Fraud Alert

Security Reminder against Fraudulent SMS messages and Bogus Voice Message Phone Calls

According to the recent alert from Hong Kong Monetary Authority, ANZ (Hong Kong) wishes to remind customers to be vigilant to fraudulent SMS messages purportedly to be sent from a bank. These SMS messages claim that there were transactions conducted using a customer’s bank account, and request the customer to call a bogus hotline number mentioned in the messages to check the transactions. The bank reminds customers that they should verify the hotline number and do not just follow the information provided in the SMS messages as customers could have revealed sensitive personal information to the fraudsters.

The bank also reminds customers to stay alert from bogus voice message phone calls purportedly from banks claiming irregularities in the customers’ bank accounts and asking them to input their personal information or contact the operator for account authentication. The bank reaffirms that it never requests customers to provide sensitive personal and/or account information (including login passwords or one-time passwords) through phone calls or emails. Nor will the bank notify customers of account irregularities through pre-recorded messages.

It is our security reminder that customers should protect their sensitive personal and account information at all times. If customers are suspicious of a fraudulent SMS or about the identity of the callers, they should contact us to verify, and reject to disclose any sensitive personal and/or account information to avoid losses.

For enquiry or discovery of any fraudulent SMS messages or bogus voice message phone calls, please contact ANZ (Hong Kong) Customer Service Hotline at (852) 2176-8822 as soon as possible. If you do not wish ANZ to contact you for the purpose of direct marketing of our banking products and services, you may contact us with the same customer service hotline.

Press here to watch the TV Announcement in the Public Interest (API) jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported from banks.