Card management

CardPay Direct (direct debit)

For ANZ corporate card and ANZ Visa purchasing card accounts, when you enrol in CardPay Direct, the full closing balance of your monthly statement of account is automatically deducted from your nominated account on the payment due date. As long as you have sufficient funds in your nominated account and your cards are used in accordance with the facility terms and conditions, we will ensure that you won't end up paying off more than you owe and your repayments are made on time.

BPAY

Biller Code - 6007

Reference number - Billing Account number

Customers can contact their participating bank to make this payment from your nominated account. Payments made by BPAY on a business day via ANZ Phone or Internet Banking after 4pm (AEST) will be credited to their account on the next business day.

Direct credit via EFT

Payments to your account can be made by electronic funds transfer (EFT) from your nominated account. Please request your BSB and direct credit account number from the ANZ Commercial Cards Service centre on 1800 032 481. The payment should arrive and be processed by the due date as shown on your statement.

Pay by post

Simply complete and detach the payment advice slip at the bottom of your statement of account or consolidated cardholder summary statement and send it with your cheque (please do not send cash) to;

      ANZ Commercial Card Service Centre,
       P.O. Box 607D, Melbourne VIC 3001.

Your cheque should arrive and be processed by the due date as shown on your statement.

Paying at any ANZ branch

Present your monthly billing statement with your payment advice slip to any ANZ branch in Australia.

To add an additional cardholder to an existing account please complete the ANZ Charge Card Maintenance Form (PDF) and fax the completed form to 1800 458 974 or email it to CommCardPST@anz.com. Please note that before the new cardholder can be issued a card they must have been identified by ANZ.

You will need to download the file and open in Adobe Reader to view PDF files. You can download Adobe Reader free of charge.

You can request the limit on your card or account be increased by completing an ANZ Charge Card Maintenance Form (PDF). Once completed and signed please fax back to 1800 458 974 or email it to CommCardPST@anz.com.

You will need to download the file and open in Adobe Reader to view PDF files. You can download Adobe Reader free of charge.

You can link your business credit card to ANZ Internet Banking and Phone Banking by calling the ANZ Business Credit Card Service Centre on 1800 032 481.

You can add your facility to your existing Transactive Global login by completing an Add Existing Billing Account to Transactive Global (PDF). Once completed and signed please fax back to 1800 458 974 or email it to CommCardPST@anz.com.

To report lost or stolen cards or divulged PINs, please call us immediately on 1800 033 844 (international +61 3 8699 6955). These phone numbers are 24 hours a day, seven days a week. Please notify us immediately if you are aware that:

• your card has been lost, stolen or used by someone else, 
• your PIN record has been lost, stolen or has become known to, or used by, someone else.

Option 1: Complete the interactive Card Transaction Dispute form (PDF), and follow the instructions to send your dispute to us.

Option 2: If you can't access the form, call us on 1800 032 481 (or +61 3 8646 8288 from overseas).

A replacement card can be ordered by contacting the ANZ Commercial Card Service Centre on 1800 032 481.

You can get a new PIN by calling ANZ on 1800 032 481 or visiting any ANZ Branch.

If you know your PIN you can change it at any ANZ ATM.

Choose something easy for you to remember but hard for anyone else to guess. Steer clear of numbers based on your birth date, driver’s licence, phone numbers or other public/semi-public personal information as they can be more easily guessed by fraudsters.

You can make changes to the details on your account (such as your address, billing cycle, and cardholder limits), by completing an ANZ Charge Card Maintenance Form (PDF). Once completed and signed please fax back to 1800 458 974 or email it to CommCardPST@anz.com. 

You will need to download the file and open in Adobe Reader to view PDF files. You can download Adobe Reader free of charge.

To add a new signatory to an existing account complete the ANZ Charge Card Maintenance Form (PDF) and fax the completed form to 1800 458 974 or email it to CommCardPST@anz.com. 

You will need to download the file and open in Adobe Reader to view PDF files. You can download Adobe Reader free of charge.

To make a general enquiry call the ANZ Commercial Card Service Centre on 1800 032 481.

Your card and your personal identification number (PIN) allow you to access your account electronically. It's important to protect the security of your card and PIN at all times.

• When you receive your card, immediately sign the strip on the back.
• Don't let anyone else use your card.
• Protect your card from loss or theft.
• When your card expires, destroy it by cutting it diagonally in half.

Protecting your PIN

• Don't let anyone else know your PIN - even work colleagues, family and friends.
• Don't let anyone else see your PIN when you enter it into an EFTPOS machine, ATM or other electronic terminal.
• Don't write or in any way indicate your PIN on your card, even if you try to disguise it.
• Try to memorise your PIN. If you must record your PIN, take care to disguise it.
• Don't choose a PIN that is easily identified with you (eg your birth date or phone number). Furthermore, you should not choose a PIN which has an easily retrieved combination (e.g 1111 or ABCD).
  

Notify us immediately if you become aware that:

• your card has been lost, stolen or used by someone else
• your PIN record has been lost, stolen or has become known to, or used by, someone else.
• If you do not notify us within a reasonable time, you may be liable for any losses that occur as a result of your delay.

To report lost or stolen cards or divulged PINs call us on 1800 033 844 (international callers dial +61 3 8699 6955) 24 hours a day, seven days a week.

For disputed or suspected unauthorised transactions which appear on your account call  13 22 73 speak to a Customer Service Consultant.

You can minimise the possibility of your card being used fraudulently by taking a few simple precautions.

• Regularly check your account balance - if you suspect that there are fraudulent transactions on your account, report them to ANZ immediately.
• Buying over the Internet - deal only with reputable sites that use a high standard of encryption
• Keep an eye on your card - when paying for goods and services, particularly when overseas, try not to let your card out of sight.
• Don't reveal your credit card details - never give out your credit card details to anyone, even if contacted by someone purporting to be from ANZ.

For many Australian businesses, the Internet is becoming the preferred way to buy. Some businesses are concerned about providing credit card information over the Internet. But if you follow a couple of simple rules when purchasing online, it can be as safe as making any other purchase with your credit card.

Who are they?

Look for reputable Internet merchants or stores. Anyone can establish an Internet site, so if you're unsure, request more information from them about their company, products and services. Also, ask them what their policy is about returning any merchandise that you are unsatisfied with and refunding of your money.

Is it safe?

Make sure that any merchant you deal with has encryption on their site (you will see a padlock at the bottom of your screen). This makes it difficult for another person to intercept information you send over the Internet.

Check your statements

Always read your credit card statements carefully and check for any suspicious transactions. If you find any transactions that are not yours, call ANZ on 1800 032 481 . If you contact ANZ within 14 days from the date on your statement, and the transaction is found not to be yours, then generally you will not be held liable for the payment. Remember, sometimes the name of the store that appears on the statement may be different from the name under which the store trades (e.g. John Smith & Sons trading as Acme Trading).

Keep it on file

Whenever you make a purchase online, print out a copy for your records. This will make it much easier to check your credit card statement and ensure that all the purchases shown are valid.

Keep your password a secret

When you are required to use a password to access a service, make sure that your password is disguised. Your telephone number, date of birth or your children's names are known to other people and are not considered by ANZ as a reasonable attempt to secure your password. Do not disclose your password to anyone.

If your credit card is demagnetised, scratched or bent, it probably won't work. To protect your card:

• keep it away from magnetised objects, for example, your work security access pass or other credit cards
• store it in a place where it's not rubbing or scratching against another object - a separate compartment in your wallet is usually fine
• try not to bend your card
• if you find that your card does not work, call ANZ on 1800 032 481  to order a replacement card.