anz mobile easy secure convenient

Easy and convenient access to your banking and credit card accounts via your smartphone.

Why ANZ Mobile?

√  Simple - 1 User ID to access your accounts thru Internet or Mobile Banking.

√  Secure - Using Mobile PIN to verify your financial transaction.

√  Complete - The first Mobile Banking in Indonesia with complete Credit Card features.

Credit Card Customer

Banking Customer

  • View recent transactions & monthly billing statement (up to last 6-month statement)
  • Convert transactions to attractive low-rate instalment plan
  • Online Reward Points Redemption
  • Instant credit limit increase
  • Activate ANZ credit card & MoneyLine
  • Set/Change 6-digit Credit Card PIN via online
  • Get updated with the latest offers & promotions near you.
  • Check account balance and transactions history
  • Online transfer between ANZ accounts and to all banks in Indonesia
  • Create standing instruction for regular transaction
  • Pay ANZ Credit Card
  • Consolidated view of banking & credit card accounts
  • Apply ANZ products
  • Locate nearest ANZ branches or ATM
  • Request for cheque book
  • Check forex rates.

 

What do you need to register ANZ Mobile?

  1. Active Mobile Number
  2. ANZ ATM/Credit Card
  3. Registration Code (obtained via ANZ Call Centre/ANZ ATM).
Device Requirements
Android iOS BlackBerry
Min 2.3 Min OS 6 Only OS 7

How to register ANZ Mobile?

Set up the app in minutes. Follow our simple step by step guide

Step 1: Download

Search for 'ANZ Mobile' in App Store, PlayStore & BlackBerry World. Download for free

Google play  Apple store  BlackBerry World

Step 2: Registration

Once you have downloaded the app you will be prompted to accept our Terms & Conditions. Input registration code which you can obtain via ANZ Call Centre 0804 1000 269 or ANZ ATM (See registration guide for ATM). When you have this code, follow the instruction on screen to continue.

Step 3: Activation

After completing registration process, select login to login for the first time. There will be two (2) SMS that will be sent to your mobile phone during registration process - please ensure your mobile phone in use is the one that registered in the system. Next, input the SMS into your mobile screen to proceed and create your own M-PIN

Finish! Your ANZ Mobile is now ready to use.

Getting Started

About ANZ Mobile Banking?

ANZ Mobile Banking app is a mobile banking application published by “PT BANK ANZ INDONESIA’ which specifically designed for iOS (iPhone), Android & BlackBerry. It offers a fast convenient and secure mobile banking experience. ANZ Mobile Banking App is available for both ANZ Banking & Credit Card customers.

What are the features of ANZ Mobile Banking?

With ANZ Mobile Banking, you can:

  • Check your account / credit card balance and transaction history
  • Check monthly billing statement and unbilled transaction for credit card customer
  • Single view for all your banking & credit card accounts
  • Perform real-time fund transfer between ANZ accounts and to all banks in Indonesia within ATM Bersama & Prima network
  • Create standing instruction for regular transaction
  • Pay ANZ Credit Card within same day
  • Apply ANZ products via mobile banking
  • Locate the nearest ANZ brances or ATM
  • Get updated with the latest offers & promotions near you
  • Transactions are more secure & simple with the latest soft token security (no physical token needed).
What are the system / device requirements to use ANZ Mobile Banking?

Your mobile phone operating system must meet one of the below criteria:

  • Android (OS Version 2.3 and above) or
  • iOS / iPhone (OS version 6 or later) or
  • Blackberry (Only OS Version 7

Please ensure that you are subscribed to data-plan that provided by your mobile telecommunication provider or connected to the internet (via 3G network/WIFI) when downloading the application and completing the registration-activation process on your ANZ Mobile Banking application.

ANZ Mobile Banking is performed best on mobile phone with operating system above. At this stage, access from device other than mobile phone with operating system above is not yet optimized.

What is the difference between ANZ Mobile & Internet Banking?

ANZ Mobile Banking provides you with simplicity and convenient to access your banking/credit card accounts directly from your mobile phone. The user interface and navigation is optimized for your mobile phone which makes your banking activities much simpler.

ANZ Mobile Banking is also equipped with the latest mobile security technology which enables you to perform transactions by using only 6-digit Mobile PIN that you created when registering ANZ Mobile Banking at the first time. You don’t have to use ANZ Internet Banking Security Device (Token) to perform transaction in ANZ Mobile Banking.

How much does ANZ Mobile Banking cost?

ANZ Mobile Banking app is FREE to download from the AppStore, Google Play or BlackBerry AppWorld. Just search for ‘ANZ Indonesia’.

While it’s free to purchase, please note that in downloading and using the app, you will be subject to the relevant mobile data-usage plan stipulated by your mobile telecommunications provider. In turn, any potential charges in this regard are solely your responsibility.

What do I need before using ANZ Mobile Banking App

Before registering ANZ Mobile Banking, please ensure that:

  • You have a banking account / credit card with ANZ Indonesia
  • Has ATM card (for banking customer)
  • Get registration code through ATM or call centre
  • Not using jailbroken/rooted device
Is it available on the mobile site version?

No, you can only download the application into your mobile phone.

Can I use ANZ Mobile Banking app in international network?

Yes, you can use ANZ mobile banking as long as your mobile phone is connected to internet eventhough you are travelling overseas.

However, please note that you will be subject to the relevant mobile data-usage plan stipulated by your mobile telecommunications provider. In turn, any potential charges in this regard are solely your responsibility.

Registration

I already have ANZ Internet Banking account; do I need to create new User ID for Mobile Banking?

You can use your existing ANZ Internet Banking User ID & Password to log in to ANZ Mobile Banking. If you don’t have any, you can create new user via Mobile Banking.

I only have ANZ credit card; can I use ANZ Mobile Banking?

Yes, ANZ Mobile Banking can be used for both Retail Banking customer and ANZ Credit Cardholder. With ANZ Mobile Banking, credit cardholder can:

  • Check billed and unbilled transactions instantly via mobile phone
  • Access to last 6 months billing statement
  • Pay ANZ Credit Card
  • Find the nearest promo near you with GPS function
  • Apply for additional credit card or other ANZ products.
What is the registration process?

To start the registration process, you can download ANZ Mobile Banking application via application store from each of your mobile phone operating system.

  • iPhone: AppStore
  • Android: PlayStore
  • BlackBerry: BlackBerry AppWorld.

Search for ‘ANZ Indonesia’

If you don’t have ANZ Internet Banking User ID, please refer to the registration process via Mobile Banking below. If you already have existing User ID, you can directly activate your ANZ Mobile Banking

Registration

  1. Read and Accept terms & conditions to proceed with registration process
  2.  Input registration code into the mobile banking. Please refer to ‘how to get registration code’ in registration screen
  3.  Input ATM/Credit Card details into the mobile banking screen
  4. Create new user ID for ANZ Mobile Banking. (you are not required to create new user ID if you already have user ID for ANZ Internet Banking).

Activation

  1. After login for the first time, you will be required to input activation code that will be sent to your mobile phone (for Android user, the system will automatically input the activation code into your mobile banking)
  2. Once you have inputted your activation code, you will be asked to create your own 6-digit Mobile PIN (M-PIN). This M-PIN will be used everytime you perform financial transaction in Mobile Banking. Please keep your M-PIN safe and do not disclose it to anyone
  3. You are now ready to use ANZ Mobile Banking.
What is registration code & how to get it?

Registration code is an 8 alpha-numeric code that you can get from ANZ ATM or ANZ Call Centre. For more details, please click on ‘how to get registration code’ in Registration screen.

Option 1 – Via ANZ ATM (only for retail banking customer)

  1. On the ATM homescreen, select Other Transactions
  2. Choose Registration menu and select Internet & Mobile Banking Registration
  3. ATM will display 8-digit registration code and print the registration code into ATM receipt
  4. Input registration code into Mobile Banking application.

Option 2 – Via ANZ Call Centre (for ANZ credit cardholder and retail banking customer)

  1. Contact ANZ Call Centre and request for Internet & Mobile Banking registration code
  2. After verification success, ask customer service representative for registration code
  3. Registration code will be sent directly to your handphone number
  4. Input registration code into mobile banking application.

Note: Registration code is valid within 24 hours. You will not be able to use the same registration code after 24 hours.

What is activation code?

After you have created user ID for your ANZ Mobile/Internet Banking, you are required to input activation code that will be sent to your phone that registered in ANZ system. Activation code will be used to activate the security device within your device to enable you to perform financial transactions.

If you haven’t updated your mobile phone into our system, please contact 24-Hour ANZ Call Centre at 0804 1000 269 to update your mobile phone information.

What is Initial PIN?

After you have successfully input Activation Code, there will be Initial PIN that is sent to your mobile phone. Initial PIN is a random number and you MUST change this Initial PIN to your own M-PIN. Always remember your M-PIN and do not share it with anyone.

Can I login using the same User ID in multiple mobile devices?

For your security & convenient, you can’t use your User ID in another mobile phone. Please contact our 24-Hour ANZ Call Centre if you want to switch your user ID to another mobile phone.

Security

I forgot my login password

You can select ‘forgot password’ on the login screen to reset your password. You can choose the reset method:

Option 1 – If you already have Mobile PIN (M-PIN), you can reset your password by inputting your 6-digit Mobile PIN and your username into the screen. Once the information is validated, you will be asked to create new password.

Option 2 – If you haven’t created Mobile PIN (M-PIN), you need to obtain registration code from Call Centre or ATM (banking only). Input your registration code and complete required information to create new password.

After creating new password, you can directly login to your Mobile Banking using new password.

What is M-PIN? Why do I have to create M-PIN?

It is important to keep your transaction secure while using ANZ Mobile Banking. M-PIN stands for Mobile PIN which is the 6-digit numeric that you have to enter before performing any financial transactions (transfer / credit card payments).

You will be asked to create your own PIN after your Mobile Banking is activated. Please keep your PIN securely and remember it.

I forgot my M-PIN, what should I do?

You can contact 24-Hour ANZ Call Centre or visit nearest branch/call centre to reset your Mobile PIN. After call centre officer reset your PIN, you will need to re-activate your Mobile Banking and set up new PIN.

Do I need Internet Banking Security Device (Token) to perform transactions in ANZ Mobile Banking?

No, you don’t have to use Security Device (Token) from internet banking to perform financial transaction. Instead, you will need to create Mobile PIN to perform financial transactions in ANZ Mobile Banking.

Transfer & Payments

Can I perform transfer to overseas from my ANZ Mobile Banking?

No, you can't perform transfer to overseas account. Please visit our nearest branches to perform this.

What is the maximum limit to perform fund transfer?

Transfer between ANZ accounts
The maximum limit of internal transfer between ANZ accounts is IDR 100,000,000 per day. This is a shared limit between transfer from ANZ Internet Banking, ANZ Mobile Banking and ATM.

Transfer to other bank accounts in Indonesia
IDR 25,000,000 per day. This is a shared limit between transfer via ANZ Internet Banking, ANZ Mobile Banking and ANZ ATM. For example: if you have transferred IDR 25,000,000 via ANZ ATM, you may not be able to perform transfer through ANZ Mobile Banking or Internet Banking because it has reach the maximum limit of the day.

Can I perform transfer to foreign currency account?

For transfer between ANZ accounts, you can  either transfer to the account that have the same currency as source account (e.g: USD to USD, SGD to SGD).

For transfer to other bank in Indonesia, you can only perform transfer from foreign currency account into IDR accounts.

How long does it take for funds to be deposited into the recipient’s account?

Recipient will receive your funds immediately after you perform fund transfer.

Others

What happens if my phone is lost or stolen?

If you lost your mobile phone, please contact our 24-Hour ANZ Call Centre immediately to block your ANZ Mobile Banking application. You still can use your existing User ID on other device. However, you will be required to re-activate your user ID in the new device.

What happens if I reset or lost all data in my phone?

You can re-download ANZ Mobile Banking application from AppStore (iOS), Google Play (Android) or BlackBerry App World (BlackBerry). You still can use your existing User ID. However, you will be required to re-activate your user ID.

What happens if I change phones?

Please ensure that you have uninstalled the ANZ Mobile Banking in your previous mobile phone.
If you haven’t done so, you can contact our 24-Hour ANZ Call Centre and request to unlink your ANZ Mobile Banking application from your old device.

After you have successfully unlink your mobile phone, you can download the app from appstore and use your existing User ID to re-activate your Mobile Banking app.

What happens if I change my mobile phone number? (same device)

You can still use your ANZ Mobile Banking application as long as you are connected to internet eventhough you have changed your mobile phone number. However, to enable alert and notifications, we suggest you to update your new mobile number by contacting 24-Hour ANZ Call Centre.

How long does ANZ Mobile Banking app session remain active when idle?

Your session will remain active for 5 minutes. If there are no activities after 5 minutes, you will be auto-logged out by system and return to the home screen.

Can I login using the same User ID on Internet & Mobile Banking at the same time?

No. For your security, you can only use your User ID to log in either to Internet & Mobile Banking (e.g: You are required to log out your User ID in Mobile Banking if you want to use the Internet Banking)

Can I login using multiple User IDs in one mobile phone?

No. For your security, you can only use one User ID in a mobile phone, which is the user ID that you use to activate your ANZ Mobile Banking. If you want to change the User ID for ANZ Mobile Banking, please contact 24-Hour ANZ Call Centre and request to change the User ID in your mobile banking with the new one.

I can’t install the ANZ Mobile Banking application in my phone, why is that?

Before downloading the ANZ Mobile Banking application, please ensure:

  • Your mobile phone / operating system is compatible as per requirement
  • You have subscribed to data-plan from your network service provider or connected to Internet/WiFi network while downloading
  • There is enough space to install the application in your mobile phone.
I keep getting Invalid Registration Code even though I already input the correct registration code into the system.

There are several possibilities why you keep getting invalid registration code error message. Please check if your condition meet one of criteria below:

  • Using the old registration code (more than 24 hours or if you obtain 2 or more registration and using the oldest one)
  • Using the same registration code after using it for Internet Banking registration.
  • For iPhone user -> Delete the app and re-install from the appstore. This will bring user back to start screen and whenever user input registration code, the screen will return Invalid Registration Code. To solve this, please contact call centre to reset/delete your mobile banking. After that you can input the registration code into Mobile Banking screen.

Note: Registration code can only be used once. If you wish to use it for another purpose (e.g: reset User ID/password) than you need to obtain new registration code