To help protect you when using ANZ Digital Banking, ANZ provides you with:

Online security

ANZ employs a range of security measures to assist in protecting your personal account information. These measures extend from data encryption to firewalls. Firewalls, together with encryption technology help provide some of the best security available to keep your password, account details and other sensitive information protected.

Security Device

To enhance your online security, a Security Device is required for Transaction signing when performing certain online transactions.

Transaction signing provides you with an additional level of security as you will need to input information specific to the transaction into the new generation Security Device to generate a 6-digit dynamic One-Time Password (OTP). This One-Time Password (OTP) will then allow the transaction to proceed.


Encryption is turning words and numbers into a coded language. Encryption prevents unauthorised users from being able to change or read your data. ANZ encrypts your personal data using 128-bit SSL (Secure Socket Layer) encryption technology. You can identify whether the Digital Banking session is secure or encrypted when you see https:// in the address bar and/or when you see a padlock in the bottom or top of the browser window. You can double click on the padlock to view ANZ’s electronic signature.

Secure site padlock


ANZ employs firewalls to prevent unauthorised access to and from the network. A firewall acts as a barrier and filter between ANZ and the Internet. This helps ensure that only authorised data can enter and leave ANZ’s network.


Automatic time-outs

Within the ANZ Digital Banking system, your banking session can remain unattended for a maximum of 15 minutes. After this time, the system automatically "logs off" and ends your session.

If you are not using your computer for any period of time, make sure you "log out" completely from ANZ Digital Banking so that your banking information cannot be viewed by others.

Further information about the security of your account transactions and enquiries is contained in the ANZ Digital Banking Terms & Conditions.

You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.