: select the account you are transferring funds from, using the drop down list.
  • To: the account in this field is the loan account you have selected.
  • Amount: enter the amount you wish to pay. The amount cannot be less that $5.00. If this amount is your prime payment, it cannot be below the minimum repayment amount.

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Step 4 - Enter the transfer details
  • Frequency: select the frequency of the payment, using the drop down list. This will only contain payment frequencies that are valid for the selected loan type.
  • Start date: the date you would like the payment arrangement to begin.
  • Finish date: the date you would like the payment arrangement to end.
    • Select either "Until further notice" or "End date".
    • If you choose this option the direct payments will continue indefinitely unless you change or remove it.

Please note that you are the only person who can change or remove a recurring payment that you have created. If you have chosen this direct loan repayment option as your prime payment method, the end date will automatically default to until further notice. If your loan is currently in an interest only, progress draw down, extension or deferral period, your additional payment will automatically stop at the end of that period.

  • Click "Submit" to proceed with the loan payment.

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Step 5 - Read and accept the customer authorisation

Read and accept the conditions for loan repayments on the "Direct loan payment - Customer authorisation" page.

  • Click "I Accept" on the right.

If you do not want to proceed with this payment instruction, click on the "Cancel" button on the bottom left. This will take you back to the "Direct loan payment - add payment" page to make changes.

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Step 6 - View your lodgement receipt

Once you accept the customer authorisation the "Direct loan payment - lodgement receipt" page will display, showing the loan payment details and the transfer instructions.

To print this page, click on the "Print" icon in the top right corner.

  • A print-friendly version of the page will display. Click on "Print" at the top of the page to print the page.
  • If there is no print icon in the top right corner please use your own browser's print function (Control + P).

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What happens next?
  • Depending on the loan payment requests and changes required in the loan contract, the direct loan payment may be set up straight away or sent to the Loan/Mortgage Team to process your request.
  • Your direct loan payment request may then take up to two bank business days to be processed.

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Need more help?

Use our faqs to find out more about adding a direct loan payment.

Why is there a "Yes" or "No" under the prime payment column?

The "Yes" or "No" indicates whether the payment is a prime payment or not.

  • If the field displays "Yes" this means that you have chosen this payment method as your only directly credited method of payment for this loan. Prime payments are managed by ANZ so they will be automatically increased if your minimum amount is increased (e.g. due to an increase in interest rates).
  • If this field displays "No", then the payment is not a prime payment and you will need to make other payment arrangements to meet your minimum repayment requirements.

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Can I set up direct loan payments in addition to the prime payment?

Yes. If you have already got a direct loan payment set up as a prime payment for a particular loan, you will still be able to add another direct loan payment to that loan.

  • However, if you add another direct loan payment to that loan account, the existing recurring payment will lose its prime payment status. Hence both payments will be treated as non-prime payments.
  • If you are adding a direct loan payment to increase the repayment amount into your loan, it is suggested that you simply increase the payment amount on your original prime payment via the "Modify a direct loan payment" link instead of adding a new one.

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Can I set up any amount as my prime payment for my loan?

You can set any amount that is equal to or more than the minimum repayment amount for your loan.

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Can I set up direct loan payments from a non-ANZ account on ANZ Internet Banking?

No. If you want to set up direct loan payments for your ANZ Loan account via ANZ Internet Banking, it has to be done from a linked ANZ account.

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Who do I contact if I need more information on my loan payments?

You can contact the ANZ for more information on your loan contract and loan payments:

  • ANZ Home Loans: 13 25 99, 8.00am to 9.30pm (AEST), Monday to Friday
  • ANZ Personal Loans: 1800 801 485, 8.00am to 8.00pm (AEST), Monday to Friday
  • ANZ Business Loans: 1800 801 485, 8.00am to 8.00pm (AEST), Monday to Friday.

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Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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